Business Operations Lead, Cazoo
Salary not provided
+ Annual bonus (paid in March) is a 50/50 split
Notion
Productboard
Senior and Expert level
London
More information about location
2 days a week in office (Richmond upon Thames, London)
Online used car marketplace
Job no longer available
Online used car marketplace
101-200 employees
B2BLifestyleMarketplaceCarsConsumer GoodseCommerce
Job no longer available
Salary not provided
+ Annual bonus (paid in March) is a 50/50 split
Notion
Productboard
Senior and Expert level
London
More information about location
2 days a week in office (Richmond upon Thames, London)
101-200 employees
B2BLifestyleMarketplaceCarsConsumer GoodseCommerce
Company mission
We're people who make things happen. We move fast. We back ideas. We challenge what isn't working. We're building a different type of automotive marketplace.
Role
Who you are
- Experience in strategy, operations, project management, consulting, or a Chief of Staff (CoS) environment
- Experience running OKRs or structured planning cycles
- Strong analytical and organisational skills
- Comfortable working across teams without formal authority
- High follow-through
- Calm under ambiguity
- High curiosity
- Highly collaborative, with a low-ego, team-first approach
- Track record in a stabilisation or transformation environment. We are looking for someone who thrives in fixing operational fundamentals and driving change at scale
What the job involves
- We're looking for a Business Operations Lead that strengthens our operating rhythm, accountability, and execution across the business, ensuring priorities convert into real progress
- Working closely with the Chief of Staff and Leadership Team, you’ll bring structure, visibility, and follow-through to how we execute. You’ll help teams stay aligned, remove bottlenecks, and ensure work moves forward
- This is a company-wide execution role. You won’t own the strategy or overall operating system, but you will make sure it runs effectively day-to-day
- You’ll act as a force multiplier to the Chief of Staff, extending their reach and helping to drive accountability across the business
- Reports To: Chief of Staff
- Contract Type: Permanent
- This role is accountable for driving adoption and outcomes, rather than owning underlying tools or systems directly
- Maintain a clear, up-to-date view of all key company initiatives
- Ensure every initiative has strong fundamentals: clear ownership, defined scope, milestones, and success metrics
- Track progress consistently and follow up to maintain momentum and accountability
- Identify and escalate risks, blockers, and slipping timelines early
- Raise the standard of project management across the business:
- Set expectations for what good looks like (planning, tracking, communication)
- Challenge and support teams to improve how they run projects
- Step in where needed to bring structure and clarity to under-defined work
- Drive project health and visibility, not ownership:
- You ensure projects are well-run, visible, and moving forward
- Support teams in structuring work effectively (milestones, dependencies, timelines), particularly in ambiguous or complex initiatives
- Continuously look for improvements in project management across the business, including which tools and processes are rolled out
- Support the Chief of Staff in running planning and reporting cycles for Objectives, Key Results (OKRs), and Quarterly Business Reviews (QBRs)
- Ensure inputs are prepared, progress is tracked, and outputs are clear and actionable
- Track actions and decisions from leadership forums to ensure follow-through
- Help maintain consistency and discipline across company-wide cadence
- Maintain simple, reliable reporting that provides a clear view of progress against priorities
- Partner with Analytics to improve visibility through dashboards and tracking
- Act as a central point of truth for what’s happening across the business
- Provide structured updates on progress, risks, and delivery status to the Chief of Staff and CEO
- Roll out and reinforce consistent ways of working across teams
- Identify where processes or collaboration are breaking down and propose improvements
- Support adoption of core tools (e.g. Workvivo, Notion, Productboard) to improve clarity and execution
- Partner with the AI Steering Committee to support automation and efficiency initiatives
- Design simple, scalable processes with a low tolerance for unnecessary complexity
- You will take the lead on coordinating the calendar and content for core company update meetings - bi-weekly ‘Engine Room’, All Hands content, Hackathons and leadership forums discussing strategy, initiative reviews etc
- We’re looking for someone who has operated in fast-scaling, often ambiguous environments, and can bring clarity, and structure across the business - you'll be confident in influencing change and navigating complex stakeholder dynamics
- What Success Looks Like 6-9 months:
- Company-wide OKR adoption with high clarity on ownership and metrics
- Quarterly priorities delivered on time with clear reporting cadence
- Reduction in stalled or unowned initiatives
- Standardised operating rhythm adopted across all functions
- Improved leadership visibility on delivery (single source of truth dashboards)
- Clear business-wide documentation with regular progress updates
- We hired you for your talent, and we’re committed to helping you expand it
- Upskill Budget: Every manager has a dedicated budget for your specific role development
- Leadership Track: Custom training programs designed for our current managers
Application process
- We usually respond within two weeks
Salary benchmarks
Our take
Used car marketplace MOTORS has had quite the journey, having been founded by a partnership between the Daily Mail and General Trust before its acquisition by Cox Automotive and, subsequently, Gumtree. Now, it’s an independent used car marketplace that hosts hundreds of thousands of used cars, as well as reviews, guides and advice.
With fifteen years of experience behind it, MOTORS has capitalised on its ownership journey to become the go-to used car marketplace for the UK. Operating within a challenging economy, MOTORS is in a strong position, even buying “household name” and competitor Cazoo, which went into administration in 2024. This suggests that MOTORS will continue to maintain its nation-leading position in the sector.
Freddie
Company Specialist at Welcome to the Jungle
Insights
12% employee growth in 12 months
Company
Company benefits
- Discretionary Bonus or Commission based roles
- Pension Scheme - We more than match your commitment to the future, when you contribute 6% to your pension pot , we put in 9%, taking your total up to 15% of your base salary.
- Make an Impact Awards: Quarterly value-led awards with cash prizes and a £1,000 team experience on offer.
- Hybrid and UK Remote working depending on role
- Generous Family Friendly Leave: Maternity/Pregnant Parent Leave: 20 weeks at 100% pay,. Paternity/Non-birth Parent Leave: 12 weeks at 100% pay.
- Private Healthcare Insurance - High-level coverage for you, partners, and dependents—including pre-existing conditions.
- Private Dental insurance through Bupa - Level 2 coverage for cashback on preventative, restorative and emergency care.
- Online private GP service - 24/7 digital access via Help@Hand.
- Generous sick pay support - 13 weeks of sick pay, before going onto Long term Illness cover with Canada Life
- Life assurance policy (x4 Life Assurance)
- Social & Inclusion Calendar - packed with events
- Free food and beverage in our office locations
- 25 days annual leave (Plus Bank Holidays) to start. We reward loyalty: +2 days after 2 years, plus an extra day for every year after (reaching a 30-day max).
- We offer 2 volunteer days a year so you can help out wherever matters to you.
- Specialist Support: Free counseling and menopause/fertility support via Peppy.
- Upskill Budget: Every manager has a dedicated budget for your specific role development.
- Leadership Track: Custom training programs designed for our current managers.
- Tech Choice: Your choice of a MacBook or Windows laptop.
- Perks@Work: Discounts at over 30,000 retailers and entertainment venues.
- Company Events: Annual Ignite Conference (past guests include Damien Hughes, Nick Fry, & Matthew Syed).
- Celebrations: Whether it’s our Summer bash or the annual festive party, we make sure we take the time to bring everyone together and celebrate in style.
- Automotive advocates: We provide tickets to the annual British Motor Show, giving our team a front-row seat to one of the biggest events in the UK car calendar.
- Pitchside Perks: We’re proud partners of Brentford FC, and we share the rewards with you. From tickets to Men’s and Women’s matches to the bucket-list opportunity to actually play on the pitch yourself, we bring you closer to the action.
Company values
- We are fearless
- We are dynamic
- We are better together
Company HQ
Richmond, UK
Articles
Leadership
Barry Judge
(CEO)Former CEO & current Board Member at houza. They are also the former CEO of OLX, dubizzle, and dealglobber.com (which they Co-Founded).
People progressing
Head of Account Management.
Diversity, Equity & Inclusion at Cazoo
Rhys Shipman (Talent Acquisition Partner )
- Here at MOTORS & Cazoo, we’re striving to foster a culture of belonging and empowerment, a place where everyone can be celebrated for who they are, with equal opportunities for growth and career development.
- We understand that having diverse and inclusive teams fuels creativity and stronger performance. That’s why we’re committed to discovering new talent so that when you join us, you can be you! We know we’re not perfect, and true inclusion and belonging is a journey. As part of our commitment to create inclusion for all in 2023, listed below are a few of the things we’re up to. And that’s really just the start!
- Improve equitable hiring processes by removing bias from job applications
- Delivering training on Unconscious Bias, Culture And Identity Awareness, & Inclusive Leadership
- Celebrating diversity through our company-wide inclusion calendar
- Fostering Community Groups (ERGs) with investment for each group
- Continuing our People Ambassador Programme to have more representative voices involved in decision making
- Accelerating diverse talent through a mentoring programme
- Sponsorship to attend an external coaching programme to elevate women’s voices
- Partnering with charitable organisations to drive inclusion and belonging within wider communities
- Reviewing the accessibility of our workplace, practices and policies
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