Customer Service Representative, Bally's Interactive
2-3 days a week in office (Duncan Street, Toronto)
Digital arm of entertainment provider, Bally's Corporation
Posted today
Digital arm of entertainment provider, Bally's Corporation
1001+ employees
Posted today
2-3 days a week in office (Duncan Street, Toronto)
1001+ employees
Company mission
To power Bally's Corporation's omnichannel efforts with an unmatched ecosystem of products across the sports betting, iGaming, free-to-play, and daily fantasy spectrum.
Role
Who you are
- A successful representative will be efficient, detail-oriented, polite, knowledgeable, and able to adapt quickly to an ever-changing industry
- Please note that this position has access to customers details – therefore requires employees to be able to obtain and maintain licensing in all jurisdictions Bally’s operates in
- Have passion for creating amazing customer experiences
- Understand how to balance quality vs. quantity
- Have growth/learning mindset to help manage change
- Demonstrate excellent thinking and problem-solving skills
- Able to sit for extended periods
- Able to work on a computer with repetitive hand and wrist movement
- Have exceptional attention to details
- Demonstrate fluency in both English and Spanish (preferred)
- High School Diploma or equivalent
- Exceptional Customer Service Skills
- 1+ Years of Customer Service Experience (Contact Center or Retail)
- Troubleshooting technical skills a plus
- Great communication skills, both verbal and written
- Proficiency with computers, especially our CRM and tools
- Proficiency with computer systems
- Including basic troubleshooting
- Multiple platforms/operating systems
- Knowledge of any of the following a plus:
- ICasino and Online Sports Betting
What the job involves
- We are looking for a professional Call Center Representative to provide our customers with the best possible service
- This Representative will answer questions, handle complaints, troubleshoot problems about our products and services, and handle a high volume of inbound or outbound calls, chats, and emails
- The ideal candidate will seek to provide a positive experience for every customer that fully resolves their inquiry
- They will empathize, listen, and understand the real reason for the contact and take their time to ask all clarifying questions to get a full 360-degree view of the contact
- Understanding and addressing their needs, complaints, or other issues with products or services
- Responding efficiently and accurately to contacts, explaining all possible solutions courteously and professionally
- Engaging in active listening with callers, confirming or clarifying information, and diffusing angry clients
- Utilizing software, databases, scripts, and tools appropriately
- Understand and strive to comply or exceed call center metrics while providing excellent customer service
- Being a part of and actively participating in all training, coaching and any other learning opportunities to expand knowledge of the company, products, and position
- Adhering to all company policies and procedures
Our take
Bally’s Interactive is the digital arm of one of the world’s leading entertainment providers, Bally's Corporation, with tens of millions of players across the globe and an ecosystem of products across sports betting, iGaming, free-to-play, and daily fantasy sports spectrum.
Its brands and sites include market movers and shakers like Sportcaller, Monkey Knife Fight, Vera&John, Virgin Casino, Jackpotjoy and many more. Beyond iGaming and sports, Bally’s also operates a chain of properties in live entertainment, bars, restaurants, conference space, shops, hotels, pools and nightclubs across the United States.
In 2024, Standard General acquired Bally's for $4.6 billion. In the same year, the company sold its Asian business arm after facing struggles in Japan after the devaluation of the yen. Moving forward, Bally's Interactive will continue to focus its efforts on North America and Europe.
Freddie
Company Specialist at Welcome to the Jungle
Insights
99% employee growth in 12 months
Company
Company benefits
- Up to 10% annual bonus
- Career pathways and development opportunities
- Private healthcare scheme
- Enhanced Maternity/Paternity/Adoption leave pay
- Cycle to Work scheme
- Wellhub
- Life Assurance (3 x salary)
- Contributory Pension Plans
- Bally’s Perks - employee discounts portal
Company HQ
Pool Dam, Newcastle-under-Lyme
Articles
Leadership
Robeson Reeves
(CEO)Progressed from Quantitative Analyst & Games Statistician of Gamesys to COO in 10 years. Became President of Bally's Interactive when Gamesys was acquired by Bally's Corporation.
Salary benchmarks
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Diversity, Equity & Inclusion at Bally's Interactive
- To continue to raise the bar on Diversity and Inclusion at Bally's Interactive, we have created an umbrella brand for this body of work, B+I, which stands for Bally's and Inclusion, but the ‘I’ also represents each of us as individuals, embracing, celebrating, supporting, listening, and learning from each other, as one beautiful, diverse Bally's team!
- We have four active and vibrant employee networks. Pride represents the LGBTQ+ community; our Parents Network is a space for working mums and dads; the Global League of Women (GLOW) promotes gender equality; and BAME is the voice for Black, Asian and minority ethnic employees. These networks give our colleagues a channel to provide input into policy making, as well as supporting information exchange, education, and community events. They also provide a platform for mentoring and a safe place for discussion to take place
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