Customer Engineer, Benepass
$130-160k
+ Equity
Benefits administration platform
Be an early applicant
Benefits administration platform
21-100 employees
Be an early applicant
$130-160k
+ Equity
21-100 employees
Company mission
To help companies distribute meaningful benefits that support the personal and professional well-being of their team.
Role
Who you are
- You're comfortable diving into the weeds
- You have broad technical knowledge and a hunger to learn new topics quickly
- You have exceptional communication skills and can communicate effectively to both technical and non-technical stakeholders
- You thrive in fast-paced environments with a high degree of autonomy
- 4+ years of proven track record of relevant experience
- Have good working knowledge of Python, SQL, Javascript
- Experienced in exploratory data analysis and cleaning
- Be comfortable interacting w/ customers & diving into the weeds of our business
- Be highly organized, with strong attention to detail
What the job involves
- As a Customer Engineer, you’ll work closely with our customers as well as our engineering and operations teams
- You’ll build integrations, configure the core Benepass platform, and work on resolving technical challenges to make customers successful
- Customer Engineers also build and maintain internal tools to empower our operations teams, and they are always looking for opportunities to automate internal processes
- In this role you’ll gain a deep understanding of how our business works and how to use software as a force multiplier when time is of the essence
- Technical Implementations: Understand customer needs and assist them with onboarding to Benepass, including troubleshooting and issue resolution
- Product Expertise: Develop a deep understanding of Benepass' capabilities and assist customers in optimizing their deployment
- Customization: Work closely with customers to customize solutions to meet their specific needs and requirements
- Tool Building: Design and deploy tools both internally and externally to scale Benepass to the worlds largest companies
- Escalation Handling: Handle and escalate technical issues as needed to ensure prompt resolution and customer satisfaction
Our take
The US labor market is creating higher demand for top tier talent, and many companies are looking to improve their benefits as a way of staying competitive. Strong health insurance and holiday policies, however, no longer cut it. Benepass is a benefits administration company looking to help companies stay ahead in this new landscape.
The basic Benepass premise is that pre- and post- tax benefits should be flexible and accessible for employees. As things stand, tax-advantage benefits are hugely under-leveraged by employees: they’re either unsuitable for individual employees, or are procedurally complicated or difficult to use. Benepass’ app centralises and simplifies the process, allowing employees to explore, track, and exercise benefits from a single platform and VISA card.
Building Benepass’ product around a card is a nice twist. Platforms like Zestful and Compt, who are similarly directed towards simplifying communication and education around employee benefits, don’t yet offer the same tangible feature. They’re also not as focused on the more complex area of tax-advantage benefits - which make substantial savings for employers as well as employees. Benepass’ solution is an easy win/win, and in today’s labor market conditions an increasingly necessary one.
Freddie
Company Specialist at Welcome to the Jungle
Insights
8% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Jan 2024
$20m
EARLY VC
Sep 2021
$12m
SERIES A
Total funding: $34.2m
Company benefits
- Healthcare: We pay $430 per month toward your health insurance and fully cover dental and vision. You also get membership to OneMedical, Teladoc and Talkspace
- Flexible, autonomous work: We’re remote first so live where you’re most happy. We come together in-person as a team 3-4 times per year
- Benepass perks: $500 to set up your home office, $100 per month for wellness, however you define it, $150 per month for home internet and cell phone, $150 per month for co-working
Company HQ
Greenwich Village, New York, NY
Leadership
Jaclyn Chen
(CEO & Co-Founder)Previously an Associate at Goldman Sachs, then TPG Capital, before moving on to work in Business Development at Teampay.
Mark Fischer
(Co-founder)An ex-Google Mechanical Engineer, who went on to hold a Senior Robotics Engineering role at X: The Moonshot Factory.
Kabir Soorya
(CTO & Co-Founder)An In-Q-Tel technologist who then worked on the Senior Technical Staff at Sidewalk Labs.
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