Operations Manager, Adyen
GTM
$145-200k
Payments platform built to grow businesses
Open for applications
Payments platform built to grow businesses
1001+ employees
Open for applications
$145-200k
1001+ employees
Company mission
Adyen's mission is to make payments choices easy for merchants.
Role
Who you are
- This role requires an intimate understanding of Adyen’s commercial approach, merchant lifecycle, and also data landscape, technology stack and ways of working
- 7+ years of experience within a Commercial or Revenue Operations role (combination of: commercial, technology admin, consulting, analyst, operations roles)
- Track record of optimizing and scaling ways of working in commercial teams, improving processes and driving adoption of resources
- You are a strong communicator, skilled at stakeholder influence and management
- You have strong knowledge in Salesforce and other technology product functionalities and best practices
- You are a team player who puts winning before ego; you’re equally comfortable coming up with great ideas as you are supporting the implementation of others’ ideas
- Experience in leading complex programs and projects from start to end simultaneously while navigating multiple stakeholder groups
- You have learning development expertise that translates into boosting the business’ understanding of processes
What the job involves
- The Operations Manager, GTM role is focused on optimizing functional flows to create a holistic, best-in-class set-up from lead to live improving Go-to-Market motion. In this role, you’ll partner closely with commercial teams to transform gaps into solutions
- This role requires an intimate understanding of Adyen’s commercial approach, merchant lifecycle, and also data landscape, technology stack and ways of working. You will lead the charge on how to optimize and improve workflows, ensuring commercial teams can work effectively and efficiently, powered by technology, data and automation
- This involves the optimization of cross-functional workflows for global scale such as, establishing a process for commercial teams to efficiently log product feedback, improve the account handover process between commercial and service teams or improve our selling motion by identifying and implementing the best practices of a deal cycle
- A solution is only as good as its adoption rate: successfully influencing behavior is a requirement in this role
- Provide strategic recommendations to improve ways of working and optimize processes across commercial functions, ensuring alignment with end-user needs, data quality, and efficiency goals
- Collaborate closely with key stakeholders—including end-users, team leads, and Regional Revenue Operations leads—to gather insights, scale best practices, and foster mutual understanding and empowerment
- Act as the voice of the end-user within Revenue Operations by identifying process gaps, validating them against the user experience, and partnering with the Revenue Operations Technology team to develop scalable solutions
- Support the adoption of operational workflows and change management initiatives by driving stakeholder engagement, creating enablement programs, and delivering effective communication and training
- Partner with the Digital Enablement Manager and Operations Analytics team to enhance platform adoption and ensure the right KPIs and functional data are tracked effectively
- Stay up to date with technology enhancements and system updates, resolving basic end-user issues and ensuring platform utilization remains aligned with evolving business needs
- Lead and implement change management initiatives by developing strategies to support organizational transitions, ensuring smooth adoption of new processes, and engaging stakeholders through clear communication, training, and ongoing support to minimize resistance and maximize end user buy-in
Application process
- We aim to get back to you regarding your application within 5 business days
- Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role
Our take
Adyen has been one of the most successful businesses in Europe over the last decade. When it went public in 2018 at a valuation of €7bn, it raised over €1bn and its share price popped on the first day, resulting in a valuation of €14bn. Its valuation has continued to climb by the billions.
Adyen competes with large players like PayPal, as well as outsized startups like Stripe, to power payments and provide other infrastructure to conduct digital transactions. Disrupters in the field have been buoyed by a strong rise in eCommerce activity, where some or all of a transaction by a customer is made either online or by mobile.
Adyen has been one of the companies riding the wave by helping to reduce the friction between a company choosing to take payments online, and actually being able to do it. That can take multiple steps and agreements across numerous countries — Adyen’s pitch is that it essentially handles all of it in the backend as a service for its users. Notable partners have included Autocanteen, a touchless self-checkout solution for the hospitality industry, and BILL, a small business-focused fintech platform.
Steph
Company Specialist at Welcome to the Jungle
Insights
36% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Sep 2015
$57.2m
GROWTH EQUITY VC
Dec 2014
$250m
SERIES B
Total funding: $325.5m
Company benefits
- Global exchange program
- Weekly happy hour
- Delicious healthy lunches
- Phantom share package
- Yearly trip to Amsterdam
- Paid holidays
- Work from home opportunities
Company HQ
Nieuwmarkt en Lastage, Amsterdam, Netherlands
Leadership
Pieter Van Der Does
(Co-Founder & CEO)Previously Chief Commercial Officer at Bibit (payments company) before co-founding Adyen in 2006.
Salary benchmarks
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