Legal Trust & Risk Lead, Whatnot
$95-155k
+ Equity
More information about location
Live stream platform & marketplace
Be an early applicant
Live stream platform & marketplace
1001+ employees
Be an early applicant
$95-155k
+ Equity
More information about location
1001+ employees
Company mission
To enable anyone to turn their passion into a business and bring people together through commerce.
Role
Who you are
- 4+ years of experience in Trust & Safety, Risk Operations, Legal Operations, or Compliance
- Strong judgment and ability to distinguish between operational, policy, and legal issues
- Exceptional communication and interpersonal skills; comfortable interfacing with attorneys and cross-functional teams
- Proven ability to manage intake queues, triage workflows, and optimize operational efficiency
- Highly organized, analytical, and proactive—comfortable working in fast-paced, high-volume environments
- Not required to be an attorney, but experience working with or supporting legal teams is a plus
- A builder’s mindset: eager to create scalable processes and improve cross-functional collaboration
- We believe that our work is better and our company culture is improved when we encourage, support, and respect the different skills and experiences represented within our workforce
What the job involves
- As the Legal Trust & Risk Lead, you’ll serve as the liaison between the Legal department and the Trust & Risk team
- You’ll help triage, evaluate, and route inquiries efficiently - ensuring that true legal issues are surfaced quickly while operational or policy-related questions are resolved directly within Trust & Risk
- You’ll develop frameworks, templates, and decision trees that enable Trust & Risk agents to self-serve on common issues, while maintaining close partnership with Legal to ensure accuracy and compliance
- By reducing unnecessary escalations, you’ll safeguard attorneys’ time, streamline workflows, and improve collaboration between the Legal and Trust & Risk organizations
- Serve as the primary point of intake for Trust & Risk tickets directed to Legal
- Review, assess, and triage inquiries to determine when true legal input is needed
- Resolve or redirect non-legal matters using established playbooks, policy guidance, and sound judgment
- Identify patterns in escalations to improve upstream guidance and documentation
- Build and maintain intake and routing frameworks, including templates, macros, and escalation criteria
- Partner with Legal, Trust & Risk, Policy, and Product teams to clarify ownership and streamline processes
- Track and report metrics on volume, turnaround time, and issue types to continuously refine the model
- Serve as a bridge between Legal and operational teams, ensuring consistent communication and alignment
Our take
Live shopping is changing the way people engage with eCommerce and Whatnot is one of the key platforms driving this shift. The company operates across the US, UK, and Europe, where millions of people connect each day to buy, sell, and build communities around shared interests.
Founded in 2019, Whatnot allows real-time auctions where buyers can watch sellers showcase products and share their expertise, creating a more interactive and personal shopper experience. Sellers include individual creators and small businesses who use live shows to reach audiences and grow their online presence.
As of 2025, the company reports over $6B in sales, with sellers earning significantly more on average than other major marketplaces. And with a range of investor support, Whatnot is committed to developing new ways to make online shopping more social and community-driven.
Steph
Company Specialist at Welcome to the Jungle
Meet the team
Jon Malkemus, VP Product Design
Insights
54% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Oct 2025
$225m
SERIES F
Jan 2025
$265m
SERIES E
Total funding: $974.2m
Company benefits
- Wellness: Health, dental, vision, and life insurance plans. We also cover some of the cost for your dependents as well.
- Compensation: Generous compensation, including a competitive base salary and equity. Whatnot offers monthly reimbursement for internet and phone costs, along with a one-time home office set-up allowance. Whatnot offers a pension plan and matches employee contributions of up to 4% of the employee’s base salary.
- Recharge: Whatnot gives you the freedom to take time off as you see fit. And, we take company-wide Winter and Summer breaks so we can recharge. Whatnot provides a monthly allowance for wellness expenses. We know that to take care of our customers, we have to take care of ourselves. Supplemental health and life insurance coverage comes standard at Whatnot. 16 weeks of paid parental leave, and an additional one-month gradual return-to-work period.* Plus an additional childcare allowance, and a lifetime allowance for family planning, including adoption and fertility expenses. *The leave allowances provided by Whatnot may be dictated / informed by your country’s legal requirements,
- Flexibility: As a remote co-located team, we’re inspired by innovation and anchored in our values. With hubs in the US, UK, Germany, Ireland, and Poland, we’re building the future of online marketplaces –together.
Company values
- Always listen to customers
- Move uncomfortably fast
- Prioritize impact ruthlessly
- Own everything and nothing
- Set crazy goals
- Provide extreme transparency
- Optimize for the upside
- Team over ego
- Figure it out
- Deeply understand why
- Have fun & be kind
Company HQ
Venice, Los Angeles, CA
Articles
Leadership
Grant LaFontaine
(Co-Founder & CEO)Former Product Marketing Manager at Google, Project Manager at Facebook. Also co-founded Kit.
Logan Head
(Co-Founder & CTO)Experience in Engineering, including at Maker's Row, Factr, and Flight Club. Former Senior Product Manager at GOAT.
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