Senior Partner Manager, ServiceNow
CA$134.8-200.6k
Plus equity (when applicable), variable/incentive, and ESPP
Approximately 20% travel
Cloud-based digital workflows for enterprises
Be an early applicant
Cloud-based digital workflows for enterprises
1001+ employees
Be an early applicant
CA$134.8-200.6k
Plus equity (when applicable), variable/incentive, and ESPP
Approximately 20% travel
1001+ employees
Company mission
To transform IT to revolutionize the enterprise.
Role
Who you are
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
- At least 8 years prior experience working with sales, marketing, or Channel and Alliance partnership management
- Ability to work in a true 'east-west' operating model with both direct line and dotted line team members
- Diligence at measuring and communicating progress to achieve targeted results, identifying obstacles and associated remediation plans
What the job involves
- The Sr. Partner Manager manages ServiceNow relationships with our Partner Ecosystem across Canada. A large part of this role is to manage and nurture companies in the ServiceNow Partner ecosystem while also encouraging current ServiceNow Partners to develop and mature their ServiceNow practice. This includes:
- Building Partner Practices through business plan development, account planning, partner expectation management, industry/regional/product focus. Sell, solve, bring growth
- Planning for Success through Partner achievement target agreement, capacity planning, growth investment, points earning roadmap
- Managing the ecosystem across team members through readiness assessment scoring, milestone achievement by partner, roadmap sessions for success, regular ecosystem evaluations, tiering progress, acquisitions targets, health analysis, metrics reporting
- Drive ecosystem governance through team member communication, execution plans, reporting and dashboard preparation, global interlocks with other regions
- Develop Standard Operating Procedures (Business Planning Guides, Enablement Journeys, etc.)
- Coach partners both remotely and face-to-face
- Communicate partner programs' requirements and benefits across the ecosystem
- Provide daily management of partner ecosystem
- Work with ServiceNow Partner Operations and Partner Enablement to ensure reporting and best practice is being accomplished
- Conduct quarterly and bi-annual business reviews
- Develop partner business case and program roadmaps
- Articulate investment areas needed to both enter and progress through the partner program
- Implement remediation plans
- Manage partner portal and other systems
- Work towards partner revenue goals through teaming and subcontracting
- Participate in marketing events
Our take
ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations, transforming old, manual ways of working into modern digital workflows. The company was founded in 2004 with a vision to build a cloud-based platform that would enable regular people to route work effectively through the enterprise.
Much as Salesforce enables a company to manage its external clients by keeping a record of all contacts and interactions, ServiceNow promises an internal system to meet the needs of employees. It has succeeded in claiming half the market, setting itself apart from legacy IT service-management software players like BMC Software, Hewlett Packard Enterprise, Cherwell Software and CA Technologies.
The company's success comes from two product traits: simplicity and customisability. ServiceNow's IT tools don't require the IT department to set them up. Once running, they offer a single collection centre for requests, data points and checklists, all of which can in turn be analysed by algorithms to predict needs, flag concerns and measure efficiency.
The company has more than 7,700 customers, including 85% of the Fortune 500 list of the United States' largest corporations. ServiceNow now looks to increase its revenue threefold in the upcoming years and has entered into a 5-year partnership plan with Visa, beginning with the launch of a Visa-integrated dispute resolution solution for issuers. The company is prioritising organic growth over mergers and acquisitions, with a target revenue of $15B, something which its Visa partnership will no doubt aid in achieving.
Freddie
Company Specialist at Welcome to the Jungle
Insights
16% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Mar 2012
$11m
GROWTH EQUITY VC
Feb 2012
$17.9m
GROWTH EQUITY VC
Total funding: $83.8m
Company benefits
- Generous family leave
- Matched donations
- Annual learning stipends
- Flexible PTO
- Competitive retirement plan
- Paid volunteer time
Company HQ
Santa Clara, CA
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