Advisory Solution Consultant, ServiceNow
ITOM
$131.9-217.7k
+ Variable/incentive compensation and ESPP
Cloud-based digital workflows for enterprises
Be an early applicant
Cloud-based digital workflows for enterprises
1001+ employees
Be an early applicant
$131.9-217.7k
+ Variable/incentive compensation and ESPP
1001+ employees
Company mission
To transform IT to revolutionise the enterprise.
Role
Who you are
- Deep, hands-on experience with Discovery (including SNMP, WMI, SSH, and API-based collection methods)
- Practical knowledge of Service Mapping techniques, CI modeling, and CMDB architecture
- Familiarity with modern AIOps capabilities including event correlation, root cause analysis, and predictive insights
- Understanding of Observability principles, including metrics, logs, and traces across hybrid and cloud-native infrastructure
- Experience with Cloud platforms such as AWS, Azure, GCP, and VMware, and hybrid service models
- Strong scripting and integration skills in JavaScript, PowerShell, Scripting Languages, and REST APIs
- Comfort navigating complex enterprise architectures and distributed application environments
- Experience implementing or advising on ITIL-based processes and CMDB health best practices
- 7 years of Pre-sales experience or technical consulting background with a passion for solution storytelling
- Excellent communication skills with the ability to engage both technical and executive stakeholders
What the job involves
- ServiceNow is seeking an ITOM Solution Architect with hands-on expertise across core IT Operations disciplines — specifically in Discovery, Service Mapping, AIOps, Observability, and Cloud solutions
- This role is deeply technical and customer-facing, supporting strategic pre-sales engagements by positioning, demonstrating, and delivering value through the Now Platform’s ITOM portfolio
- You'll drive and support strategic sales opportunities by showcasing the power of ServiceNow ITOM, with a focus on Discovery, Service Mapping, AIOps, Observability, and Cloud-native visibility
- Build and maintain compelling solution demos and reusable showcase assets aligned to common ITOM customer challenges and goals
- Design and lead Proof-of-Value (PoV) engagements to demonstrate how ServiceNow delivers proactive operations and service-aware intelligence
- Collaborate closely with Product Management and Engineering to relay field feedback and influence roadmap alignment
- Qualify technical requirements, lead solution workshops, and guide customers through architectural design conversations
- Enable Solution Consultants across the field on best practices, demo delivery, and messaging for ITOM solutions
- Respond to RFPs, RFIs, and support product evaluations with clear, concise technical documentation and insight
- Participate in industry and customer events, including executive briefings, user groups, and webinars, as an ITOM subject matter expert
- Align with Professional Services and Sales to ensure smooth transition from pre-sales to successful implementation
Our take
ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations, transforming old, manual ways of working into modern digital workflows. The company was founded in 2004 with a vision to build a cloud-based platform that would enable regular people to route work effectively through the enterprise.
Much as Salesforce enables a company to manage its external clients by keeping a record of all contacts and interactions, ServiceNow promises an internal system to meet the needs of employees. It has succeeded in claiming half the market, setting itself apart from legacy IT service-management software players like BMC Software, Hewlett Packard Enterprise, Cherwell Software and CA Technologies.
The company's success comes from two product traits: simplicity and customisability. ServiceNow's IT tools don't require the IT department to set them up. Once running, they offer a single collection centre for requests, data points and checklists, all of which can in turn be analysed by algorithms to predict needs, flag concerns and measure efficiency.
The company has more than 7500 customers, including 80% of the Fortune 500 list of the United States' largest corporations. ServiceNow now looks to increase its revenue threefold in upcoming years and has entered into a 5-year partnership plan with Visa, beginning with the launch of a Visa-integrated dispute resolution solution for issuers. The company is prioritising organic growth over mergers and acquisitions, with a target revenue of $15 billion, something which its Visa partnership will no doubt aid in achieving.
Freddie
Company Specialist at Welcome to the Jungle
Insights
16% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Mar 2012
$11m
GROWTH EQUITY VC
Feb 2012
$17.9m
GROWTH EQUITY VC
Total funding: $83.8m
Company benefits
- Commuter benefits
- Annual learning stipends
- Work from home opportunities
- Generous family leave
- Matched donations
- Flexible PTO
- 401(k) matching
- Paid volunteer time
Company HQ
Santa Clara, CA
Leadership
Fred Luddy
(Chairman Of The Board)Previously Software Developer at Amdahl Corporation for 4 years and CTO at Peregrine Systems for 13 years.
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