IT Systems Engineer, Justworks
$97-106.7k
2-5 days a week in office
Business operations platform
Open for applications
Business operations platform
1001+ employees
Open for applications
$97-106.7k
2-5 days a week in office
1001+ employees
Company mission
Justworks' mission is to help entrepreneurs and businesses grow with confidence.
Role
Who you are
- You possess white-glove customer support skills combined with creative tenacity
- You are confident in your ability to solve technical problems in a fast-paced environment
- You know how to lead by example through timely and transparent communication, documentation, and tech advocacy
- As an IT Support Engineer, you will demonstrate proven experience in an entrepreneurial, startup, or enterprise setting
- You will be responsible for technical escalations in one or two technical domains, and will have a well-rounded skill set in all the competencies that support IT in an office environment
- Minimum of 2-5 years of professional IT Systems experience
- Experience administering Okta and building custom integrations with SAML, OAuth2, OIDC, and SCIM with Okta API Access Management and Device Trust
- Experience with SaaS Operation platforms
- Experience extending and working with Active Directory and Windows in AWS/Azure
- Experience with mentoring individuals and being an approachable team member
- You are not afraid of technical details, you learn fast, and you are motivated to understand every aspect of your role
- Experience with mentorship, software training, and documentation
- As an IT Systems Engineer, how results are achieved is paramount for your success and ultimately result in our success as an organization. In this role, your foundational knowledge, skills, abilities and personal attributes are anchored in the following competencies:
- Good judgment - the exercise of critical thinking, analyzing and assessing problems and implications, identifying patterns, making connections of underlying issues, understanding risks and developing mitigation strategies, and taking ownership of the outcome
- Resourcefulness - taking a can-do approach, even in the face of obstacles and constraints by assessing what’s in front of you and effectively and efficiently optimizing what you have, whether it's working on something new or thinking about how to do something better
- Teamwork and communication - putting our collective best together through documentation, collaboration, relationship-building, listening, empathy, recruiting, and evangelism
- Influence and leadership - fostering a community of knowledge-sharing, collaboration, mentorship, and forward-thinking
- Skills and knowledge - the capacity to actively learn and apply specific domain knowledge, know-how, and best practices to continually enhance and improve
What the job involves
- Assist in the configuring, troubleshooting, monitoring, and administering our catalog of SaaS applications
- Collaborating with cross-functional teams to define system requirements, evaluate SaaS solutions, and make informed decisions on implementation and integration
- Create and manage IT specific Jira workflows including project workflows, security schemes, screen schemes, and permission and notification schemes
- Responsible for the establishment, maintenance, and configuration of employees’ access to various computer systems and tools
- Support with automations that enhance onboarding, mid cycle, and off-boarding user lifecycle management
- Performing troubleshooting as required. As such, leads problem-solving efforts often involving outside vendors and other support personnel and/or organizations
- Assist in developing and maintaining documentation for supported applications, processes, integrations, and any other training materials for internal employees and IT Staff
- Responsible for the administration of Admin groups and resource sets within Okta, ensuring the autonomy of other administrators within their relative applications
- Serve as a point of escalation for the IT Systems team on SaaS-related issues
- Perform other related duties as assigned
Our take
Justworks operates in an increasingly crowded space of all-in-one business operation suites, that include tools like human resources, payroll, employee management, benefits, and others that businesses critically need to operate as they scale.
Globally, human resource management has become an extremely fertile field, worth over $20 billion annually and predicted to grow to over $50 billion annually by 2030 - creating great opportunity for Justworks to continue to grow. The company is regarded as a market leader, but does see competition in the shape of Paychex Flex, Rippling, Paylocity, and TriNet, among others.
Solutions delivered by Justworks have proven to be extremely popular with SMEs, and this has not gone unnoticed by investors, with the company picking up exceptional amounts of funding. Justworks is known to have sights on going public, though action towards this end has been delayed until global mass-market conditions have settled from a period of volatility. However, the company's acquisition of
Steph
Company Specialist at Welcome to the Jungle
Insights
24% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Nov 2023
$16.9m
LATE VC
Jan 2020
$50m
SERIES E
Total funding: $159.9m
Company benefits
- Paid volunteer work.
- Paid parental leave.
- Work from home opportunities.
- Medical, dental, and vision insurance, plus access to One Medical, Kindbody, and Teladoc.
- Premium access to Headspace, ClassPass stipends, and webinars to support your overall wellness on topics like nutrition, budgeting, mindfulness, and more.
- All Justworks offers include equity, and Justworkers can continue to earn more over time with promotions and tenure.
- Extensive learning & development opportunities through workshops, ExecOnline, Udemy, and BetterUp coaching.
- Engineering Apprenticeship program that supports internal movement and growth
Company values
- Camaraderie: As a growing company, we know how crucial teamwork, higher purpose, and a healthy dose of fun can be to success. Be an active listener, treat people respectfully, and have a strong desire to know and help others.
- Openness: We believe in radical transparency. This means being willing to share information, understand other perspectives, and consider new possibilities. Be curious, ask open questions, and be receptive to thoughts and feedback from others.
- Grit: They say when the going gets tough, the tough get going. We are a team of hardworking individuals with the courage to persevere. Be committed, be earnest, and dive in to get the job done well with a positive attitude.
- Integrity: We do the right thing. Be honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example.
- Simplicity: We make things easy for everyone to understand and do. Be innovative, unafraid of streamlining processes, a clear and concise communicator, and don't overcomplicate solutions.
Company HQ
Fulton Ferry District, NY
Articles
Leadership
Isaac Oates
(Executive Chair)Experience as a Senior Product Manager at Amazon before founding Adtuitive and serving as COO for a year. Left this position to spend 3 years as a VP at Etsy, before founding Justworks.
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