Customer Support Specialist, Fuse Energy
+ Biannual bonus scheme
5+ days a week in office
Renewable energy supplier
Open for applications
Renewable energy supplier
21-100 employees
Open for applications
+ Biannual bonus scheme
5+ days a week in office
21-100 employees
Company mission
To make cheap renewable energy accessible for everyone.
Role
Who you are
- Bachelor’s degree required
- Exceptional verbal and written communication skills
- Ability to work both independently and collaboratively in a team environment
- Excellent communication skills and a genuine passion for helping customers
- Strong problem-solving skills and the ability to manage challenging situations with patience
- Interest in the energy industry and a desire to help customers make informed decisions
- Previous experience in customer service, ideally within the energy or utilities sector, is a plus, but not necessary
- Ability to work in-office
What the job involves
- Fuse is seeking a dedicated and proactive Customer Support Specialist for our customers
- In this role, you’ll play a crucial part in maintaining our high standards of service, working directly with customers to address inquiries, manage account issues, and ensure a smooth experience from onboarding through ongoing support
- This role provides hands-on experience in the renewable energy sector, giving you the chance to grow within the company as we scale and expand
- Deliver excellent after-sales support through chat channel and emails
- Assist customers with billing, tariff, and usage inquiries, explaining our straightforward, no-hidden-costs approach
- Resolve service-related issues quickly and professionally
- Offer advice to customers on how to maximise their energy savings
- Work collaboratively with internal teams to continuously improve the customer experience
Salary benchmarks
Our take
Traditional energy companies often prioritise profit over sustainability, leading to high prices and reliance on fossil fuels. Fuse Energy aims to disrupt the energy market by offering lower prices and cleaner energy options.
It does this by building solar farms that ensure access to cheap, renewable energy. Its data science team forecasts energy demand and buys additional power from gas and electricity markets, providing a mix of renewable and traditional sources.
Fuse has achieved break-even in the UK and boasts impressive user growth, with plans to expand into the US market on the horizon. Ultimately, Fuse aims to become a major player in the sustainable energy transition, offering affordable and renewable energy while achieving financial success.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
Company
Funding (2 rounds)
Sep 2024
$12m
EARLY VC
Sep 2022
$30m
EARLY VC
Total funding: $42m
Company benefits
- Biannual bonus scheme
- Fully expensed tech to match your needs
- Stock options sign-on bonus
- Paid annual leave
- Deliveroo breakfast and dinner for office based employees
Company HQ
Westminster, London, UK
Articles
Leadership
Alan Chang
(CEO)Previously worked at Revolut for over 7 years in various roles, including SVP of Revenue and Operations, and CRO.
Charles O.
(COO)Previously an Investor at Mosaic. They also worked at Revolut in Special Projects.
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