Senior Planning Partner, Airbnb
Content
CA$102-128k
Community marketplace for holiday accomodation
Be an early applicant
Community marketplace for holiday accomodation
1001+ employees
Be an early applicant
CA$102-128k
1001+ employees
Company mission
To create a world where anyone can belong anywhere.
Role
Who you are
- 8+ years of experience in strategic planning, program management, or business operations roles with a proven track record of success
- Proven experience leading cross-functional planning or portfolio management processes with executive visibility
- Exceptional communication skills, verbal, written and presentation, to all levels of an organization
- Strong problem-solving and analytical skills, understanding of system implementation, and change management
- Proficiency in virtual collaboration and project management tools like Asana, Jira, and Airtable
- Strategic thinking and organizational skills, with the ability to work collaboratively and cross-functionally across teams
- Hands-on, working knowledge of software product development life-cycle and methodologies. Specific experience with Agile is desired
- Proven ability to de-escalate issues and resolve conflicts in a professional and empathetic manner
- Ability to manage multiple launches and competing priorities simultaneously, ensuring deliverables are met on time and within scope
- Comfortable with shifting priorities and able to deliver solutions in a dynamic, ambiguous, and fast-paced work environment
- Experience planning or coordinating content, knowledge management, or product launches
What the job involves
- You will become a key member of the Global Operations Community Support Planning team, responsible for driving the end-to-end roadmap planning process for Community Support at Airbnb. Our team ensures that initiatives and programs are prioritized to align with our overarching strategy and our commitment to delivering an exceptional customer experience. We are a global team with expertise in strategic planning, stakeholder management, cross-functional collaboration, and organizational effectiveness
- As a Senior Planning Partner, Content, you will play a critical role in ensuring the success and satisfaction of our customers through strong relationship management and strategic collaboration. You will be assigned to one or more product spaces and serve as the primary point of contact for the Content Managers, writers, and strategists in those spaces, owning the end-to-end planning and coordination of every launch that impacts Community Support content. You will ensure clear communication, alignment of objectives, and on-time, high-quality delivery of content at launch. You will proactively identify opportunities to add value while addressing potential challenges, always striving to deliver measurable impact for our customers and the business
- Your ability to build trusted relationships with content, product, engineering, marketing, and legal partners, coupled with your strategic mindset and disciplined approach to execution, will help launches go smoothly and contribute to the success of both our customers and the organization
- Engage proactively with cross-functional partners and stakeholders by maintaining regular check-ins, communication of planning timelines and upcoming milestones, and feedback sessions to develop trust and ensure alignment with their goals and objectives
- Identify all responsible individuals for each launch in advance, including the writer and strategist of the impacted content, Marketing, Legal, and technical SME approvers, Localization partners, and cross-functional partners such as taxonomy, training, resource center, Biztech, and other project managers with related work
- Build and communicate the content schedule to all content requestors and approvers, gathering approver blockout dates and building in time for content audits, authoring, technical accuracy review, Marketing review, Legal review, localization, and a buffer for outliers
- Schedule and lead the series of meetings for each launch: the launch info-gathering walk-through with product, engineering, and readiness; content audit sessions; a Marketing pre-flight meeting; a recurring weekly launch status meeting with the content team and technical SMEs; and a launch-day “Mission Control” meeting and Slack channel
- Partner with strategists in content audits to identify all impacted content, prioritize impacts (P1 Day One, P2 fast-follows, P3 everything else), ensure tickets are filed for every impacted article, and flag UI-linked content and localization requirements
- Prepare and send weekly status communications to Content Managers and content DRIs, including the list of impacted articles and P1/P2/P3 status, so that risks (audit timing, approvals behind schedule, launch date changes) are visible early
- Anticipate risks and issues and develop mitigation strategies proactively (go beyond status reporting and drive issues to resolution), and maintain a process to capture and flag tardy content requests as “at risk”
- Send regular reminders to DRIs with launch responsibilities and, when approvers are not responsive async, schedule live approval meetings with Marketing, Engineering, Legal, and others
- Prepare cross-functional communications for partner teams impacted by our work, such as localization, Biztech, Knowledge Management, and Training
- Coordinate the real-time “go live” on launch day once it has been issued by Readiness, so the content team knows it is safe to publish
- Attend launch meetings, real-time coordination sessions, and contact center sessions organized by others to be the voice of the content team, share status, answer questions, and keep the content team informed of emerging issues
- Shield writers from logistical questions and track down missing information, approvals, and blockers so writers can stay focused on content
- Prepare a launch deck for leadership covering what was published and how it performed, and keep a record of published content for reporting, wins, and learnings
- Track status and communicate on escalations after launch
- Drive iterative improvements and simplification of content planning processes, and implement feedback mechanisms that close the loop with partners and stakeholders
Our take
When Airbnb was originally founded, the product helped customers book air mattresses on people's apartment floors. Since then, Airbnb has had over a billion customers hosted through its platform. With more than 4 million registered hosts worldwide, it has grown into a major player in the hospitality sector.
Airbnb has been successful in disrupting the traditional holiday lettings sector. Before it existed accommodation was limited to hotels and bed and breakfasts, but Airbnb has mainstreamed the idea of renting out spare rooms or even entire homes. It has created a new sector of hosts purchasing properties to rent out on the platform and provides a level of flexibility and a range of offerings not previously possible for travelers.
Perhaps a victim of its own success, by 2022 supply of Airbnb-listed properties began to outstrip demand in some markets, as hosts overestimated the appetite for domestic travel. However, the company is still posting strong financials and has unveiled new tools to support its hosts in a tougher rental market. With a healthy bottom line and a huge user base, Airbnb is very likely to overcome the current market turbulence and continue its growth.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
25% employee growth in 12 months
Company
Funding (last 2 of 10 rounds)
Apr 2020
$500m
GROWTH EQUITY VC
Mar 2017
$447.8m
SERIES F
Total funding: $3.8bn
Company benefits
- Paid volunteer time
- Health food and snacks
- Generous parental and family leave
- Learning and development
- Annual travel and experiences credit
Company HQ
Showplace Square, San Francisco, CA
Leadership
Brian Chesky
(Co-Founder & CEO)Previously an Industrial Designer, studying at Rhode Island School of Design.
Nathan Blecharczyk
(Co-Founder & CSO)Studied Computer Science at Harvard, and had around 4 years of professional Software Engineering experience before founding Airbnb, including interning at Microsoft.
Joe Gebbia
(Co-Founder)Also studied Industrial Design at Rhode Island, and previously founded various design-related startups
Share this job
View 95 more jobs at Airbnb