Senior Manager of Internal Communications, OpenTable
Office located in Concord, MA or Cambridge, MA
Online restaurant reservation service
Job no longer available
Online restaurant reservation service
1001+ employees
Job no longer available
Office located in Concord, MA or Cambridge, MA
1001+ employees
Company mission
To bring together people and the restaurants they love in the moments that matter.
Role
Who you are
- 5+ years of internal comms experience in-house; agency experience is a plus
- Experience coaching leaders on internal comms
- Comfort working in a data-driven environment; strong project management skills
- A self-starter personality who can move quickly and manage competing priorities
- A strong writer with the ability to create high quality engaging and strategic content
- Flexibility. This is a global role so cross-time zone coordination/communication will be expected
What the job involves
- Reporting to our Senior Director, Communications, our Senior Manager, Internal Comms for KAYAK & OpenTable will help shape and evolve our internal comms function.
- As a global tech company supporting two leading brands (KAYAK & OpenTable) we are looking for someone who can join our team to help us consistently communicate business priorities, reinforce our company values and empower and excite employees around the world
- Create and drive internal comms programs to motivate, engage and empower employees
- Work in partnership with our People & Culture team to roll out employee programs globally
- Support leaders to help them communicate priorities
- Create communication assets; e.g. all-hands decks, announcements, newsletter content, video scripts - ensuring that they reflect our global messaging
- Keep a finger on the pulse of employee sentiment worldwide and offer strategies and ideas to ensure KAYAK & OpenTable maintain its reputation as a great place to work
- Bring best in class tools and creative ideas to the table to help us shape our internal narrative
- Oversee and manage content on our company intranet
- Ensure we are dimensionalizing and reinforcing company values across comms touchpoints
- Take a hands-on approach to IC operations including company-wide meetings, office info screens and IT coordination
Our take
OpenTable was one of the earliest innovators in the online reservation space, setting up shop in 1998 as a tool to enable restaurants to take bookings online. Rather than charging consumers for the service, OpenTable generates revenue via a monthly subscription and reservation fee from businesses.
Today, the platform is used by tens of thousands of restaurants around the world and seats over 1 billion diners per year. The company was acquired by Booking Holdings – the world's largest travel company – for $2.6 billion in 2014, and remains a subsidiary of the group to this day.
OpenTable is the dominant player in the restaurant reservation software category, with an impressive 45% market share, but does face increasing competition from platforms like Resy, Tock, TableAgent, and many more. Nonetheless, this market leader has garnered an impressive reputation, and there is nothing to say it won't hold on to the dominance it has earned into the future.
Freddie
Company Specialist at Welcome to the Jungle
Insights
4% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Oct 2000
$36m
SERIES C
Jan 2000
$10m
SERIES B
Total funding: $48.2m
Company benefits
- Work from (almost) anywhere - wherever you do your best work
- Mental health and well-being - company-paid therapy sessions through SpringHealth, company-paid subscription to HeadSpace, and company-wide weeks off a year so the whole team can recharge
- Generous parental leave
- Generous paid vacation + time off for your birthday
- Paid volunteer time
- Enriched learning and development opportunities - leadership development & access to thousands of on-demand e-learnings
Company HQ
Union Square, San Francisco, CA
Leadership
Debby Soo
(CEO, not founder)After graduating from Stanford with a liberal arts major, Debby started their career in investment banking. Thereafter they worked in Google’s Strategic Partnerships Group and then spent a decade at KAYAK, eventually becoming CCO.
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