Senior Sales Operations Analyst, Iterable

• Strong written and verbal communication skills
• Demonstrable experience with Excel, Salesforce, and/or other Sales tools
• Solid attention to detail and time management skills
• Analytical thinker who can derive insights from data to improve process and training
• A self-starter attitude who naturally sees problems

Desirable

• As a member of Iterable’s Operations team, you will play a key role in developing strategy, process, and reporting for our growing Sales department
• Your ultimate goal is to drive cross-functional strategic insights and detailed analytics into the sales process, so we can scale our business through data-driven decisions
• We have 4 main objectives: (1) provide our internal teams with process and reporting that allows them to spend minimal time with data entry and maximum time with prospects and customers; (2) provide executives with key analytics that enable them to scale the business through data-driven decisions; (3) provide our prospects and customers with the best service and experience possible; and, (4) put efficient processes in place that will scale with our growth
• Work cross-functionally with Marketing, Sales, Finance, and Customer Success teams to report business KPIs, identify key insights, and suggest areas of improvement
• Identify new processes and tools to increase automation, improve efficiency, and reduce manual overhead
• Partner with Sales management to increase the understanding of our business, improve decision-making, and increase sales productivity
• Create and maintain KPI dashboards for business partners
• Perform ad-hoc analysis and come up with your own projects to support ongoing strategic and tactical business initiatives
• Administration of Salesforce (create and maintain reports/dashboards, page layouts, territory module, record transfers/uploads, new user creation, etc)
• Become an authority in our Sales tool stack and ensure team is using best practices