Operations Support Engineer, Beyond Finance
$80-100k
+ Eligible for additional incentives, including an annual bonus
Debt resolution programs
Open for applications
Debt resolution programs
501-1000 employees
Open for applications
$80-100k
+ Eligible for additional incentives, including an annual bonus
501-1000 employees
Company mission
To help people escape crippling debt and achieve financial freedom.
Role
Who you are
- This position is perfect for a proactive individual who is passionate about both technical mastery and process improvement
- Deep Technical Expertise: Proven ability to troubleshoot complex issues within the Windows operating system. An expert-level understanding of systemic Windows and endpoint-level networking is required
- Advanced Scripting: Strong proficiency in PowerShell is essential. Experience with Python, Bash, Batch, or other scripting languages is a plus
- Operational Mindset: A track record of driving process improvement, managing incidents, and improving support workflows at scale
- Proactive Problem-Solving: The ability to navigate ambiguity, identify gaps in processes, and provide clear, actionable solutions
- Monitoring & Observability: Strong experience with query languages (SQL, NQL, DDSQL), monitoring, supporting platforms like Datadog. Experience with a Digital Employee Experience (DEX) such as Nexthink is preferred
- Call Center Experience: Hands-on experience with call center technologies, including softphones
- Data-Driven Approach: A focus on using data to identify trends, measure performance, and guide strategic decisions
- Communication & Mentorship: Exceptional communication skills with a proven ability to mentor and train others, fostering a collaborative and growth-oriented environment
- Experience with a major ITSM platform (e.g., ServiceNow, Zendesk, Jira)
What the job involves
- We are seeking a highly skilled and strategic Operations Support Engineer to join our team for this hybrid role in Chicago, IL
- This pivotal Tier 2 role is for a hands-on expert in the Windows operating system and networking
- You will not only provide expert-level support but also perform rigorous analysis and troubleshooting of complex issues
- Your deep technical knowledge will be crucial for conducting in-depth root cause analysis (RCA), directly impacting the reliability of our systems and the effectiveness of our team
- Serve as a primary Tier 2 escalation point for intricate hardware, software, and networking issues impacting our operations teams
- Utilize advanced tools to perform deep-dive root cause analysis (RCA) and proactively identify systemic issues, ensuring long-term operational resilience
- Design and implement PowerShell scripts to automate repetitive tasks, streamline troubleshooting, and minimize our end-user downtime
- Lead incident management from end-to-end, identifying trends and implementing sustainable solutions to prevent future occurrences
- Provide expert-level technical support and empathetic guidance for tools like CRM systems, ITSM platforms, and call center technologies
- Define and refine support workflows, escalation paths, and operational systems to ensure clarity and accountability across our team
- Mentor, train, and empower Tier 1 staff, fostering a culture of technical growth and collective ownership
- Maintain and audit the team's knowledge base, ensuring documentation is detailed, easy to follow, and reflects our current processes
- Own key SLA metrics and reporting, proactively identifying opportunities to improve our performance and ensure we meet our standards of excellence
- End user experience, improve onboarding experience, assist with new hires issues and provide best in class support
Our take
In a financial landscape where consumer debt has reached record highs, Beyond Finance specializes in debt resolution services tailored to individual needs. Recognizing the complexities of personal debt, the company focuses on creating debt reduction schemes that guide consumers through the intricacies of debt consolidation and resolution, offering a strategic approach to alleviate the burden of indebtedness.
The company's debt reduction programs come equipped with financial education and tools, delivered via an individualized scheme. Importantly, this is all accessible via a mobile app, meaning Beyond's programs stand out for being incredibly easy to manage and use.
This commitment to providing simple, tailored debt resolution services underscores Beyond's dedication to helping individuals regain financial control. In its pursuit of sustained growth, the company has secured a substantial injection of capital that is poised to propel its consistent operations and fuel future growth.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Company benefits
- Generous PTO
- Competitive Health Care Plans
- 401(k) Matching
- Paid Referral Program
- Paid Parental Leave
- LifeMart Discount Program
- At-home Equipment Provisions
Company HQ
Chicago Loop, Chicago, IL
Leadership
Lou Antonelli
(COO, not founder)Has worked at Beyond Finance since 2019, initially as an Executive VP before becoming the Chief Operating Officer in 2020. Before joining Beyond, they were the VP and CRO at National Debt Relief and the Director of Business Relationships at Costco.
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