Senior Product Owner, Lloyds
£76-106.4k
2+ days a week in office
Retail and commercial bank
Be an early applicant
Retail and commercial bank
1001+ employees
Be an early applicant
£76-106.4k
2+ days a week in office
1001+ employees
Company mission
To support families and businesses, helping them to take the next step, whatever that may be.
Role
Who you are
- You bring deep expertise as a product owner, leading the evolution of martech or communications ecosystems. and ensuring seamless collaboration and automation across teams
- AgenticAI – We’re on a mission to step change how we run our content supply chain and you’ll have demonstratable experience in implementing AgenticAI to optimise and automate supply chains
- GenerativeAI – You have demonstrable experience of being a product owner, leading multiple software development teams implementing GenerativeAI in content supply chains/martech systems or similar
- Agile delivery and product ownership – You have demonstrable years experience of being a senior product owner/leader, leading multiple software development teams, managing and coaching your teams and being accountable for owning & managing the teams backlog and delivering products with an iterative, agile approach
- Content supply chain leadership – Experienced in building and configuring supply chains at large and complex organisations
- Data & Experimentation – Proven track record of using data-driven experimentation to improve your products and system usability
- Cross-Functional Collaboration – Strong in fostering partnerships between designers, engineers, product owners and senior business leaders to enhance your products
- Governance & Compliance – Expertise in setting governance models, ensuring alignment with accessibility standards, security policies, and operational best practices
- End-User Training & Adoption – Passionate about educating teams, driving adoption, and ensuring optimal use of design tooling across teams
- So, if you are excited by the thought of becoming part of our team, get in touch
What the job involves
- An exciting opportunity has arisen to join the team as a senior Product Owner right at the pivotal time during our Platform transformation
- Our mission is to lead and develop the personalisation strategy driving forward the transformation to provide self-serving capabilities, tech, and infrastructure for how we can engage with customers
- Personalised Experiences and Communications (PEC) platform sits within the Consumer Relationships BU and plays a substantial role in supporting the achievement of the Group Personalisation strategy to be more relevant for customers
- The Experience Systems Lab (in PEC) is looking for a Senior Product Owner to lead the Content Planning and Measurement product that forms part of the content supply chain that brings to life our personalised customer communications for the group
- Supporting development of Team OKRs and provides product performance and benefits realisation data
- Defining user-stories at Team level to meet customer needs
- Working with Customer Journey Manager to analyse user stories for customer journey improvement
- Providing input into overall Product vision and Product roadmap
- Prioritising, refining and managing Team Product backlog
- Accountable for Product change governance (e.g., CMIA / SPFIA) and business Readiness activities (e.g., training and comms, testing and readiness for implementation) for their respective features, journeys or technology components. Note: POs are accountable but activities to be delivered by the whole ‘team’
- Investigating incidents and developing contingency plan accountabilities
- Implementing development frameworks for your area and coaching and mentoring others in the organisation
- Working with Integrators when change is particularly large
Application process
- End Date: October 28, 2025
Our take
Lloyds Bank, part of Lloyds Banking Group, began operations back in 1765 and is nowadays one of the UK’s leading retail and commercial banks. As with many leading banks, the company has dealt with its share of controversy – including for its handling of PPI complaints in 2015, and the 2009 European Commission ruling that forced it to part ways with TSB – but it has nonetheless stood the test of time and worked to build back its public reputation in the wake of these setbacks.
Of the company’s 26 million customers, over 18 million of them are online, making it the largest UK digital bank. As part of its ongoing digital transformation, the company is seeking to put the cloud at the front of its services and systems, and has cited intentions to invest heavily in overhauling its current technology infrastructure. All this seeks to serve the modern banking customer, and to compete with the fast-increasing number of alternative banking options appearing on the market.
Recently, Lloyds Bank has shown great interest in facilitating innovation in the industry, joining as a partner on FinTech Action Labs (a FinTech accelerator programme) to bring its industry expertise to early-stage FinTechs. As well as investment in digital transformation and AI, the company is enhancing its wealth product and corporate banking offerings, as well as expanding its partnerships with digital banking companies.
Steph
Company Specialist at Welcome to the Jungle
Insights
-1% employee growth in 12 months
Company
Company benefits
- Flex cash: This is 4% of your basic salary and can be used to spend on the benefits of your choice, or you can choose to take it as a cash top up in your monthly salary.
- A generous holiday allowance: You’ll be eligible for a minimum of 22 days holiday (excluding bank holidays), rising to 30 days based on length of service and grade.
- A flexible way of working: Whether you want flexibility over your location or when you log on, together we can create an approach that works for you and for the business.
- Family leave: Up to 63 weeks of maternity or adoption leave. Statutory maternity or adoption pay is available for 39 weeks, and 20 weeks will be enhanced to the equivalent of full pay. Partners can have six weeks of fully paid paternity leave.
- Health insurance: Our company funded Private Medical Benefit provides all colleagues with access to good quality medical care, including accommodation, nursing care and specialist advice.
- Colleague Offers: Get discounts on everything from electrical items to cinema tickets and weekly food shopping. You can share this benefit with up to ten family members or friends.
- Financial products: Take advantage of our great financial products, some at a discounted rate, including current accounts, home and car insurance and loans.
- Share plans: Participate in Sharematch and receive matching shares of up to £45 a month from the company, and you can choose to participate in Sharesave, our combined savings and share option plan.
- Pension: We offer a generous pension plan, with all joiners being automatically enrolled in our 'Your Tomorrow' scheme. You can decide how much you save and get a say in where your contributions are invested.
Company HQ
City of London, London, UK
Leadership
Charlie Nunn
(Group Chief Executive, not founder)Spent nine years at HSBC, including as Group Head of Wealth Management and Digital, and as CEO of Wealth and Personal Banking.
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