Strategic Account Operations Specialist, Amplitude
East
+ Employee Stock Purchase Program (ESPP)
Product analytics company
Be an early applicant
Product analytics company
501-1000 employees
Be an early applicant
+ Employee Stock Purchase Program (ESPP)
501-1000 employees
Company mission
To be the epicenter of digital business.
Role
Who you are
- Experience: 3+ years in an operational or coordination role, ideally within B2B SaaS sales, account management, or customer success
- Cross-functional Skills: Proven ability to collaborate with diverse roles, including sales, engineering, and support teams
- Process Orientation: Experience in designing and managing workflows that enhance team efficiency
- Analytical Skills: Strong ability to analyze data and provide actionable insights that drive performance
- Communication: Exceptional written and verbal communication skills to ensure clarity and alignment across teams
- Tools: Proficiency in CRM systems (e.g., Salesforce), collaboration tools (e.g., Slack, Asana, or similar), and data analysis platforms
What the job involves
- As the Strategic Account Operations Specialist, you will be the linchpin for cross-functional collaboration between our enterprise sellers
- Your focus will be on optimizing workflows, driving account strategy, and providing critical operational support for key sales and client success activities
- Act as the central point of contact between and among our enterprise sellers (Sales, Solutions Engineering, Customer Success, and more) to ensure aligned communication and priorities across all enterprise account initiatives
- Facilitate coordination during critical client lifecycle milestones (e.g., deal negotiations, onboarding, and implementation)
- Organize and facilitate regular account team reviews to ensure alignment on strategy, progress, and next steps
- Support account planning by helping teams analyze opportunities, define objectives, and document actionable plans
- Provide insights and data-driven analysis on prospecting efforts to prioritize high-potential accounts and guide outreach strategies
- Work closely with SDRs to ensure seamless handoffs and clear communication during the prospecting phase
- Track, analyze, and report on sales metrics to inform decision-making and drive accountability
- Support the development and execution of sales plays by providing operational and process guidance
- Collaborate with Account Executives and finance teams to ensure accurate and timely quote generation for enterprise accounts
- Streamline quoting processes to reduce delays and improve client satisfaction
- Partner with Sales and others to gather key metrics, insights, and updates for Executive Business Reviews
- Ensure EBR materials are polished, comprehensive, and aligned with client and company objectives
- Work with SEs to ensure smooth onboarding and implementation for new accounts
- Support Sales in managing transitions from onboarding to long-term account maintenance
- Train and enable team members on tools, workflows, and best practices to enhance collaboration
- Continuously evaluate and improve systems, processes, and tools to maximize efficiency and effectiveness
Our take
Amplitude provides product analytics to help companies understand user behaviour. Product, marketing, and growth teams use Amplitude to discover and share insights about user engagement, retention, and revenue.
Amplitude’s user flows reveal which actions are the most commonly taken after users sign up, and which usually precede purchases made in-app, creating paths through the app. The behaviour of individual app users can be viewed with unlimited real-time activity feeds and user timelines.
Thousands of companies use Amplitude analytics including Microsoft, Under Armour, Intuit, Twitter, Bonobos, Peloton, and many more. In 2024, a securities fraud case was filed against Amplitude due to an IPO and stock share rise that was alleged to be artificially inflated before their downturn in 2022. Whilst this case is ongoing, Amplitude is still releasing new products and operating at full capacity.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
0% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Jun 2021
$150m
LATE VC
May 2020
$50m
SERIES E
Total funding: $336m
Company benefits
- We offer a generous 12-week parental leave for fathers/partners and 18-20 weeks for new birthing parents. This leave policy also provides flexible scheduling so you can spend time with your family and bond with your little one. Specific leave policy will vary by country
- We believe it’s important to unplug from work to reset and recharge. We offer flexible vacation time and unlimited PTO — and we encourage you to use it!
- We provide a monthly stipend for the wellness activity of your choosing, from gym memberships and fitness classes to acupuncture and massages
- Equity is an important component of compensation, but it should benefit you (not just the company). In addition to offering competitive RSU grants that vest quarterly over three years, our Employee Stock Purchase Plan gives employees the option to buy below market price
Company values
- Humility - For Amplitude, humility is all about checking its egos at the door.
- Ownership - Ownership means that Amplitude can take the initiative to solve problems that drive its shared company success.
- Growth Mindset - A growth mindset is essential to ensuring every employee at Amplitude can advance their career.
Company HQ
Yerba Buena, San Francisco, CA
Articles
Leadership
Spenser Skates
(CEO)Previously worked as an Algorithmic Trader, Researcher at DRW Trading Group. They co-found Sonalight but are no longer working at the company.
Curtis Liu
(CTO)Previously worked as a Teaching Assistant at MIT and as a Software Engineer at Google. They co-found Sonalight but are no longer working at the company.
Jeffrey Wang
(Chief Architect)They studied computer science at university. They have extensive experience in software engineering prior to co-founding Amplitude.
People progressing
Joined as Recruiting and Front Desk Coordinator, promoted to Recruiting Operations Associate after 9 months and again to Technical Recruiter after 5 months. They were promoted again to Senior Technical Recruiter in September 2021.
Salary benchmarks
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