Senior Technical Success Manager, Ushur

• 8–10 years of combined Customer Success, Solution Engineering, or Technical Delivery Management experience in SaaS companies (must have)
• 5+ years managing complex enterprise relationships with 7–8 figure annual contracts (must have)
• Strong background in technical implementation, workflow automation, or AI-powered SaaS solutions
• Proven ability to work directly with VP and C-level executives across both business and IT
• Expertise in managing cross-functional internal resources and orchestrating seamless execution across multiple projects
• Exceptional strategic thinking combined with hands-on technical problem-solving
• Comfortable navigating ambiguity and operating effectively in a fast-paced, high-growth environment
• Passion for AI-first technologies and curiosity to explore emerging capabilities
• Excellent communication, executive facilitation, and stakeholder management skills
• Ability to travel up to 25–40% for strategic engagements

Desirable

• The Technical Success Manager (TSM) role at Ushur combines deep technical acumen with strategic customer partnership
• As Ushur continues to lead as an AI-native company, TSMs are the bridge between product expertise and customer success strategy, driving adoption, expansion, and advocacy for our most strategic customers
• Unlike traditional CSMs, TSMs function as trusted technical advisors while also being relationship owners—operating at the intersection of solution engineering, delivery management, and customer success
• This is Ushur’s version of a GTM Engineer, designed to meet the needs of enterprises navigating a world where AI is rapidly reshaping SaaS
• You’ll work closely with enterprise customers to map business processes to Ushur’s AI-powered capabilities, manage complex solution implementations, and ensure that customers derive maximum value from their investment
• Act as the primary post-sales point of contact for assigned enterprise accounts
• Build and maintain executive-level relationships with customer sponsors, champions, and technical stakeholders
• Drive value realization and ensure positive business outcomes for customers, directly influencing retention and expansion
• Partner with Account Executives, Solution Engineers, and Product teams to create a seamless, unified customer journey
• Map customer processes, data flows, and architectures to Ushur’s capabilities and platform data model
• Lead POCs, pilots, and solution delivery for strategic customers
• Act as the voice of technical authority during onboarding and expansion phases, collaborating closely with Product, Engineering, and Professional Services
• Provide hands-on guidance to customers on AI-powered workflows, automation design, and advanced configurations
• Translate customer requirements into scalable technical solutions and ensure alignment with enterprise architecture
• Monitor key success metrics and proactively recommend strategies to maximize ROI
• Drive adoption of new AI-powered product features and coach customer teams on best practices
• Partner with customers to co-create roadmaps that unlock incremental value, revenue growth, and expansion opportunities
• Act as the customer advocate internally, channeling feedback into Product, Engineering, and Executive teams to influence roadmap priorities
• Enable customer teams to self-serve through training, documentation, and workshops
• Lead executive business reviews, technical workshops, and innovation sessions showcasing Ushur’s AI-native capabilities
• Identify opportunities for customers to act as Ushur advocates via case studies, testimonials, or speaking engagements