Manager of Customer Product Support, Asana
€95-108k
More information about location
3+ days a week in office
Work management platform
Be an early applicant
Work management platform
1001+ employees
Be an early applicant
€95-108k
More information about location
3+ days a week in office
1001+ employees
Company mission
To help humanity thrive by enabling the world's teams to work together effortlessly.
Role
Who you are
- 8+ years in customer-facing support, success, or services roles, with 4+ years in direct people leadership within the SaaS space
- Demonstrated ability to manage and motivate high-performing teams while handling high-visibility, sensitive escalations
- Experience scaling customer support teams through cultural and operational changes, pivoting from reactive support to a strategic, value-add approach
- Direct experience collaborating with channel, solutions, and service partners to streamline workflows within the partner ecosystem
- Strong, measurable track record of delivering against KPIs and implementing process improvements that ensure operational consistency
- Highly effective communicator and compelling storyteller, proficient at building trusting relationships and translating feedback into actionable strategy
- Proven ability to thrive in ambiguity and fast-paced environments with a strong bias for action
- Demonstrates curiosity about AI tools and emerging technologies, with a willingness to learn and leverage them to enhance productivity, collaboration, or decision-making
- Nice to Have: Proven track record of managing support teams operating in multiple languages (German, French, Spanish, Portuguese) and deep experience supporting complex technical products
What the job involves
- We’re looking for a grounded leader to help us move from our current state to a more mature, structured, and strategic support organization. Reporting to the Head of Customer Product Support, you will be the primary accountable person for the EMEA region, leading a regional team of Individual Contributors and Leads
- Our immediate goal is to add experienced leadership to the region to ensure every team member receives fair and equitable guidance, coaching, and support
- Our Customer Support team helps customers find clarity in their work and get results with Asana; we are Asana experts and productivity savants who are passionate about investing in our customers’ success
- Serve as the primary accountable leader for the EMEA Customer Product Support team, focusing on stabilizing the team and managing individual contributors and lead(s)
- Provide coaching, mentorship, and structured feedback to strengthen technical expertise, customer excellence, and leadership capability
- Independently own accountability for team-wide KPIs, including CSAT, SLA attainment, and backlog management, while driving improvements through process discipline
- Provide oversight and guidance on high-visibility or high-sensitivity customer escalations, ensuring clear resolution paths and internal stakeholder alignment
- Proactively surface product issues and customer pain points to senior Support Leadership using data, storytelling, and business impact framing
- Build a culture grounded in Asana Support Team's Mission, Vision, and Values, driving customer-first thinking and ownership
Our take
Asana is a web and mobile application designed to help teams organize, track, and manage their work. Acting as a unified hub, it empowers teams to effortlessly generate projects, delegate responsibilities, set deadlines, and foster direct task-related communication, transcending the inefficiencies of traditional email-based coordination.
Despite facing competition from established players like SmartSheet in its market, Asana has navigated its path, bolstered by a successful Initial Public Offering in 2020 and a track record of startup triumphs. This strategic prowess has propelled Asana to amass a robust clientele exceeding 100,000 organizations, boasting notable entities such as Uber and Air France among its ranks.
Since its inception, Asana has undergone exponential growth, with its reach extending to offices sprawled across four continents worldwide. This expansion not only underscores its global footprint but also signifies its commitment to fostering diverse talent pools and catering to a broad spectrum of clients.
Steph
Company Specialist at Welcome to the Jungle
Insights
7% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Jun 2020
$200m
CONVERTIBLE
Nov 2018
$50m
SERIES E
Total funding: $414.4m
Company benefits
- Benefits - From comprehensive health benefits including mental health programs and coaching to our in-house culinary program and supportive parental leave policies, our benefits are intentionally designed to ensure that you are energized, focused, and thriving
- Development: We know that growth isn’t always linear, so we’ll support you in achieving your personal and professional goals. You’ll have the opportunity to take on big responsibilities that impact our success as a company and challenge you in new and fulfilling ways.
- Career growth: Your growth at Asana centers on ownership, access, and choice. All employees can tap into resources that support their growth and their team’s growth in the way that works best for their unique needs.
Company HQ
Yerba Buena, San Francisco, CA
Leadership
Dan Rogers
(CEO)Prior to joining Asana in 2025, Dan was the CEO of LaunchDarkly, a President at Rubrik, and the CMO at ServiceNow and Symantec.
Aziz Megji
(CFO)Aziz joined Asana in 2024 as the Head of Strategic Finance & IR, moving into the role of CFO in 2026. Previously, they worked at RingCentral as an SVP of Finance, at NVIDIA as a Senior Director of Corporate Development and at Hewlett Packard Enterprise as a VP of Corporate Development.
Arnab Bose
(CPO)Prior to joining Asana in 2025, Arnab spent 6 years at Okta, joining as an SVP of Product Management before moving into the role of CPO. They were also an Advisor at Codified and a VP of Product Management at Quip.
Prachi Gore
(CMO)Prior to joining Asana in 2025, Prachi spent nearly 6 years at Checkr as a VP then Senior VP of Marketing. They also spent nearly 4 years at Smart Recruiters as a VP of Demand Generation then Marketing.
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