Account Manager, Blackberry
$108-151.9k
+ Bonus incentive program
Helping organizations defend against cyber threats
Job no longer available
Helping organizations defend against cyber threats
1001+ employees
Job no longer available
$108-151.9k
+ Bonus incentive program
1001+ employees
Company mission
To provide enterprises and governments the intelligent software and services to power the world around us.
Role
Who you are
- 5+ years of B2B experience in account management, customer success, or solution‑oriented sales, ideally within transportation, intermodal, fleet, logistics, or freight technologies
- Proven ability to influence and communicate effectively with both technical and non‑technical stakeholders at all organizational levels
- Strong analytical capabilities with experience leveraging data to drive decisions and uncover performance insights
- Bachelor’s degree in Business, Supply Chain, or a related technical discipline—or equivalent experience
- A relationship‑minded professional who thrives in a collaborative environment, is comfortable with travel, and enjoys solving real‑world customer challenges
What the job involves
- As an Account Manager for BlackBerry Radar, you will build, strengthen, and expand relationships with strategic customers across the intermodal, transportation, and logistics sectors
- This relationship‑driven role focuses on ensuring customers realize maximum value from their Radar investment while identifying opportunities for growth and long‑term partnership
- You will act as a strategic advisor—leveraging your understanding of customer operations, industry challenges, and Radar’s capabilities—to drive adoption, retention, and expansion
- Our team is hands‑on, collaborative, and recognized by customers for doing business differently
- Own the post‑sales relationship for multiple strategic accounts, serving as the primary point of contact and trusted partner
- Conduct regular business reviews to demonstrate value, track KPIs, and surface opportunities for operational improvement
- Ensure account health by monitoring usage trends, proactively addressing issues, and maintaining exceptional customer satisfaction
- Drive product adoption and deepen customer engagement by educating teams on new features, enhancements, and best practices
- Identify and execute expansion opportunities, including upsell and cross‑sell, by understanding customer goals and aligning Radar solutions with their objectives
- Collaborate with internal teams—Customer Success, Product, Engineering, Operations, and Sales—to resolve escalations and deliver product improvements informed by customer insights
- Develop strategic account plans outlining retention strategies, growth pathways, timelines, and risk mitigation measures
- Provide data‑driven insights and recommendations to guide customers in optimizing asset performance and operational efficiency
- Act as a strategic advisor, deeply understanding customer operations and advising on how BlackBerry Radar can deliver greater visibility, efficiency, and value
Application process
- End Date: March 10, 2026
Our take
BlackBerry operates in cybersecurity, critical event management, and IoT. The company is perhaps most recognized for its smartphones, that were once the brand of choice in the US. However, in 2016 – under competitive pressure from Apple and Android – the company pivoted into cybersecurity where it has delivered products for securing the ever more connected and vulnerable digital ecosystem.
Today, BlackBerry’s QNX software – the backbone of its security toolkit – is used as the operating and infotainment system in hundreds of millions of cars, as well as in other IoT devices from washing machines to traffic lights. Its cybersecurity success began with its first release, SecuSUITE, that was given official endorsement by the US National Security Agency and has continued as BlackBerry innovates alongside evolving cyberthreats.
More recently, BlackBerry has announced a series of automotive-focused partnerships with companies such as Elecktobit, Car IQ, TTTech and Marelli, towards accelerating the development of in-vehicle and edge software. The company is also involved in a consortium for 5G innovation led by the University of Waterloo.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 6 rounds)
Jun 2018
$120m
SERIES E
Jun 2016
$100m
SERIES D
Total funding: $322m
Company benefits
- Health, dental and life insurance plans
- Fitness reimbursement scheme
- Employee assistance and counselling services
- Education Reimbursement Program
- Retirement savings programs
- Performance-based bonuses
- Employee stock purchase plan
- Health savings and flexible spending accounts
- Travel insurance
Company HQ
Waterloo, ON
Leadership
John Chen
(CEO & Executive Chairman)Member of the Board of Trustees at the California Institute of Technology. Board Member of the National Committee on U.S.-China Relations.
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