Senior Manager of Landscape Strategy & Operations, ServiceTitan
$168.2-224.9k
Office located in Glendale, CA
All-in-one operating platform for trades
Be an early applicant
All-in-one operating platform for trades
1001+ employees
Be an early applicant
$168.2-224.9k
Office located in Glendale, CA
1001+ employees
Company mission
To be the world's most impactful vertical SaaS company.
Role
Who you are
- 5+ years of work experience in a combination of high growth tech companies and/or management consulting
- Functional experience in operations/business operations, strategy and/or growth within the SaaS space is preferred
- Experience conducting quantitative and qualitative analyses (e.g. customer research, data analysis, customer segmentation strategies, competitive assessments, etc.)
- Ability to effectively manage multiple businesses across a variety of platforms and data sets
- Ownership over measuring weekly, monthly, and quarterly performance and forecasting to understand customer satisfaction, engagement, challenges, and opportunities
- Ability to distill complex issues into concrete action plans; manage execution; and drive results
- Energized by ambiguity and dynamic working environments that provide a diverse experience and opportunity to tackle different problems
- Knows how to balance getting the details right while still moving fast
- Demonstrated excellence in cross-functional communication, with the ability to simplify and explain complex problems to stakeholders of all levels
What the job involves
- The Senior Manager - Landscape Strategy & Operations is an integral role on the GTM Strategy & Operations team contributing to ServiceTitan’s expansion in our Landscape Market
- S/he will work daily alongside senior stakeholders including ServiceTitan’s GM of Landscape, driving highly visible and critical strategic initiatives across the customer lifecycle
- The individual has a well-rounded background - including analytic rigor, project management, and a mix of strategic and operational work
- S/he will be able to quickly jump in and take day-to-day ownership of key strategic initiatives and their outcomes
- Ideate and lead deep dives / analysis (in collaboration with cross functional partners) into highest priority strategic topics (e.g. top accounts outreach, pricing model, onboarding simplification)
- Own high impact initiatives and drive from opportunity identification/strategic incubation to ongoing execution and iteration
- Drive day-to-day operations, program management and strategic pivots for your initiatives
- Partner cross-functionally with Product, Demand Generation, Sales, Post-Sales, and Finance as a steward of the programs you own and their full-lifecycle outcomes
- Support development of priorities, resource planning, goal setting for the Landscape markets (Annual/3 year planning)
- Present insights, status updates and recommendations to senior leaders and cross-functional stakeholders to drive decision making
Our take
In the US, there's been a booming demand for home-service businesses, yet historically many of these trades were running with outdated software systems. That's where ServiceTitan comes in. Founded by friends who grew up around the trades, the company saw a clear gap and set out to give contractors the modern platform they desperately needed.
ServiceTitan's platform is designed specifically for the trades and brings together everything a contractor might need, in one handy system. By focusing on what trade-business owners actually need, it helps turn chaos into structure, giving visibility into operations, so owners can ultimately run their business better.
Now, ServiceTitan serves more than 11,800 trade customers and reported more than $10,000 in annualized billings and processes a huge volume of jobs on its platform. With a market that's still under-served by technology and a platform built to scale, the company is ready to grow even further.
Steph
Company Specialist at Welcome to the Jungle
Insights
18% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Nov 2022
$365m
SERIES H
Jul 2021
$200m
SERIES G
Total funding: $1.5bn
Company benefits
- Flexible time off
- Fully paid individual medical, dental, and vision coverage
- Access to on-demand services like Ginger, Headspace, One Medical, Galileo, Aaptiv, and more
- Tax free savings via HSA, FSA, and Dependent Care FSA
- 401(k) match
- Personal development programs
- Medical plan with up to $20,000 in fertility coverage
- Up to 30 weeks of paid leave for birthing parents and up to 16 for non-birthing parents
- Adoption support including reimbursement of up to $20,000
- Bereavement leave for loss of a pregnancy or loved one
- Access to programs for new parents including Maven Maternity, Ready, Set, Food! Wellthy, SNOO Smart Sleeper, and more
Company HQ
Downtown, Glendale, CA
Leadership
Ara Mahdessian
(Co-Founder & CEO)They studied Management and Computer Science at Stanford University, before co-founding ServiceTitan with Vahe in January 2013. They have served since then as CEO.
Vahe Kuzoyan
(Co-Founder & President)Having studied Computer Science at the University of Southern California, they co-founded ServiceTitan in January 2013, serving as the president since.
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