Designated Support Engineer, Asana
€57-73k
More information about location
Work management platform
Job no longer available
Work management platform
1001+ employees
Job no longer available
€57-73k
More information about location
1001+ employees
Company mission
To help humanity thrive by enabling the world's teams to work together effortlessly.
Role
Who you are
- 5+ years of Customer Support experience; live channel experience preferred (chat, phone)
- Experience in technical support, esp. API & integrations, workflow troubleshooting
- Natural troubleshooting skills and strong technical aptitude
- Excellent written and verbal communication skills in English
- Impeccable customer skills: communication, empathy, integrity
- Tenacious work ethic and relentless attention to detail
- Proficiency with Asana and other work management platforms a plus
- Demonstrates curiosity about AI tools and emerging technologies, with a willingness to learn and leverage them to enhance productivity, collaboration, or decision-making
What the job involves
- Serve as the designated Support contact for high value customer accounts, assisting with customer inquiries, feature requests, bug reports, and Asana best practices to drive adoption and improve utilization
- Host live video calls upon request, exploring and resolving urgent, high severity issues for our top customers
- Gain a strong understanding of where Support can assist your named customers, and develop a positive, consultative relationship to help them transform the way they work with Asana
- Assist customers of all sizes via email, resolving inquiries and empowering users to make the most of Asana
- Cultivate a technical and pragmatic focus on customer support, driving positive outcomes for customersUpdate and maintain Support’s internal knowledge base with insights from customer engagements, ensuring all information is up-to-dateProvide assistance to colleagues in Customer Support by responding to questions and requests about complex cases for other customers
- Meet team standards for important metrics such as response time to new cases, customer satisfaction score, number of cases resolved and other metrics as appropriate
- Be a liaison between the product team and our customers
- Establish and maintain strong relationships with cross functional partners in Product & Engineering, Sales, Customer Success, Renewals, Professional Services, Finance, and beyond
Our take
Asana is a web and mobile application designed to help teams organize, track, and manage their work. Acting as a unified hub, it empowers teams to effortlessly generate projects, delegate responsibilities, set deadlines, and foster direct task-related communication, transcending the inefficiencies of traditional email-based coordination.
Despite facing competition from established players like SmartSheet in its market, Asana has navigated its path, bolstered by a successful Initial Public Offering in 2020 and a track record of startup triumphs. This strategic prowess has propelled Asana to amass a robust clientele exceeding 100,000 organizations, boasting notable entities such as Uber and Air France among its ranks.
Since its inception, Asana has undergone exponential growth, with its reach extending to offices sprawled across four continents worldwide. This expansion not only underscores its global footprint but also signifies its commitment to fostering diverse talent pools and catering to a broad spectrum of clients.
Steph
Company Specialist at Welcome to the Jungle
Insights
7% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Jun 2020
$200m
CONVERTIBLE
Nov 2018
$50m
SERIES E
Total funding: $414.4m
Company benefits
- Benefits - From comprehensive health benefits including mental health programs and coaching to our in-house culinary program and supportive parental leave policies, our benefits are intentionally designed to ensure that you are energized, focused, and thriving
- Development: We know that growth isn’t always linear, so we’ll support you in achieving your personal and professional goals. You’ll have the opportunity to take on big responsibilities that impact our success as a company and challenge you in new and fulfilling ways.
- Career growth: Your growth at Asana centers on ownership, access, and choice. All employees can tap into resources that support their growth and their team’s growth in the way that works best for their unique needs.
Company HQ
Yerba Buena, San Francisco, CA
Leadership
Dan Rogers
(CEO)Prior to joining Asana in 2025, Dan was the CEO of LaunchDarkly, a President at Rubrik, and the CMO at ServiceNow and Symantec.
Aziz Megji
(CFO)Aziz joined Asana in 2024 as the Head of Strategic Finance & IR, moving into the role of CFO in 2026. Previously, they worked at RingCentral as an SVP of Finance, at NVIDIA as a Senior Director of Corporate Development and at Hewlett Packard Enterprise as a VP of Corporate Development.
Arnab Bose
(CPO)Prior to joining Asana in 2025, Arnab spent 6 years at Okta, joining as an SVP of Product Management before moving into the role of CPO. They were also an Advisor at Codified and a VP of Product Management at Quip.
Prachi Gore
(CMO)Prior to joining Asana in 2025, Prachi spent nearly 6 years at Checkr as a VP then Senior VP of Marketing. They also spent nearly 4 years at Smart Recruiters as a VP of Demand Generation then Marketing.
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