Senior Revenue Operations Manager, Staffbase
+ Employee Stock Option Plan
Employee communications platform
Job no longer available
Employee communications platform
501-1000 employees
Job no longer available
+ Employee Stock Option Plan
501-1000 employees
Company mission
To empower communicators worldwide.
Role
Who you are
- You have several years of working experience (5+) in supporting a client-engaging environment such as Customer Success (must have), Project Management, or B2B Consulting
- Bring a deep knowledge of the CS organization and how it works, constantly thriving in creating efficiencies
- Knowledge of main CS tools, including SFDC, Gainsight, Zendesk, coupled with an analytical mind and experience with Excel and Databases
- High organizational and project management skills
- You are a self-starter, great team player, and you have tons of passion, and enthusiasm
- You bring positiveness with a success-oriented and creative mindset
- You are a strong communicator with excellent problem-solving skills
- Excellent English speaking and writing skills
- Experience in the areas of Customer Operations a must, experience in Sales or Marketing Operations beneficial
- A background in SaaS (a must)
What the job involves
- We are looking for a Senior Revenue Operations Manager to join our diverse global team and focus on our Customer Success organization!
- You will aim to facilitate communication between all CS teams, implement new tools, and improve reaching CS goals
- Your primary responsibilities include optimizing CS processes, driving efficiency through automation and technology, and ensuring data integrity across systems
- Act as a Strategic advisor to the VP of Customer Success, providing valuable insights and recommendations to drive the department's strategic direction and initiatives
- Partner closely with the Customer Success organization to elevate team performance and effectiveness, offering strategic guidance and operational support to optimize day to day workflows and processes
- Orchestrate cross-functional collaboration through best in class stakeholder management and represent Customer Success in the Revenue Operations Team
- Analyze market trends, customer behavior, and competitor activities to identify new opportunities for retention and growth
- Lead the design and execution of critical initiatives within Customer Success Operations, demonstrating excellence in project management and driving successful implementation
- Drive innovation in processes and practices, spearheading the evaluation, adoption, and training of new tools and methodologies, with a focus on enhancing efficiency and effectiveness
- Contribute to capacity planning efforts by assisting in the identification of resource needs, goal setting, and strategic planning to support the department's growth and scalability initiatives
- Run critical day to day CS processes
- Manage the compensation process for Customer Success Managers, ensuring fairness, accuracy, and alignment with departmental goals and performance metrics
- Provide support for the department's OKR (Objectives and Key Results) process, assisting in the development, tracking, and reporting of goals and metrics to drive performance and accountability
- Run Customer Success analytics and support with executive reporting
Our take
Staffbase is the first AI-native employee experience platform and it's built to help companies keep their people connected - an employee app, intranet, email, SMS, digital signagfee, and Microsoft 365 integrations - all in one place. With more than 2,000 customers worldwide, including Adidas, Toyota, DHL, and Sephora, Staffbase is helping organisations build stronger, more aligned workplaces.
With teams spread across offices, countries, and time zones, companies need reliable ways to keep everyone informed and engaged. And Staffbase does just that, making communication simpler and more effective for every employee. Its tools, including an AI-powered Staffbase Companion assistant, give people the information they need quickly, so they can work more collaboratively with confidence.
A major leap forward for the company is Employee AI, Staffbase's new foundation for the next era of employee experience. Built on trusted data, governance, adn braod reach, it'sd esigned to make AI genuinely uselful for every employee. Features rolling out through 2025 and 2026 include a mobile-first AI assistant that helps employees complete tasks, hyper-personalised weekly podcasts, smarter content governance that keeps information up to date, and prompt-based tools that help teams create high-quality content faster.
With such strong momentum, industry recognition (like being named a leader in the Gartner Magic Quadrant for three years in a row), and a partnership with Microsoft's Azure OpenAI Service, Staffbase is very much ready for the future.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
9% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Mar 2022
$124.9m
SERIES E
Mar 2021
$145m
SERIES D
Total funding: $325.5m
Company HQ
Altchemnitz, Chemnitz, Germany
Leadership
Martin Böhringer
(Co-Founder & CEO)Previously co-founded productivity app builder startup Hojoki, serving as CEO before co-founding Staffbase in 2014.
Lutz Gerlach
(Co-Founder & COO)Before Staffbase, co-founded and served as COO of Hojoki.
Frank Wolf
(Co-Founder & President)Previously worked in Social Technologies and Collaboration for T-Systems Multimedia Solutions (T-Mobile), following seven years as a Manager for Accenture.
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