Principal Software Engineer, Hi Marley
$114.2-267.8k
+ Equity
2-3 days a week in office
Communication platform for the insurance industry
Be an early applicant
Communication platform for the insurance industry
101-200 employees
Be an early applicant
$114.2-267.8k
+ Equity
2-3 days a week in office
101-200 employees
Company mission
To provide the insurance ecosystem with a comprehensive communication platform.
Role
Who you are
- Typically 10+ years of software development experience; high-performing candidates with less experience are encouraged to apply
- A track record of delivering large, complex systems to production at scale — defining the patterns and architecture for one or more domains, influencing technical direction across teams, and earning trust as an advisor across engineering. You identify the problems worth solving and shape and execute the work
- Experience designing distributed architectures, ideally in the AWS ecosystem, with a strong command of principles like separation of concerns, scalability, loose coupling, and designing for failure
- Fluency with modern AI-assisted development and with designing systems where AI and agents are first-class architectural components — not just a tool user, but someone who reasons about agent design, orchestration, configurability, and guardrails, and who rigorously reviews and verifies AI-generated work to keep the quality bar high
- Sound judgment about building AI products responsibly in a high-trust, regulated environment, where speed is bounded by carrier trust and compliance
- Experience with relational and document-oriented databases, including performance tuning and scaling
- Proficiency in Node.js, TypeScript, and frontend frameworks such as React; fluency with automated testing, CI/CD, and modern code-management practices
- A multiplier effect on those around you — the engineers and systems near you get measurably better because of how you work and mentor
- The ability to influence without authority, build consensus, and communicate complex issues simply to any audience — from engineers to executives
- A passion for clean code and sound design, pragmatic decision-making, and continually improving both the code and the way we work
- At this time, we are only able to consider candidates who are currently authorized to work in the U.S. and will not require sponsorship now or in the future
What the job involves
- We're looking for a Principal Software Engineer, a person trusted with our hardest, highest-leverage technical problems. This is a dual-mandate role: you are both a multiplier for the team who raises the ceiling for engineers across the org, and a high-leverage builder who still Ships
- You'll go wherever the most important work is, from complex re-architectures of existing systems, to building ambitious new capabilities, to strengthening the foundations the whole team builds on
- A lot of that is AI right now: the agent-driven experiences at the core of what we build, in a regulated insurance environment where carrier trust and compliance shape every decision
- Set technical direction across domains. Define the patterns and architecture for multiple systems, make high-stakes trade-off decisions, and communicate them clearly to engineers, product, and executives
- Work at the right altitude. Move flexibly between embedding deeply with a single team when an initiative needs your hands and operating horizontally across teams to set direction and unblock, exercising judgment and advocating for what the moment calls for
- Technically lead complex initiatives end-to-end. Drive multi-team, long-horizon work from architecture through delivery and operational excellence, owning reliability, scale, and security of mission-critical systems.Ship as a high-leverage producer. Use modern AI development tools (e.g., Claude Code,
- Cursor, Codex) to design, prototype, and deliver real systems yourself — modeling how to build with AI at a high bar for quality, testing, and rigor. '
- Raise the bar on how we build with AI. Help engineer the practices, guardrails, and review discipline of our AI-enabled development lifecycle — so we can scale AI adoption safely, with quality improving as we go, as a regulated environment demands
- Multiply the team. Mentor and coach engineers, set the standard for quality and design, and help the people around you get better at their craft
- Be a trusted advisor. Serve as a go-to technical voice across engineering, and a steady, consensus-building presence when teams are stuck or the path isn't clear
- Represent Hi Marley. Be recognized as a technical leader internally and externally, and help attract and grow great engineers
Our take
The insurance industry can be notoriously frustrating for policyholders during the claims process, with a reported 40% of people considering a switch of insurers following a claim. This is the outcome that Hi Marley wants to help carriers avoid.
The company uses an AI-enabled communication platform designed to allow insurance carriers and their partners to talk to policyholders in real time via simple text messaging. This ultimately gives carriers more opportunities to satisfy and retain their customers.
Hi Marley has enjoyed rapid growth in recent years, with a quadrupling of its user base. It has also more than doubled the number of carriers using its platform, which now includes the likes of American Family, MetLife, Auto-Owners, Erie, and MAPFRE. Improvements such as the addition of a suite of collaborative tools to its platform seem likely to help it maintain its edge in the market.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-3% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Apr 2023
$12m
SERIES B
Mar 2021
$25m
SERIES B
Total funding: $62.5m
Company benefits
- Full benefits package including parental leave, a matching 401k program, and medical, dental, vision, disability, and life insurance
- Open vacation policy - we all work hard and take time for ourselves when we need it
- Generous stock options - we all get to own a piece of what we’re building
- A fun, lively startup culture
- Core values-based leadership
- A culture of employee engagement, diversity and inclusion
- Ample opportunities to learn and take on new responsibilities in a fast-paced, growth-mode startup
Company HQ
Financial District, Boston, MA
Leadership
Mike Greene
(Co-Founder & CEO)Mike spent 5 years as an Accenture Management Consultant before working as an IBM Associate Partner and co-founding Futurity Group. They worked for Aon for 7 years before co-founding Hi Marley as CEO in June 2017.
Mitesh Suchak
(Co-Founder & Board Member)Mitesh was Managing Partner at Futurity Group before becoming Partner at Aon Inpoint. After 7 years, they left this role to co-found Hi Marley (originally as COO).
Salary benchmarks
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