Senior Content Designer, Robinhood
Platform
$145k
+ Eligible for equity & bonus
Office located in Menlo Park, CA
Commission-free stock trading & investing app
Job no longer available
Commission-free stock trading & investing app
1001+ employees
Job no longer available
$145k
+ Eligible for equity & bonus
Office located in Menlo Park, CA
1001+ employees
Company mission
To democratize finance for all.
Role
Who you are
- You may be a good match if you’re great at zooming in and out to balance multiple priorities, feel equally at home with big-picture strategy and hands-on details, and know how to scale yourself effectively
- You have deep empathy for our customers at crucial moments when they may feel vulnerable—and design clear, intuitive experiences that let them know Robinhood has their back
- 4-6+ years helping people through understandable Content Design or UX Writing
- Ability to think, concept, and build at a systems level
- Eagerness to shape product direction and vision from ideation through post-launch
- Ability to adapt quickly and work independently in a fast-paced environment with shifting constraints
- Experience collaborating with designers, product managers, and user researchers
- Familiarity working with compliance and legal teams during the content development and approval process
- A portfolio or selection of writing samples and past work to share
What the job involves
- We're looking for an experienced Content Designer to join us on our mission to make financial wellness accessible to everyone
- This role supports the Platform org, working across two teams:
- Customer Care: Create a best-in-class support experience for our customers, from diagnosing their issues to connecting them seamlessly to the best solutions
- You’ll design cutting-edge conversational AI and recommendation products to make sure our customers are getting the right help at the right times
- Customer Trust & Safety: Ensure Robinhood is a safe and trusted place for our customers
- You’ll design features, tools and campaigns that protect their privacy and data, keep their accounts secure, and let them move their money with confidence
- As the first Content Designer to support Platform, you’ll have a broad scope and the opportunity to shape and uplevel the design practice in this space
- Partner with product, design, data science, and research to create well-articulated experiment plans and shape the product roadmap
- Design content that drives meaningful customer experiences with measurable business impact
- Incorporate performance metrics and user research into content decisions for product experiences
- Lead partners through content-first frameworks, workshops, and strategy
- Create and advocate for clear, concise, and understandable language that best communicates our mission externally
- Develop frameworks, guidelines, audits, and processes to help define and enhance product content at Robinhood
Our take
For years, traditional brokers ruled the share trading realm, charging hefty fees that locked out everyday investors. Robinhood emerged as a disruptor, offering commission-free trading and opening the door to a new generation. Since then, expectations have continued to evolve, with investors looking not just to lower costs, but for simpler tools, clearer information, and guidance that makes the market easier to understand.
Robinhood was built to meet those changing expectations, designed from the start as a mobile-first platform that makes investor more accessible and less intimidating for people at every stage of their financial journey. Through its app, users can trade stocks and other financial instruments while benefiting from a clean interface and built-in educational support, helping them move from curiosity to confidence without unnecessary complexity.
Recently, Robinhood has strenghtned its impact too, particularly in the UK. With the launch of AI-powered Digests within its Robinhood Cortex assistant that helps users understand what's driving stock movements in plain English, while upcoming options trading and expanded educational resources add flexibility and depth. Together, these steps position Robinhood as a platform evolving alongside its users, blending technology and education to stay ahead in an ever-changing investment landscape.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 13 rounds)
Feb 2021
$2.4bn
CONVERTIBLE
Jan 2021
$1bn
LATE VC
Total funding: $5.6bn
Company HQ
Downtown Menlo Park, Menlo Park, CA
Leadership
Vlad Tenev
(Co-Founder, CEO & Chairman)Studied Mathematics at Stanford University, where they met Baiju. Dropped out of a PhD to start Robinhood. Alongside Robinhood, Vlad is also the co-founder and Executive Chairman of Harmonic.
Baiju B.
(Co-Founder)Studied Mathematics and Physics at Stanford University, where they met their Vlad and co-founded Robinhood in 2012. Baiju is also the Founder and CEO of Aetherflux.
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