Global HR Ops & Payroll Manager, Aircall
£70-80k
AI-powered communications platform
Job no longer available
AI-powered communications platform
501-1000 employees
Job no longer available
£70-80k
501-1000 employees
Company mission
To empower every professional to have rich conversations, so they can focus on closing deals and delighting customers.
Role
Who you are
- Experience: 7+ years in global payroll management, with a proven track record of managing a payroll team. Must have experience within a fast-scaling tech startup, SaaS company, or a global workspace
- Lifecycle & Legal Literacy: Strong conceptual understanding of the global employee lifecycle, including international employment laws, visa/mobility restrictions, and localized benefits management
- Process Architecture: Strong expertise in business process mapping, creating payroll SOPs, and implementing internal controls/checklists to ensure zero-error execution
- Cross-Border Expertise: Hands-on experience navigating international payroll landscapes, specifically addressing the differences between US tech payroll and Western European (e.g., French/Spanish) labor laws and compliance
- SaaS Equity Knowledge: Strong understanding of global equity-based compensation taxation (e.g., French BSPCE, US RSUs/NSOs)
- Tech-Savvy Skillset: High level of comfort with modern SaaS tools and AI tools. Experience with BambooHR, NetSuite, and global payroll platforms is highly preferred. Excel/data analytics skills
- Leadership style: Results-oriented leader who excels at operational excellence, task delegation, and managing team performance through data, processes, and accountability
What the job involves
- To support our ongoing international expansion, we are creating a brand-new role in our London office: Global HR Ops & Payroll Manager. This is a unique opportunity to streamline our global processes and lead our HR operational excellence
- Team & Workflow Management: Manage a team of Global HR Specialists, establishing operational workflows, setting standard operating procedures (SOPs), and defining KPIs to ensure the team executes regional payrolls with flawless accuracy
- Process Optimization & Scaling: Continuously audit existing payroll workflows to eliminate manual bottlenecks. Standardize and automate processes across all global entities to create a highly repeatable and scalable payroll infrastructure
- Global Scale & Execution: Oversee the monthly end-to-end payroll operations executed by your team for Aircall’s international entities (including France, US, Spain, Germany, Australia, and remote via EOR). Oversee the employee lifecycle from onboarding to exits
- Compliance Governance: Serve as the authority on global payroll tax laws, local statutory benefits, and strict compliance frameworks. Embed compliance checkpoints directly into the team’s daily and monthly workflows
- Modern Tech Stack Management: Maintain and optimize our automated HRIS-to-Payroll tech pipeline. Ensure flawless integrations between tools like BambooHR, and NetSuite, minimizing manual data entry and human error
- Vendor & EOR Governance: Audit and manage performance SLAs for our global payroll providers and Employer of Record (EOR) partners (e.g.,Papaya, Remote.com) to support rapid market expansion without friction
- Audit & Internal Controls: Protect the company’s financial integrity by contributing to statutory audits, year-end filings, and ensuring strict internal financial controls and data privacy (GDPR) compliance
Salary benchmarks
Our take
Call centres have been a mainstay of sales teams for decades, with the human touch delivering an impression conversion rate of about 30% for inbound calls. However analogue call centres are physical infrastructure-heavy and unable to take advantage of the flexibility afforded by remote and hybrid ways of work. Aircall exists to change that, providing a cloud-based call centre infrastructure that allows sales teams to work from their home offices.
Aircall isn't the only company in this space, and it faces heavy competition from Cloudtalk, another cloud-based call centre solution. However Aircall stands out in the market by its use of open APIs and webhooks, making integration with existing productivity and helpdesk tools much easier, and its superior call quality. Aircall has developed a significant customer base with these strengths, with over 20,000 companies using its platform.
The company has raised significant funding in recent years, highlighting the confidence investors have in their offering. With a rapidly expanding presence in the US, European, UK and Australian markets and the recent addition of AI voice agents to handle business calls 24/7, Aircall is clearly set on innovating at scale.
Steph
Company Specialist at Welcome to the Jungle
Insights
0% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Jun 2021
$120m
SERIES D
May 2020
$65m
SERIES C
Total funding: $225.6m
Company HQ
NoMad, New York, NY
Leadership
Scott Chancellor
(CEO)Prior to joining Aircall as CEO in 2023, Scott was CEO of Humu and Chief Product/Technology Officer at Apptio. He also spent 7 years at Amazon Web Services as a Director and General Manager of AWS Insights.
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