Information Technology Coordinator, LogicMonitor
$53.4-68k
3+ days a week in office (San Jacinto Center, Austin )
Hybrid observability powered by AI
Open for applications
Hybrid observability powered by AI
1001+ employees
Open for applications
$53.4-68k
3+ days a week in office (San Jacinto Center, Austin )
1001+ employees
Company mission
To expand what’s possible for businesses by advancing their technology.
Role
Who you are
- 0-3 years in entry-level IT or related roles
- Bachelor’s degree or equivalent
- Experience with macOS provisioning, management, and security
- Ability to quickly learn new technologies
- Experience in inventory management and training new hires
- Familiarity with Zoom webinars/rooms, JAMF Pro, and Okta (preferred)
What the job involves
- Your mission as IT Coordinator is to ensure the smooth operation of all technology systems in the Austin office
- You will provide efficient support to staff, manage local IT resources, troubleshoot technical issues, and maintain the office's IT infrastructure
- Technical Onboarding: Manage new employee onboarding, including device setup, imaging, and conducting orientation sessions on company systems and tools
- First-Line IT Support: Be the primary contact for troubleshooting and resolving office hardware, software, and network issues promptly
- System Monitoring & Maintenance: Ensure all IT systems including networks, servers, and devices are running optimally by performing regular maintenance, updates, and backups
- Inventory Management: Oversee IT equipment inventory, manage procurement, deployment, and configuration of hardware and software
- Collaboration & Communication: Work with other IT team members and departments to provide seamless support and escalate issues as needed
- Documentation & Reporting: Maintain detailed records of IT assets, resolved issues, system changes, and ongoing projects. Prepare reports and track support tickets
- Meeting & AV Support: Manage technology and AV setups for meetings, conferences, and large company-wide events
- Training & Knowledge Sharing: Provide informal training to employees on company technology and document new processes for easy access
- Compliance & Security: Ensure IT operations follow company policies and security protocols, including managing access through systems like Okta
- Emergency Support: Be available for on-call support during emergencies, minimizing office downtime
- System Audits & Reviews: Conduct regular audits of systems and employee access, providing reports and recommendations
- Support Office Expansions: Assist with IT setup for new office expansions, ensuring smooth integration into existing systems
Application process
- Anticipated Application Close Date: 03/03/2025
Our take
As businesses shift from reactive to proactive monitoring, there is a need for tools which empower them to make predictions and solve problems before they start. This is what LogicMonitor supplies, through an observability platform for hybrid environments.
The company's extensive product suite encompasses monitoring of all sorts, including but not limited to network, virtual machine, database, container and SaaS. Each service supplies real-time insights and automated monitoring, with agentless architecture.
LogicMonitor is held in high regard by the industry, evidenced by its being named in the Visionary quadrant of the Gartner Magic Quadrant 2024. It has also seen significant funding which will support further development and growth for the business.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
Company
Funding (last 2 of 5 rounds)
Nov 2024
$400m
GROWTH EQUITY VC
Jun 2016
$130m
GROWTH EQUITY VC
Total funding: $543m
Company values
- One Team
- Customer Obsessed
- Better Everyday
- Agility
- Trust
Company HQ
Santa Barbara Downtown, Santa Barbara, CA
Articles
Leadership
Board Member at Rapid7 and Founding LP at Operator Collective. Was also a Board Member at Poema Global, and CCO, VP and Global Head of Customer Success at Slack.
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