Manager of Customer Success, Resolver
CA$115-130k
Risk-intelligence software
Open for applications
Risk-intelligence software
201-500 employees
Open for applications
CA$115-130k
201-500 employees
Company mission
To create a digital world that is safe for everyone.
Role
Who you are
- Between 2-4 years in a sales leadership position (must)
- Bachelor’s Degree (or equivalent)
- Up to 5 Years of sales experience
- Experience with software and/or technology an added bonus
What the job involves
- We are searching for a Manager of Customer Success to join our growing S & I (security and investigations) team
- This role gives you the opportunity to lead a team of customer success managers to promote revenue and retention success
- This is a key role and you will be at the pinnacle of leading the Customer Success team and develop and close sales leads through coaching and setting goals
- You will collaborate with a plethora of internal stakeholders making sure that new business travels through the organization in a swift and effective manner
- Revenue Growth (35%):
- Measure of Success: Motivates to sustain maximum energy. Advise on how to win and help develop improve selling capabilities
- Lead the Customer Success team to qualify, develop and close sales leads through goal setting and coaching
- Collaborate with internal stakeholder teams (Professional Services, Legal,
- Information Security) to ensure deals move to close in a timely manner
- Identify areas of risk within deals/funnel and assist CSMs in overcoming relevant challenges
- Team Building and Development (20%):
- Measures of Success: Motivates team members towards targets through hands-on coaching. Manages performance effectiveness with continuous feedback
- Motivate the team to exceed expectations
- Mentor and coach the team in the achievement of KRs and better work with the
- Customer to set objectives and define the value of acquiring Resolver products
- Work with the team to advance their skills and progress in their careers
- Customer Retention (25%):
- Measure of Success: Work with the Customer Success team to develop best practices around business reviews and customer outreach
- Work with the CSMs and internal stakeholders to manage and resolve escalations
- Develop and implement playbooks around best practices for customer satisfaction
- Strategic Direction (10%):
- Measure of Success: Participate and contribute to the overall back to base strategy within the division, including product direction. positioning, targeting, and marketing efforts
- Collaborate with executives and other stakeholders to establish sales targets and priority markets
- Develop sales and retention motions to drive success within CS
Our take
Resolver, formerly Crisp, is a pre-eminent name in the now-crowded field of social media monitoring services. The company was founded with the objective of identifying internet-based threats to children, and has since evolved into a provider of wider digital marketing services for its clients through the use of sophisticated artificial intelligence tools and a growing team of analysts.
After an acquisition by U.S. risk giant Kroll in 2024, Resolver is looking to synergise its services with its new parent company. Combining AI technology and real-time alerts with Kroll’s risk advisory expertise should significantly expand the value of Kroll’s offerings.
Perhaps the biggest reason for Resolver's former iteration as Crisp's success to date is its roots in online harm-detection. For example, the reputation it has built through operating in environments where analysts simply cannot make mistakes has been crucial to winning the trust of over 1000 brands. Resolver must hope that under new ownership, that reputation will be furnished rather than diluted.
Steph
Company Specialist at Welcome to the Jungle
Insights
8% employee growth in 12 months
Company
Funding (1 round)
Oct 2018
$25m
GROWTH EQUITY VC
Total funding: $25m
Company benefits
- 33 days holiday including Bank Holidays
- Critical Illness
- Life Insurance Cover
- Healthcare Cash Plan
- An attractive pension
- Cycle to Work Scheme and Commuter Loans to help your journey to work
- Employees perks with freebies, discounts, rewards and more
- Free yoga classes twice a week
- Subsidised gym membership
Company HQ
Leeds City Centre, Leeds, UK
Leadership
Adam Hildreth
(Founder)Prior to founding Crisp in 2005, they were Managing Director of Dubit.
Salary benchmarks
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