Head of CX Enablement, Asana
$194-254k
More information about location
3 days a week in office (New York City, NY)
Organising work in one connected space
Be an early applicant
Organising work in one connected space
1001+ employees
Be an early applicant
$194-254k
More information about location
3 days a week in office (New York City, NY)
1001+ employees
Company mission
To enable the world's teams to work together effortlessly.
Role
Who you are
- Are you a people-first enablement leader who thrives on developing strong teams and driving measurable impact across customer-facing organizations
- Do you bring a clear point of view on how enablement should support real behavior change not just knowledge transfer
- Are you energized by partnering with senior leaders, setting direction, and ensuring high-quality execution through your team?
- You are a seasoned enablement leader who knows how to drive impact through others. You bring strong people leadership skills, a bias toward clarity and execution, and the ability to partner effectively with senior stakeholders
- 8+ years of experience in enablement, learning & development, or related roles supporting customer-facing teams
- 3+ years of people management experience, including managing Enablement Managers and/or senior individual contributors
- Demonstrated success leading and developing teams through coaching, feedback, and performance management
- Proven experience translating business priorities into scalable enablement strategies and programs
- Strong ability to partner with senior leaders and influence without authority
- Experience defining success metrics and using data to measure and communicate enablement impact
- Excellent executive communication and presentation skills
- Experience operating in a SaaS or technology-driven environment
- Demonstrates curiosity about AI tools and emerging technologies, with a willingness to learn and leverage them to enhance productivity, collaboration, or decision-making
What the job involves
- Our Customer Success team is committed to helping customers maximize the value of Asana as both a technology platform and a holistic approach to collaboration
- From high touch to scalable success, our goal is to deepen the usage of the whole work graph, resulting in delivering unmatched value with scalability and consistency
- We strive to help all of our customers, across countries, industries, and functions, get off on the right foot and continue to get the most value out of Asana over time
- Asana is looking for a Head of CX Enablement to lead enablement strategy and execution for our global Customer Experience (CX) organization
- In this role, you will set the direction for CX enablement, manage and develop a team of Enablement Managers and Instructional Designers, and ensure our post-sales teams are consistently enabled to perform at their best
- Our Post-Sales teams include Customer Success, Customer Support, Professional Services, and Renewals
- This role sits at the intersection of strategy and execution, with accountability for aligning enablement efforts to CX priorities and driving impact at scale
- You'll set the vision, strategy, and operating approach for CX enablement across Customer Success, Support, Professional Services, and Renewals
- Lead, coach, and develop a team of Enablement Managers and Instructional Designers, supporting high standards of execution, collaboration, and impact
- Provide ongoing performance management, career development, and coaching to help team members grow and succeed in their roles
- Translate CX business priorities into a clear, focused enablement roadmap
- Partner closely with senior CX leaders to diagnose performance gaps and design enablement approaches that drive measurable behavior change
- Ensure the delivery of high-quality, scalable enablement programs, including onboarding, role readiness, certifications, and continuous development
- Establish frameworks, playbooks, and processes that enable consistent enablement across roles, regions, and CX functions
- Define success metrics and own the measurement of enablement effectiveness, including adoption, performance impact, and business outcomes
- Use data and insights to continuously improve enablement programs and inform prioritization decisions
- Oversee learning content, knowledge management, and enablement systems to ensure information is accurate, accessible, and sustainable for day-to-day operations
- Act as a trusted thought partner to CX and Enablement leadership, influencing decisions through insight, data, and sound judgment
Our take
Asana is a web and mobile application designed to help teams organise, track, and manage their work. Acting as a unified hub, it empowers teams to effortlessly generate projects, delegate responsibilities, set deadlines, and foster direct task-related communication, transcending the inefficiencies of traditional email-based coordination.
Despite facing competition from established players like SmartSheet in its market, Asana has navigated its path, bolstered by a successful Initial Public Offering in 2020 and a track record of startup triumphs. This strategic prowess has propelled Asana to amass a robust clientele exceeding 100,000 organizations, boasting notable entities such as Uber and Air France among its ranks.
Since its inception, Asana has undergone exponential growth, with its reach extending to offices sprawled across four continents worldwide. This expansion not only underscores its global footprint but also signifies its commitment to fostering diverse talent pools and catering to a broad spectrum of clients.
Steph
Company Specialist at Welcome to the Jungle
Insights
7% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Jun 2020
$200m
CONVERTIBLE
Nov 2018
$50m
SERIES E
Total funding: $414.4m
Company benefits
- Benefits - From comprehensive health benefits including mental health programs and coaching to our in-house culinary program and supportive parental leave policies, our benefits are intentionally designed to ensure that you are energized, focused, and thriving
- Growth - We know that growth isn’t always linear, so we’ll support you in achieving your personal and professional goals. You’ll have the opportunity to take on big responsibilities that impact our success as a company and challenge you in new and fulfilling ways
- Development - We believe in providing everyone with coaching and mentorship. You’ll have access to Conscious Leadership training, success guides, free executive coaching, and our manager training and enablement program
Company HQ
Yerba Buena, San Francisco, CA
Leadership
Dustin Moskovitz
(Co-Founder & CEO)A Harvard economics graduate, Dustin co-founded Facebook in 2004 before branching off in 2008 to found Asana. They are also the co-founder of Open Philanthropy Project and Good Ventures.
Justin Rosenstein
(Co-Founder)Previously Engineering Manager at Facebook and a Product Manager at Google. Currently Co-Founder of One Project.
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