Customer Onboarding Manager, Tipalti

• The ideal candidate is self-motivated, proactive in understanding customer needs, and experienced in moving customers through the implementation of Tipalti’s SaaS products
• Bachelor's degree in a relevant field or equivalent practical experience
• Some experience of implementation, project management, consulting, or customer success experience with SaaS applications
• Excellent project management, communication, and problem-solving skills
• Ability to work in a fast-paced, deadline-driven start-up environment
• Passionate about customer service and proactively identifying solutions
• Master and Follow the Process – Adhere to the playbook and uphold project discipline
• Own the Outcome – Take initiative, be resourceful, and go beyond the KPIs
• Be a Dependable Partner – Show up fully, be present, and support your colleagues
• Foster a Culture of Learning & Curiosity – Challenge the status quo and openly share knowledge

Desirable

• As a Customer Onboarding Manager, you will be leading implementation projects with customers of Tipalti’s rapidly growing SaaS based Accounts Payable automation solution and global payments solution
• Leading the implementation of Tipalti's rapidly growing, cloud-based accounts payable automation solution, ensuring a seamless experience for our customers
• Delivering exceptional service, becoming a trusted advisor and advocate for each customer throughout their journey with Tipalti
• Guiding customers through the technical integration process, providing expert problem-solving assistance
• Overseeing project timelines, tasks, and development efforts, keeping customers on track and exceeding expectations
• Contributing to the internal knowledge base, capturing lessons learned and empowering colleagues