Billing Operations Lead, Instacart

• If you thrive in fast-paced, ambiguous environments and enjoy solving complex billing challenges at scale, this role is for you
• 5+ years of experience in Billing Operations, Order-to-Cash, or Accounts Receivable within technology, ecommerce, marketplace, or subscription/SaaS environments
• 2+ years leading cross-functional billing or quote-to-cash projects as an individual contributor, from requirements through UAT and launch
• Hands-on experience with Salesforce CPQ and at least one billing platform (e.g., Zuora, Chargebee, Stripe Billing) plus one ERP (e.g., NetSuite, SAP, Oracle)
• Proficiency in Excel (pivot tables, lookups) and basic SQL for reconciliations and data analysis
• Working knowledge of billing controls, SOX requirements, and revenue considerations (e.g., ASC 606) as they apply to invoicing, credits, and adjustments
• Bachelor’s degree in Accounting, Finance, Information Systems, or related field, or equivalent practical experience

Desirable

• The Accounts Receivable Operations team ensures Instacart’s billing is accurate, timely, and scalable across a diverse and evolving set of products and services
• We’re hiring a Billing Operations Lead to own complex billing processes and programs, serving as a subject matter expert across the quote-to-cash lifecycle while partnering closely with Finance, Financial Systems, Business Development, Deal Desk, and Product
• This individual contributor role will play a pivotal part in Instacart’s 2026 roadmap, including CARBS, Billing Platform modernization, and CPQ enhancements
• You will lead high-impact workstreams that improve customer experience, reduce billing defects, strengthen controls, and accelerate cash
• You’ll join a Billing Operations team of 9 within a broader Accounting Operations organization of 20, with preferred locations in San Francisco or Los Angeles and flexibility for candidates across the US and Canada
• Own end-to-end billing operations for assigned product lines and key accounts, delivering on-time, accurate invoices, credits, tax application, and adjustments while meeting defined SLAs
• Lead cross-functional workstreams for 2026 initiatives (CARBS, Billing Platform, CPQ enhancements): gather requirements, document processes, coordinate builds, run UAT, and drive rollout and change management
• Design and implement scalable billing controls and reconciliations across CRM → CPQ → Billing → ERP; partner with Accounting on close readiness, revenue cutoffs, and audit support
• Serve as the day-to-day SME for Salesforce CPQ, billing, and ERP integrations; triage defects, prioritize backlogs, and maintain data quality across systems
• Monitor and report KPIs (billing timeliness, accuracy, dispute and rebill rates, DSO drivers) and translate insights into experiments and process improvements
• Act as escalation point for complex deal structures and bespoke billing scenarios; advise BD and Deal Desk pre- and post-close to ensure billable, operationally sound terms