Enterprise Account Manager, OpenTable
$70-78k
+ Annual cash bonus
More information about location
Online restaurant reservation service
Job no longer available
Online restaurant reservation service
1001+ employees
Job no longer available
$70-78k
+ Annual cash bonus
More information about location
1001+ employees
Company mission
To bring together people and the restaurants they love in the moments that matter.
Role
Who you are
- We’re seeking individuals who are passionate about the restaurant industry and take pride in representing best-in-class solutions
- 5+ years of experience in restaurant management or account management (F&B Management experience within a hospitality group is preferred)
- Proven expertise in consultative selling/account management and a deep understanding of restaurant operations
- Ability to challenge and reframe clients’ perspectives to drive meaningful outcomes
- Strong aptitude for data-driven decision-making and providing actionable insights
- Exceptional organizational, time management, and cross-departmental collaboration skills
- Thrives in unstructured, entrepreneurial environments
- Experience with CRM solutions like Salesforce (preferred)
- Familiarity with OpenTable software and/or restaurant table management software is a plus
What the job involves
- As an Enterprise Account Manager, you will manage a premium portfolio of restaurant groups and strategic accounts, taking full ownership of relationships after the sale and installation process is complete
- Your goal will be to maintain a high client retention rate, foster customer satisfaction, and drive deep utilization of OpenTable services
- This role involves building meaningful, high-level relationships with decision-makers, conducting face-to-face business reviews, and delivering tailored training to maximize the value of OpenTable software and online marketing tools
- Acting as a trusted advisor and primary point of contact, you will resolve critical issues, gather valuable feedback to influence product enhancements, and collaborate with cross-functional teams to deliver exceptional client support
- As an enterprise group expert, you’ll play a key role in shaping account management strategies, driving revenue growth, and helping restaurants optimize their operations with data-driven insights
- Build strong relationships with restaurant groups and strategic accounts, acting as a trusted advisor
- Serve as a liaison between clients and internal departments to address and resolve issues
- Lead client retention efforts, overcoming objections and ensuring customer satisfaction
- Deliver tailored product and service presentations, both in-person and online
- Educate clients on industry trends and provide innovative business insights
- Provide data and reports to help clients optimize their operations
- Meet and exceed retention and revenue goals on a monthly and quarterly basis
- Conduct timely follow-ups to ensure satisfaction and continuous engagement
- Maintain detailed knowledge of OpenTable solutions and document client communications
- Share market feedback with Product and Marketing teams to influence future developments
- Collaborate with Enterprise Account Executives and Inside Sales Representatives as needed
- Travel 30–50%, depending on location, to engage with clients
Our take
OpenTable was one of the earliest innovators in the online reservation space, setting up shop in 1998 as a tool to enable restaurants to take bookings online. Rather than charging consumers for the service, OpenTable generates revenue via a monthly subscription and reservation fee from businesses.
Today, the platform is used by tens of thousands of restaurants around the world and seats over 1 billion diners per year. The company was acquired by Booking Holdings – the world's largest travel company – for $2.6 billion in 2014, and remains a subsidiary of the group to this day.
OpenTable is the dominant player in the restaurant reservation software category, with an impressive 45% market share, but does face increasing competition from platforms like Resy, Tock, TableAgent, and many more. Nonetheless, this market leader has garnered an impressive reputation, and there is nothing to say it won't hold on to the dominance it has earned into the future.
Freddie
Company Specialist at Welcome to the Jungle
Insights
4% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Oct 2000
$36m
SERIES C
Jan 2000
$10m
SERIES B
Total funding: $48.2m
Company benefits
- Work from (almost) anywhere - wherever you do your best work
- Mental health and well-being - company-paid therapy sessions through SpringHealth, company-paid subscription to HeadSpace, and company-wide weeks off a year so the whole team can recharge
- Generous parental leave
- Generous paid vacation + time off for your birthday
- Paid volunteer time
- Enriched learning and development opportunities - leadership development & access to thousands of on-demand e-learnings
Company HQ
Union Square, San Francisco, CA
Leadership
Debby Soo
(CEO, not founder)After graduating from Stanford with a liberal arts major, Debby started their career in investment banking. Thereafter they worked in Google’s Strategic Partnerships Group and then spent a decade at KAYAK, eventually becoming CCO.
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