Technical Support Specialist, Qantev
+ Equity
AI platform for health insurers
Open for applications
AI platform for health insurers
21-100 employees
Open for applications
+ Equity
21-100 employees
Company mission
To help health insurers deliver better healthcare to their members.
Role
Who you are
- Experience: 2–4 years in a technical support, solutions engineering, or customer-facing technical role in enterprise SaaS or software
- Technical skills: Strong troubleshooting skills, ability to read logs, run queries, and understand APIs. Familiarity with support or ticketing systems (jira, zohodesk) and cloud-based platforms (AWS, Azure, GCP) is a plus
- Customer focus: Strong communication skills, empathy, and patience in handling customers
- Problem-solving mindset: Ability to dig into complex issues, propose solutions, and follow through
- Startup mentality: Comfortable wearing many hats, building processes from scratch, and working independently in a fast-paced environment
- Languages: Proficiency in English and Spanish
What the job involves
- As our first technical support hire, you will play a critical role in building our support function from the ground up. You’ll be the frontline for our customers, helping them resolve issues, answering technical questions, and ensuring their success with our platform. You’ll work closely with our product and engineering teams to escalate complex issues, capture feedback, and improve our product
- This is a unique opportunity to shape how support is done at Qantev, from tools and processes to best practices
- Be the first point of contact for customer technical issues via email, ticketing system, or live calls
- Provide a seamless customer experience
- Diagnose, troubleshoot, and resolve software issues in collaboration with product and engineering
- Create and maintain clear, high-quality documentation (FAQs, knowledge base articles, troubleshooting guides)
- Track, prioritize, and manage support tickets, ensuring timely resolution
- Gather and communicate customer feedback to help improve the product
- Contribute to defining and improving support processes, tools, and metrics
- (Over time) Help build and mentor a growing support team
Our take
Providing insurance is a complicated business, but Qantev aims to simplify the process for insurers with its AI-powered automation and analytics platform.
It helps providers at multiple stages throughout the claim process, with data cleaning and organization as well as the provision of metadata provided by Qantev’s own machine learning algorithms. It provides quote analysis - working against independent pricing benchmarks - and uses AI to provide personalized referrals and second options based on a patient’s profile, historical claims, and other data.
Its support package for insurers has secured it early funding. It’s focussing funds on expansion into a more global market, as well as growing its AI & Engineering Team to fine-tune its platform.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 3 rounds)
Sep 2024
$35.3m
SERIES B
Oct 2022
$11.8m
SERIES A
Total funding: $48.8m
Company benefits
- Work life: flexible hours & remote friendly
- Equity stake in the company
- Annual company off-site
- Brand new Macbook
- Alan Blue health insurance
- Swile (daily lunch vouchers & gift cards)
- Navigo reimbursement
Company HQ
Chaussée-d'Antin, Paris, France
Leadership
Hadrien De March
(CTO)Former Equity Structured Products Strategist Analyst at Goldman Sachs and Post-Doctoral Fellow at École Polytechnique.
Tarik Dadi
(CEO)Previously a Junior Data Scientist at Shopmium, and a Senior data Scientist at AXA.
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