Application Support Group Agent, Interactive Brokers
New Accounts Team, German Speaking
3 days a week in office
Online broker
Be an early applicant
Online broker
1001+ employees
Be an early applicant
3 days a week in office
1001+ employees
Company mission
To create technology to provide liquidity on better terms.
Role
Who you are
- This is an ideal opportunity for someone who is tech-savvy, multilingual, and looking to grow within a global fintech organization
- Commercial apprenticeship or equivalent
- Fluency in English with advanced German language skills
- Strong communication skills and ability to work independently
- Proficient in PC usage and internet-based tools
- Self-confident, organized, and capable of multitasking
- Interest in financial markets, regulation, or client operations is a plus
What the job involves
- We are seeking a motivated and detail-oriented Application Support Agent to join our New Accounts Team in Dublin. In this client-facing role, you will support the onboarding process for new clients across Europe, ensuring regulatory compliance, delivering excellent service, and helping maintain the efficiency of our account setup procedures
- Provide customer support to institutional and retail clients via phone, ticketing system, and live chat, assisting them throughout the account opening process
- Validate documentation related to new account openings under European regulations
- Communicate with clients, sales representatives, and internal departments
- Collaborate with cross-functional teams to troubleshoot account setup and verification issues
- Perform AML and KYC checks by cross-referencing internal and external databases
- Ensure all onboarding steps comply with internal policies and regulatory standards
- Maintain a professional and client-focused attitude in all communications
Our take
Interactive Brokers is an automated electronic broker, empowering users to analyse global stock markets, manage portfolios, and explore diverse investment assets. With a history spanning over 45 years, the company has thrived by adapting to evolving digital trading trends. Its comprehensive suite of services includes analytical tools, asset marketplaces, and seamless third-party integration, enhancing portfolio management capabilities.
Boasting over $11.6 billion in equity capital, Interactive Brokers remains at the forefront of industry innovation. The company has embraced the rising popularity of cryptocurrency, offering customers access to crypto trading through a partnership with Paxos Trust Company. This proactive approach reaffirms Interactive Brokers' position as a forward-thinking player in the ever-changing trading landscape.
Recently, Interactive Brokers expanded its trading hours for U.S. Treasury bonds to 22 hours a day, allowing global clients to trade during their local hours and quickly respond to market news. This extension reflects the company's commitment to flexibility and comprehensive service, meeting the diverse needs of clients in over 200 countries and territories.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
8% employee growth in 12 months
Company
Company benefits
- Competitive Pay with discretionary bonus packages which may include company stock grants
- Comprehensive Health Plans that include extensive Vision, Dental and Prescription coverage
- 401k Retirement Savings Plan (generous company match)
- Daily Lunch Allowance
- Wellness Incentives
- Flexible Spending Accounts
- Paid Personal Time and Sick Leave
Company HQ
Greenwich, CT
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