Customer Success Manager, Egnyte
$70-80k
In addition, to the base salary, this position is eligible for an annual performance-based bonus targeted at 15% of the base salary
AI-powered content cloud
Be an early applicant
AI-powered content cloud
1001+ employees
Be an early applicant
$70-80k
In addition, to the base salary, this position is eligible for an annual performance-based bonus targeted at 15% of the base salary
1001+ employees
Company mission
To enable organizations of all sizes to unlock their content's full potential - efficiently, securely, and responsibly
Role
Who you are
- You are passionate about engaging your customers and expanding the business for them and us!
- We are looking for a highly motivated professional with the ability to work under pressure, bring initiative to every engagement and help improve business processes to ensure overall customer success
- 3+ years of relevant industry experience
- Highly customer service orientated and passion for helping to resolve customer issues
- Curious and a continuous learner – ability to stay up to date on product features and how they create customer value
- Entrepreneurial: Have a desire to build new processes inside a larger, high-growth organization
- A team player capable of high performance and flexibility working in a dynamic environment
- Ability to analyze and interpret data using multiple tools (spreadsheets, BI, reports, etc.), and formulate action plans based on analysis
- Bachelor’s degree from an accredited college or university
What the job involves
- Our Customer Success team provides focus and drives consistency in the execution of various customer success and retention-related matters
- As a Customer Success Manager (CSM) you will be chartered with driving product adoption, maintaining healthy partnerships, and managing the day-to-day activities with our most strategic customers to foster a “Customers for Life” environment and ensure customer retention
- Ensure that new customers are onboarded successfully via the initial best practices, engagement and platform walkthroughs
- Become an Egnyte product expert, understanding and showcasing how our product offerings work to drive positive business outcome for our clients
- Monitor customer account performance metrics and remedy any open issues to ensure timely resolution and great customer experience
- Work closely with account managers to organize and execute deployment and adoption strategies based on client goals and KPIs
- Provide post-upsell resources to customers regarding additional features and functionality to ensure immediate time-to-value
- Create and execute data-driven, dynamic working documents and deliver process documentation
- Forecast both risk and opportunity throughout the customer’s lifecycle
- Facilitate and ensure effective communication on all account inquiries between the customer and all appropriate company resources
- Maintain awareness of all service matters including technical implementations and activities
- Work with various account teams to achieve success with at-risk customer renewals
- Relay customer feedback regarding product functionality and support to internal stakeholders
- Ensure that Egnyte’s best practices and methodologies are met on a consistent basis
- Will report directly to the Sr. Manager of Customer Success
Our take
Cloud-based solutions for data management, security and GDPR compliance are increasingly important to the management of tech businesses. However, the tools available are modular and result in systems becoming complicated and time-consuming to use effectively.
Egnyte provides an integrated solution for GRDP compliance and data security. The startup reduces the likelihood of digital threats whilst maximizing efficiency for data management and compliance. Its software can locate, secure and lock down data to ensure security and compliance are taken care of within a single software package.
The company originally focused on data management, offering compliance and security as optional add-ons. However, due to the increasing complexity of data regulations, Egnyte switched to a more unified approach. The company is held in high regard, within an industry set to soar in value over the coming years.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
6% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Oct 2018
$75m
GROWTH EQUITY VC
Dec 2013
$29.5m
SERIES D
Total funding: $137.5m
Company benefits
- Company equity depending on role and level
- Flexible hours and generous time off (RTO, Responsible Time Off) to help support your work-life balance
- Paid holidays and sick time
- 401(k) Retirement Plan (Traditional and Roth)
- Health Savings Account (HSA) and Employee Assistance Program (EAP)
- Paid Maternal, Paternal, and Adoption Leave to help you grow your family
- Modern and collaborative offices
- Gym, cell phone, and internet reimbursement
- Free well-being apps such as Calm, Ginger, and Spring Health for Guardian are offered
- Perks include discounted pet insurance, electronics, theme park tickets, travel, plus more
- Your own Egnyte account with lifetime access
Company HQ
Mountain View, CA
Leadership
Vineet Jain
(CEO & Co-founder)Prior to Egnyte, they founded and successfully built Valdero. They have held a rich variety of Senior Operational positions at KPMG and Bechtel.
Rajesh Ram
(Chief growth Officer & Co-Founder)Held executive roles within Egnyte's Product Management and Engineering functions. Their strength in defining, delivering and supporting software solutions was developed while at Oracle, KPMG consulting and Valdero Corporation.
Amrit Jassal
(CTO & Co-Founder)An Official Member of the Forbes Technology Council, they have extensive experience in building large-scale, highly available systems all over the world. In the past, they have deployed such systems at Cisco, Fujistu and Sun Microsystems. Prior to Egnyte, they served as the CTO of Valdero.
Kris Lahiri
(Chief Security Officer & Co-Founder)Prior to Egnyte, they spent many years in the design and deployment of large-scale infrastructures for Fortune 100 customers of Valdero and KPMG Consulting.
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