Senior Business Operations Manager, eBay
$101.2-174.1k
Leading online marketplace
Job no longer available
Leading online marketplace
1001+ employees
Job no longer available
$101.2-174.1k
1001+ employees
Company mission
To connect people and build communities to create economic opportunity for all.
Role
Who you are
- The ideal candidate brings strong experience in operations, planning, and communications — thrives in complexity, moves quickly from insight to action, and is energized by putting the customer at the center of everything we do!
- Bachelor’s or Master’s degree in Business, Communications, or a related field
- Proven operational or strategic planning experience preferably within the software industry
- Training and/or experience in agile methodologies, organizational strategy, and operations management
- Strong organizational and analytical skills, with the ability to translate insights into actionable plans quickly
- Executive presence with excellent communication skills, both written and verbal
- Collaborative mindset with the ability to influence and drive alignment across diverse teams
- Comfortable navigating complex decision-making environments with multiple stakeholders
What the job involves
- Global Consumer Insights (GCI) is part of eBay’s Growth Organization. Our role is to ignite growth by bringing the voice of the consumer to the forefront of eBay’s thinking and decision making
- We’re looking for a Senior Business Operations Manager to help shape the operational rhythm and strategic direction of GCI
- Reporting to the Head of Strategic Programs, Operations & Communications, this role is a key integrator — partnering with the VP and leadership team to drive alignment, clarity, and momentum across top priorities
- This is a hands-on, highly collaborative role that blends strategic planning, operational execution, and internal communications
- You’ll lead cross-functional initiatives, optimize team workflows, champion the adoption of AI-powered tools, and help launch programs that deepen customer connection and organizational impact
- Drive operational excellence by designing and leading the strategy and cadence of biweekly operations reviews — fostering transparency, removing roadblocks, and accelerating GCI’s impact on eBay’s most critical priorities
- Lead the development and ongoing management of the GCI Scorecard, enabling leadership to track business impact, employee engagement, and organizational effectiveness through clear, data-driven KPIs
- Curate and execute high-impact leadership offsites that align cross-functional priorities, strengthen team cohesion, and create space for strategic thinking, reflection, and innovation
- Champion project visibility and accountability by leading the adoption and optimization of Monday.com, empowering GCIers to manage progress, priorities, and capacity with clarity
- Guide the seamless integration of Google Workspace tools to enhance collaboration, streamline workflows, and retire legacy systems, improving efficiency and knowledge sharing across GCI
- Partner with the team lead to implement a smart, scalable vendor management strategy that optimizes efficiency, ensures compliance, and delivers strategic value
- Lead the development of engaging, purpose-driven content for GCI All Hands meetings that celebrate wins, clarify strategy, and foster a strong sense of connection and alignment across the organization
- Coordinate GCI’s Freshly Brewed biweekly insights' series — delivering timely, relevant consumer insights to cross-functional teams to drive smarter decisions and deeper collaboration
- Coordinate the strategy and execution of GCI’s internal communications, including the Spotlight newsletter, Slack updates, consumer-related AI tool communications, and other innovative formats that keep the team informed, inspired, and aligned
Our take
Founded in 1995 as an online auction platform primarily catering to collectibles, eBay quickly emerged as a pioneer in connecting buyers and sellers in the digital realm. This early success propelled eBay to become to globally recognized leader it is today.
In the present landscape, eBay competes with industry giants like Amazon within the C2C eCommerce sector. However, eBay distinguishes itself by fostering an environment where businesses can cultivate and promote their brands on the platform, offering a tailored, community-driven experience for both sellers and buyers. By championing small businesses, eBay attracts sellers and socially conscious consumers, positioning itself in stark contrast to Amazon's corporate image.
The rising consumer interest in sustainability has presented economic opportunities for eBay, particularly as younger demographics gravitate toward purchasing pre-owned items. in response, eBay has directed its marketing efforts toward Gen Z customers and formed partnerships with cultural phenomena like Love Island, further solidifying its appeal among contemporary audiences.
Freddie
Company Specialist at Welcome to the Jungle
Insights
13% employee growth in 12 months
Company
Company benefits
- Comprehensive and competitive health and wellness program designed to meet your unique needs.
- We strive to provide programs that help support both mind and body, including quality healthcare insurance, wellness programs and preventative care.
- Stock Purchase Plans
- Retirement Savings and Pension Plans
- Stock Awards
- Life Insurance and Disability Benefits
- Credit Union Memberships
- Balancing work & life - eBay believes in providing you with the opportunity to be your best self in your professional and personal life. In addition to supporting flexible workstyles including hybrid and remote, eBay offers 4 weeks of paid sabbatical time for every 5 years of service
- Giving back to our community - We provide our employees around the globe with opportunities to have a positive impact on their local communities. Through the eBay Foundation, our company matches donations to eligible nonprofits up to $10,000 per employee per year. And our employee-led volunteer groups organize local giving and volunteering activities throughout the world
Company HQ
Greylands, San Jose, CA
Leadership
Jamie Iannone
(CEO, not founder)Studied at Princeton and Stanford University. Held executive roles at Walmart, Barnes & Noble, and The Children's Place, before becoming CEO of eBay in April 2020.
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