Indirect Tax Tech Transformation Lead, Fonoa
$180-220k
+ Equity
3+ days a week in office
Tax automation for the internet economy
Open for applications
Tax automation for the internet economy
101-200 employees
Open for applications
$180-220k
+ Equity
3+ days a week in office
101-200 employees
Company mission
To eliminate the manual work when dealing with taxes on online transactions.
Role
Who you are
- 5+ years of related work experience in indirect tax process improvement experience or equivalent experience in business or industry
- Indirect tax (Sales/Use Tax, VAT) experience and/or corporate indirect tax compliance experience
- Previous experience or exposure to the tax process and operational assessments
- Clear communication skills, capable of engaging both technical and non-technical stakeholders (previous project management experience preferred)
- Curiosity and an aptitude for continuously upleveling your product and technical skills, including for API-first products
- A proven ability to build strong, collaborative relationships across various organisational levels, including with customer champions and C-suite executives
- A creative and entrepreneurial mindset, with the ability to think innovatively and a drive to execute with quality and speed
- A keen interest in a fast-paced, scale-up environment and are motivated by the opportunity to contribute to growth
- An adaptable and poised mindset when facing new situations or ambiguity, viewing challenges as opportunities
- Exceptional problem-solving skills, with the ability to distil complex issues into simple, understandable solutions
What the job involves
- As an Indirect Tax Tech Transformation Lead at Fonoa, your primary responsibility will be to ensure that customers fully leverage Fonoa’s solutions to enhance their indirect tax strategies
- This involves managing a diverse portfolio of accounts and collaborating closely with both customers and internal stakeholders to ensure product adoption, value realisation, and successful renewals and expansion
- In this position, you will play a crucial role in supporting joint sales initiatives with Fonoa and our partners, focusing on customer onboarding, implementation project management, and the continuous adoption of Fonoa’s indirect tax solutions
- An essential aspect of your role will be to offer expert advice on Fonoa’s platform capabilities, with a deep understanding of where and how Fonoa’s solutions can be integrated within customers’ indirect tax processes to drive efficiency and value for their business
- This is a newly established function within Fonoa. As one of the inaugural Customer Success Managers, you will have the unique opportunity to shape and build the customer success strategy from the ground up
- Adoption and Usage Best Practices: Recommend strategies for adoption and usage throughout the implementation and adoption phases to optimise customer engagement with Fonoa’s indirect tax solutions
- Value-Driven Advocacy: Generate case studies and cultivate referenceable customers to foster Fonoa advocates, thereby maximising CLTV
- Proactively Identify Paths to Growth: Identify opportunities for upselling and cross-selling to foster account growth
- Customer Portfolio Management: Proactively oversee the customer portfolio from onboarding to renewal, aiming for high NPS and customer satisfaction
- Account Health Monitoring: Ensure the success and achievement of desired outcomes at every stage by monitoring account health
- Relationship Building: Establish strong connections with key customer stakeholders and executive sponsors to encourage program advocacy and adoption
- Successful Implementation Facilitation: Align with customer needs and priorities to ensure the successful deployment of Fonoa’s tax solutions
- Product Team Liaison: Serve as a bridge for customer product and development requests, delivering valuable insights to the Fonoa Product Team for ongoing product enhancement
Our take
It's never been simpler to set up a business online. Tools like Stripe, Intercom, and Twilio have enabled entrepreneurs to sell to millions of consumers and businesses across borders. But managing tax compliance remains a minefield that gets even more intense as companies grow and scale internationally.
Fonoa removes the challenge of managing indirect taxes from the everyday business of digital-native companies, with a suite of plug-and-play products that make up its global tax compliance platform. Since launching in 2018, the company has expanded its product suite heavily and secured big-name clients such as Booking.com, Spotify, Teachable, Uber and Zoom.
With strong funding under its belt, Fonoa has continued to develop towards becoming a fully international player offering services on a global scale. The company is focusing on a full tax stack approach for growth, prioritising technology to suit the digital business models of today. Through this, the company is well-poised to tackle an almost unending market that has catapulted other startups to Unicorn status.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
196% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Jul 2022
$60m
SERIES B
Nov 2021
$20.5m
SERIES A
Total funding: $85m
Company benefits
- Stake in the company: You'll have equity in Fonoa so when we win, you win.
- 25 days paid time off (PTO):Relax, recharge, and come back ready to conquer the (tax)w world.
- Team offsites: Departments and teams organize their own offsites throughout the year - to collaborate, strategize, and spend time together.
- Lunch on us: Bi-Weekly team lunches: Bond with colleagues in the office or virtually.
- Home office allowance: Want a more comfortable chair? Need a new monitor? Would you like to make your space more inspiring? Create the perfect setup at home.
- FUNoa: Once a year, we bring the entire company together for learning, bonding, and fun in a unique and inspiring location somewhere in the world.
Company HQ
North City, Dublin, Ireland
Leadership
Davor Tremac
(CEO)Prior to Fonoa, Davor was a GM at Uber for Southeastern Europe for 4 years, worked in consulting with McKinsey for a decade, and founded a VC-backed startup, Gourmeo.
Filip Sturman
(Co-Founder & COO)Former CPO of the company. Before Fonoa, was a business operator at Uber, Uber Eats, and Trivago between Croatia, Spain, and Germany.
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