Global Support Engineer, CodeSignal
$70-110k
Salary range is based on San Francisco benchmarks and encompasses all seniority levels eligible for this position.
More information about location
AI-native skills platform
Job no longer available
AI-native skills platform
101-200 employees
Job no longer available
$70-110k
Salary range is based on San Francisco benchmarks and encompasses all seniority levels eligible for this position.
More information about location
101-200 employees
Company mission
To discover and develop the skills that will shape the future.
Role
Who you are
- You are an exceptional multi-tasker with a track-record in support that can juggle many different priorities and responsibilities from research to troubleshooting while managing your time effectively, and problem solving all day long
- 2+ years experience in a support role (preferably with B2B or SaaS)
- Excellent written and verbal communication skills
- Proficiency in at least one programming language
- Ability to remain focused and flexible despite competing priorities
- Organizational, research, and time-management skills
- Strong troubleshooting and problem-solving skills
- A collaborative, helpful, and empathetic team player
- A quick and agile learner that can adjust strategies quickly
- Able to effectively identify severe issues and escalate them properly
- This role is open to full-time candidates anywhere in the U.S. with a minimum 5-hour overlap with PST working hours
- Excited about joining a fast-paced startup and working harder than they have ever worked before
What the job involves
- We are seeking a Global Support Engineer who is excited about offering top-notch support and advocate for our users
- At CodeSignal, we want to grow our business exponentially, and to do so we need to also grow our support team
- This is an opportunity to work cross-functionally with various teams to ensure that we are meeting user needs while keeping satisfaction high
- Understand CodeSignal’s mission, values, and current goals to reach meaningful new support milestones quarter after quarter
- Develop comfort with the product offerings at CodeSignal and leverage knowledge to assist users
- Have a clear understanding of the workflows and needs of users
- Balance and prioritize multiple tickets at once, conduct research, and maintain an ongoing support queue
- Delight users through effective and efficient communication and resolutions of issues
- Gather careful data points for each issue presented to you in order to inform a thoughtful and elegant resolution
- Maintain communication with users and internal stakeholders to ensure an excellent user experience
Our take
CodeSignal offers an AI-evaluated, plagiarism-sensitive coding assessment and interview platform designed to help companies pre-screen candidates more effectively while reducing bias. Its core proposition - looking "beyond resumes" - addresses a long-standing issue in hiring, where CVs are quickly judged on proxies like education, experience, or location rather than actual ability. However, as AI reshapes the workplace, the problem is no longer just bias but that traditional credentials are becoming weaker signals of real-world capability.
In response, CodeSignal is evolving beyond a hiring tool into a bridge between education and employment. By partnering with universities, it integrates skills assessments directly into coursework, allowing students to build verifiable records of competencies alongside their degrees. This reflects a broader shift in employer expectations, rather than asking where someone studied, companies increasingly want clear evidence of what they can do, especially as AI tools become central to everyday work.
This shift is also being driven by economic pressure, with some employees hiring fewer entry-level candidates and expecting faster productivity, graduates must demonstrate job readiness early, while universities face growing scrutiny over outcomes. In this environment, CodeSignal's ability to benchmark skills against real data positions is more than a screening platform, its becoming part of the infrastructure that defines and validates talent in an AI-driven labor market.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-9% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Sep 2021
$50m
SERIES C
Dec 2020
$25m
SERIES B
Total funding: $87.5m
Company benefits
- Globally distributed, fully remote team
- Competitive salary, equity, and bonus comp packages
- Medical, dental, and vision coverage
- 401k matching (US) or pension fund contribution (Global)
- Unlimited time off policy
- Learning & Development benefits
- Physical & Mental Health benefits
- Equipment & home office setup stipend
Company HQ
Financial District, San Francisco, CA
Leadership
Tigran Sloyan
(Co-Founder & CEO)Studied at MIT and started out as an Applications Engineer at Oracle. Founded Yevista, and was Partner Technology Manager at Google. They are also a member of the Forbes Technology Council.
Sophia (Saeyoon) Baik
(Co-Founder & COO)Former Investment Banking Associate at Lehman Brothers and a Product Manager at Zynga. They were also Senior Manager of Assortment Planning at Wayfair.
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