Market Associate, Airbnb
12 Month Fixed-Term Contract
€48-56k
More information about location
Community marketplace for holiday accomodation
Be an early applicant
Community marketplace for holiday accomodation
1001+ employees
Be an early applicant
€48-56k
More information about location
1001+ employees
Company mission
To create a world where anyone can belong anywhere.
Role
Who you are
- 3+ years of experience in account management and/or partner support
- 2+ years of hospitality/travel industry experience (preferred)
- Fluent in French and English
- Self-starter who is resourceful with a get it done attitude
- Strong time management and prioritization skills
- Strong organizational skills relating to project work with a large volume of inputs and moving parts
- Track record of being able to effectively work a book of business (account management)
- Excellent communication and presentation skills and ability to communicate effectively with clients via phone, email, and zoom
- Team player, willing to contribute what is needed for the success of the team
- The ability to get things done with changing priorities, projects and deadlines
- Passion for Airbnb, travel, and the sharing economy
- We are looking for someone that is goals-obsessed, is inputs-driven, and willing to take action (high volume of calls, meetings, etc.)
What the job involves
- The Airbnb Hotels organization, which includes HotelTonight, is a fun, entrepreneurial, start-up team where you can have outsized impact
- Simplicity is at the core of our products. We pride ourselves on delivering the smoothest and most intuitive hotel booking experience
- For hotels, we make it easy to drive incremental bookings so they can focus on the craft of hosting
- We aspire to facilitate hotel discovery and serendipity at scale, benefitting guests and hotel partners
- As a Market Associate, your core responsibilities will involve supporting Market Managers, overseeing assigned projects, and managing an evolving portfolio of hotel partners in your market for both HotelTonight and Airbnb
- You will also support strategic initiatives that drive hotel partner success on both platforms. These initiatives will include contacting hotels for needed business details, supply optimization, and platform education
- Your self-starter, get it done attitude will be necessary to address the volume of opportunity planned to be tackled
- A flexibility to move between account management and project work while upholding a strong level of customer service will make an impact!
- Take actions with hotel partners as needed to drive assigned projects forward
- Maintain well organized and detailed tracking mechanisms relating to assigned projects
- Call, email, and Zoom with hotel partners to accomplish assigned project needs
- Manage relationships with hotel partners within assigned portfolio
- Support scaled strategies to effectively manage & optimize hotel partners in assigned portfolio
- Educate partners on how HotelTonight and Airbnb platforms function
- Develop strong and long lasting partnerships
- Respond to and deliver exceptional service in a timely and efficient manner
- Work cross-functionally when necessary as well as with Market Managers within HotelTonight Supply
- Implement strategies to effectively manage and optimize workflows
- Act as the ‘front desk’ of HotelTonight and Airbnb to hotel partners with many needs and triage appropriately
Application process
- Please submit your CV in English
Our take
When Airbnb was originally founded, the product helped customers book air mattresses on people's apartment floors. Since then, Airbnb has had over a billion customers hosted through its platform. With more than 4 million registered hosts worldwide, it has grown into a major player in the hospitality sector.
Airbnb has been successful in disrupting the traditional holiday lettings sector. Before it existed accommodation was limited to hotels and bed and breakfasts, but Airbnb has mainstreamed the idea of renting out spare rooms or even entire homes. It has created a new sector of hosts purchasing properties to rent out on the platform and provides a level of flexibility and a range of offerings not previously possible for travelers.
Perhaps a victim of its own success, by 2022 supply of Airbnb-listed properties began to outstrip demand in some markets, as hosts overestimated the appetite for domestic travel. However, the company is still posting strong financials and has unveiled new tools to support its hosts in a tougher rental market. With a healthy bottom line and a huge user base, Airbnb is very likely to overcome the current market turbulence and continue its growth.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
25% employee growth in 12 months
Company
Funding (last 2 of 10 rounds)
Apr 2020
$500m
GROWTH EQUITY VC
Mar 2017
$447.8m
SERIES F
Total funding: $3.8bn
Company benefits
- Paid volunteer time
- Health food and snacks
- Generous parental and family leave
- Learning and development
- Annual travel and experiences credit
Company HQ
Showplace Square, San Francisco, CA
Leadership
Brian Chesky
(Co-Founder & CEO)Previously an Industrial Designer, studying at Rhode Island School of Design.
Nathan Blecharczyk
(Co-Founder & CSO)Studied Computer Science at Harvard, and had around 4 years of professional Software Engineering experience before founding Airbnb, including interning at Microsoft.
Joe Gebbia
(Co-Founder)Also studied Industrial Design at Rhode Island, and previously founded various design-related startups
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