Director of CPQ Product Management, ServiceNow
$195.7-342.5k
Plus equity (when applicable) & Variable/incentive compensation
Cloud-based digital workflows for enterprises
Be an early applicant
Cloud-based digital workflows for enterprises
1001+ employees
Be an early applicant
$195.7-342.5k
Plus equity (when applicable) & Variable/incentive compensation
1001+ employees
Company mission
To transform IT to revolutionise the enterprise.
Role
Who you are
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
- 13+ years of experience that includes people management, technical product management, strategic product management experience and/or corporate development in SaaS companies
- Strong CPQ and GTM product background with proven track record of delivering, evolving and transforming CPQ products
- ServiceNow platform experience
- This is a high-impact role that requires a strategic mindset, strong leadership skills, and a proven track record of success in driving product partnerships
- Strong emotional intelligence with the ability to influence complex scenarios
- A track record of managing a positive and trust team environment
- Deep knowledge of Sales, Sales Operations, Marketing, Partner & Customer life cycle
- Fanatical about customer success and tenacious at driving long-term customer value
- Highly data-driven with commitment to drive customer engagement towards business outcome and value realization
- Ability to thrive in a rapid growth, fast-paced environment
- Excellent communication skills at all levels of an organization and across all functions
What the job involves
- Lead product strategy for the Digital Technology Sales Product Organization for our CPQ product within our Sales Order Management tool, that sets us up for success as we look to grow to $30B+ in revenue
- Lead a group of technical program managers to plan & execute the product roadmap, balancing risks and achieving aggressive deadlines
- Work cross functionally with all Sales functions to define and align a north star vision for CPQ within our GTM product stack with strategy of delivery and execution
- Provide critical insights and up-to-date status to our executive team so they can make informed decisions on program prioritization and resource allocations
- Provide direction to employees so they can deliver business outcomes and achieve their career growth objectives
- Assume leadership responsibilities as an accountable owner who is committed to the outcome regardless of the role or organizational boundaries
- Integrate usability studies, research and market analysis into product requirements to enhance user satisfaction
- Communicate complex problems into easily understood requirements and provide solutions
Our take
ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations, transforming old, manual ways of working into modern digital workflows. The company was founded in 2004 with a vision to build a cloud-based platform that would enable regular people to route work effectively through the enterprise.
Much as Salesforce enables a company to manage its external clients by keeping a record of all contacts and interactions, ServiceNow promises an internal system to meet the needs of employees. It has succeeded in claiming half the market, setting itself apart from legacy IT service-management software players like BMC Software, Hewlett Packard Enterprise, Cherwell Software and CA Technologies.
The company's success comes from two product traits: simplicity and customisability. ServiceNow's IT tools don't require the IT department to set them up. Once running, they offer a single collection centre for requests, data points and checklists, all of which can in turn be analysed by algorithms to predict needs, flag concerns and measure efficiency.
The company has more than 7500 customers, including 80% of the Fortune 500 list of the United States' largest corporations. ServiceNow now looks to increase its revenue threefold in upcoming years and has entered into a 5-year partnership plan with Visa, beginning with the launch of a Visa-integrated dispute resolution solution for issuers. The company is prioritising organic growth over mergers and acquisitions, with a target revenue of $15 billion, something which its Visa partnership will no doubt aid in achieving.
Freddie
Company Specialist at Welcome to the Jungle
Insights
16% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Mar 2012
$11m
GROWTH EQUITY VC
Feb 2012
$17.9m
GROWTH EQUITY VC
Total funding: $83.8m
Company benefits
- Commuter benefits
- Annual learning stipends
- Work from home opportunities
- Generous family leave
- Matched donations
- Flexible PTO
- 401(k) matching
- Paid volunteer time
Company HQ
Santa Clara, CA
Leadership
Fred Luddy
(Chairman Of The Board)Previously Software Developer at Amdahl Corporation for 4 years and CTO at Peregrine Systems for 13 years.
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