Account Manager, KodyPay
Chinese Speaker
POS platform and payment aggregator
Open for applications
POS platform and payment aggregator
21-100 employees
Open for applications
21-100 employees
Company mission
To bring online payments to brick & mortar businesses
Role
Who you are
- Fluent language capability in Cantonese and/or Mandarin
- Professional experience in a fintech, SaaS, or payment services company
- Proven experience in Customer Success, Account Management, or Customer Operations
- Strong interpersonal and communication skills, with the ability to effectively lead a team and build rapport with clients
- Demonstrated problem-solving abilities, with a proactive and detail-oriented approach
- Experience in a fast-paced environment, with the ability to manage multiple priorities
- Proficiency in Google Workspace, Microsoft Office, and CRM software (HubSpot preferred)
- Willingness to travel globally as required
- Flexible across time zones to support a global team
What the job involves
- We are seeking a results-oriented and experienced Account Manager Lead
- This role combines client-facing responsibilities to deliver exceptional service and fosters strong, lasting relationships with our clients
- As a key member of the Customer Success function, the Account Manager Lead will also play a pivotal role in shaping processes and strategies to support Kody’s growth
- This position may involve global travel a few times a year
- Work towards clear goals, and fostering collaboration to achieve KPIs
- Act as the escalation point for complex client issues, collaborating with internal teams to deliver timely and effective solutions
- Build and nurture client relationships by understanding their needs, aligning Kody’s products and services with their goals, and identifying opportunities for upselling and cross-selling
- Gather and analyse client feedback, providing actionable insights to Product and Technology teams to enhance offerings and drive improvements
- Focus on client satisfaction metrics, using data to identify areas for continuous improvement
- Support client onboarding processes by addressing technical and operational challenges, conducting training sessions, and ensuring clients maximise the value of Kody’s products
- Streamline workflows and internal processes to enhance team efficiency while ensuring data security, compliance, and accurate record-keeping
- Proactively address bottlenecks and implementing solutions to improve outcomes
- Provide market insights and competitive intelligence to leadership, contributing to strategic planning and product development initiatives
Salary benchmarks
Our take
Over recent years fintech innovators have been pushing to try and make brick-and-mortar commerce competitively seamless with online shopping. An area of particular focus is payments: how to offer them fast, directly, and hassle-free. KodyPay is one company trying to solve this issue for the hospitality sector.
Kodypay offers hospitality businesses a complete payments solution that aggregates QR, terminal and third party delivery services. By marketing itself as a sole payments provider, KodyPay seeks to displace legacy terminal providers, as well as providing QR web flow products. As such KodyPay offers its customers a simpler and more cost effective means of managing payments.
Sunday, Zapper, Droplet, and FlyPay are among the many companies offering similar services with strong uptake and healthy funding, but KodyPay's all-in-one proposition gives it a vital edge. This is exemplified by healthy Series A funding awarded to KodyPay in 2024 that comes off the back of a reported annualised processing volume nearing $1billion in value.
Steph
Company Specialist at Welcome to the Jungle
Insights
32% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Nov 2024
$20m
SERIES A
Nov 2022
$5m
EARLY VC
Total funding: $30.9m
Company benefits
- 25 days of holiday per year that increases to 27 after two years of service
- +1 bonus day per year to be taken on an occasion of your choosing
- Remote first and flexible working, with an option to work from our office in a WeWork in Shoreditch (completely optional)
- Enhanced maternity and paternity leave
- £1,000 annual learning and development allowance
- £200 once-off budget to make your home office set-up comfy
- Work from abroad for part of the year (subject to tax laws and customer needs)
Company HQ
London, UK
Leadership
Yoyo Chang
(CEO & Co-Founder)A Cambridge grad who went on to found IIC Holdings and VC firm Nerd Ventures.
Share this job
View 5 more jobs at KodyPay