Senior Technical Account Manager, Altana
Federal, Spanish Speaker
$150-175k
Competitive equity grants are included in the majority of full time offers; and are considered part of Altana's total compensation package
More information about location
Supply chain visibility platform
Be an early applicant
Supply chain visibility platform
201-500 employees
Be an early applicant
$150-175k
Competitive equity grants are included in the majority of full time offers; and are considered part of Altana's total compensation package
More information about location
201-500 employees
Company mission
Altana AI's mission is to improve global commerce.
Role
Who you are
- The right candidate thrives at the intersection of public sector mission needs and cutting-edge software, can earn trust with senior government stakeholders, and knows how to mobilize cross-functional teams to deliver results at scale
- Native-level Spanish fluency (Required)
- 5+ years of account management, delivery, or consulting experience — ideally with a complex data platform and Spanish-speaking public sector or enterprise customers
- You can demonstrate a history of successfully expanding accounts year over year
- You have a strong understanding of SaaS financial metrics, allowing you to make data-informed decisions
- You're open to feedback and thrive on cross-functional collaboration to drive continuous improvements
- You are willing to learn the fundamental concepts of data fusion and machine learning and can effectively communicate our product's value to both technical and commercial audiences
- Your ability to establish positive relationships and influence others is a key asset, complemented by excellent communication and interpersonal skills, balancing approachability with persistence
- You are a business builder with the drive to establish Altana in a new geography, acting as a foundational piece for Altana’s Mexico business
What the job involves
- We are seeking a Senior Technical Account Manager to lead the delivery and adoption of a large-scale software solution with the Mexican government
- This role goes beyond traditional account management: you'll act as the strategic owner for driving mission impact, ensuring technical delivery, and building lasting client partnerships
- Drive the onboarding and adoption process for new users, making sure they harness the full potential of Altana's offerings. This includes not only providing training and technical support, but also building relationships with user groups and mission leaders
- Assist customers with in-depth analysis to optimize their experience and results, providing direct analytical support to the customer where necessary to realize value
- Lead customer touchpoints and production of deliverables ensuring that customers are able to contextualize Altana's value relative to their mission
- Act as the first point of contact for support requests, quickly engaging the right resources to resolve issues
- Synthesize and communicate feedback to the Product team
- Coordinate with our implementation engineering team to ensure successful technical delivery
- Collaborate with Account Executives to develop an account growth strategy, identifying expansion opportunities and transforming them into reality
- Travel regularly to Mexico to support relationship-building and on-the-ground delivery with local stakeholders
Our take
Altana’s platform provides a shared source of truth for the global supply chain. The idea is that this will help businesses and governing powers optimize global commerce which, over the past few years, has shot up on the list of international priorities. With three quarters of businesses reporting recent supply chain disruptions, and governments increasingly concerned with mitigating security threats, data-driven visibility is more sought after than ever before.
Crucially, the platform doesn’t require data sharing to create global intelligence, instead using a federated machine learning approach. This is a nut many big-data companies have been trying to crack, and Altana’s success has attracted interest from top-tier investors like Google Ventures and Floating Point alongside contracts with the UK Department of Business & Trade. A number of other headline enterprises and government agencies are already on the company's customer roster.
With companies looking to recoup some of the $4T reportedly lost in supply chain disruptions over recent years, and the push for global databases getting stronger, logistics startups are having a fruitful investment period. Altana is crafting a remarkable product at a highly marketable time, and with partnerships with the likes of Maersk, it has had good uptake so far. Backed by substantial funding, Altana is set for a strong few years.
Steph
Company Specialist at Welcome to the Jungle
Insights
26% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Jul 2024
$200m
SERIES C
Oct 2022
$100m
SERIES B
Total funding: $323.5m
Company benefits
- Competitive base salary: We offer competitive base salaries to recognize the incredible work our employees do.
- Learning & development: We support your development through regular performance check-ins and offer financial support for Learning and Development initiatives.
- Health benefits: We offer full global benefits, including a 100% employer-paid plan and tax-advantaged HSA and FSA options in the US.
- Paid time off: We provide a generous PTO policy, including paid sick time, to support your well-being in and out of the office.
- Equity program: We instill ownership by offering competitive new hire equity grants, plus the opportunity to gain more equity along the way.
- Parental leave: We offer up to 26 weeks of fully paid parental leave to support you and your family.
Company HQ
Financial District, New York, NY
Leadership
Raphael Tehranian
(Co-Founder & COO)Previously an analyst with J P Morgan, pivoting to engagement at Cleantech Group and then corporate tech strategy with Suncor Energy. After a spell as an investor at Fuller Smith, spent time with global supply chain analytics company Panjiva as a management advisor.
Peter Swartz
(Co-Founder & Chief Science Officer)An MIT grad in political science who went on to work as Head of Data Science at Panjiva.
Evan Smith
(Co-Founder & CEO)A Yale economics graduate with experience in renewables at Imperium Renewables and Verno Systems, the latter of which they co-founded. Served as a partner at Fuller Smith, before moving on to work in a management advisor role at Panjiva.
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