Key Account Manager, Parcelly
+ Share Option Program
3-5 days a week in office
Pick up & drop off delivery service
Be an early applicant
Pick up & drop off delivery service
21-100 employees
Be an early applicant
+ Share Option Program
3-5 days a week in office
21-100 employees
Company mission
To transform first- and last-mile delivery through innovative technology solutions.
Role
Who you are
- 3+ years’ experience in account management, commercial, or growth-focused roles
- Proven ability to build and maintain strong relationships with clients across multiple channels, including face-to-face, phone, and email
- Strong commercial acumen with a solid foundation in data analysis and reporting
- Results-driven with a consistent track record of meeting or exceeding performance targets
- Highly self-motivated, well-organised, and resourceful, with the ability to work independently
- Demonstrated capacity to take initiative, solve problems under pressure, and persevere in challenging situations
What the job involves
- As a Key Account Manager, you will be the primary point of contact for a portfolio of strategic clients
- You will join the final stage of the sales cycle to ensure a smooth handover and will take full ownership of the relationship from contract signature onward
- Your role is to nurture and grow these accounts, ensuring exceptional service delivery, contract compliance, and continuous commercial success
- Act as the main point of contact for your assigned key accounts
- Build and maintain strong, long-term client relationships
- Drive client satisfaction by ensuring seamless onboarding, support, and performance delivery
- Manage all aspects of account growth, including upselling, cross-selling, renewals, and strategic expansion
- Serve as a trusted advisor, aligning Parcelly’s services with client objectives
- Lead contract negotiations and renewals, focusing on profitability and mutual value
- Collaborate cross-functionally with sales, marketing, operations, and finance teams to meet client needs and improve service delivery
- Provide clients with insights, reporting, and recommendations based on data and market trends
- Use CRM tools to maintain accurate records and manage pipeline activity
- Identify and resolve escalations, acting as a key advocate for your clients internally
- Contribute to the evolution of Parcelly’s platform through client feedback and market intelligence
- Prepare presentations, reports, and data analysis to support strategic discussions and reviews
- Represent Parcelly externally, positioning our value within the logistics and ecommerce landscape
- Champion and implement growth strategies for your accounts in collaboration with leadership
Salary benchmarks
Our take
Parcelly’s logistics platform helps eCommerce companies overcome first and last mile delivery obstacles by enabling them to convert excess real estate space into storage spaces, as well as pick-up/drop-off (PUDO) sites for customers.
Though founded in 2014 with a B2C focus on improving the delivery and return experience, the company’s move into B2B has seen it grow rapidly over the last few years. This growth has coincided with the rise in rapid delivery services which are well-served by Parcelly’s hyperlocal distribution hubs. Its customers now include DHL Express, Krispy Kreme and Deliveroo.
The company has already expanded steadily throughout the UK and Germany, but after securing funding from Scania Growth Capital, it’ll look to scale its operations on the continent. It is also growing its footprint in the US following its 2022 entry into that lucrative market., setting it up for even more growth and positioning it for continued success on a global scale.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-3% employee growth in 12 months
Company
Funding (2 rounds)
Jul 2024
$6.8m
EARLY VC
Feb 2022
$5.7m
EARLY VC
Total funding: $12.4m
Company HQ
London, UK
Leadership
Sebastian Steinhauser
(Founder & CEO)Before founding Parcelly in 2014, they worked for a number of global banks. This included spells as Vice President of Structured Solutions at Santander Global Banking & Markets, Assistant Vice President of Structured Derivatives at Commerzbank AG.
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