Customer Success Manager, Yotpo

• You are an ecommerce marketing expert at an Email or SMS Marketing company, who wants to bring your knowledge and skills to Yotpo’s customers
• Ambitious: You are motivated by the company’s growth and success, which is intrinsically your growth and success
• Take ownership: You don’t stop until your customers are engaged and successful
• Stamina: You have a fervor for embracing change and evolving with the organization
• Collaborator: You are curious about your business partners’ work and leverage them for the outcomes you need, too
• Winning mindset: You’re tenacious and will find a way, because you want to be the best
• If you don’t meet 100% of the qualifications outlined above, that’s okay! We believe in hiring people, not just skills

• In this role, you’ll be instrumental in fostering strong client relationships, understanding their needs, and ensuring their success with Yotpo products
• Your ability to navigate various organizational levels, coupled with your commercial acumen and strategic mindset, will be instrumental in driving customer growth and satisfaction
• Showcase your deep understanding of retail, ecommerce, the Shopify ecosystem, and D2C while consulting with marketing and operational leaders to help them optimize for acquisition, retention, and LTV
• Serve as a trusted advisor to clients, leveraging your e-commerce expertise to consult on their business challenges and objectives
• Responsible for driving the customer to a high value threshold during and after onboarding and getting the merchant bought in on a path to value
• Understand customer pain points and position thoughtful and tailored solutions that lead to meaningful value realization and expansion opportunities
• Leverage performance metrics and analytics: drive feature adoption, optimize programs, and understand & achieve client goals
• Ensure all customers are achieving value and according to project plans and timeline
• Strategic problem solver who can identify opportunities to streamline the value realization process and build new playbooks to help our customers achieve their goals
• Proactively identifies potential challenges and recommends viable solutions to internal challenges or roadblocks
• Be the voice of your customers by advocating internally for solutions to boost long-term customer value
• Conduct regular business reviews and workshops that will empower clients to maximize the full potential of our platform
• Build and nurture strong relationships with key stakeholders including decision-makers / executive buyers
• Collaborate closely with internal teams, including sales, product, and marketing to inform product development and strategic decisions
• Quarterback internal initiatives that directly impact the success of our business and our business partners
• Demonstrate your knowledge and expertise within different e-commerce verticals and tailor your approach based on the unique challenges and opportunities within each vertical
• Be a force in the ecosystem as a highly visible Yotpo ambassador, partnering not only with clients, but agencies, technology partners, and leading ecommerce platforms
• Help customers migrate their email service provider (ESP) to Yotpo’s email product

• Private healthcare, dental and optical included
• Pension contribution
• Voluntary death in service policy
• Cycle to work scheme
• Generous PTO, volunteer days, holidays and flex days
• Individualized career development, rewards and recognition
• Wellness and philanthropic programming and events
• Hybrid work model

Total funding: $451.5m

The retail sector is continuing its decisive pivot towards eCommerce, creating a vast and growing market for innovative eCommerce tools and software. Yotpo is a SaaS-based eCommerce marketing startup offering integrated data-driven loyalty, SMS marketing, and review solutions, amongst others, on a single platform.