Customer Success Manager, Reprise
Software demo platform for sales & marketing teams
Be an early applicant
Software demo platform for sales & marketing teams
21-100 employees
Be an early applicant
21-100 employees
Company mission
To give sales and marketing teams the power to create winning demos.
Role
Who you are
- 2 - 5 years of experience as a successful Customer Success Manager, Implementation Manager, or similar role in the SaaS industry
- Significant experience in managing customer profiles with a book larger than $1.5M
- Experience with project management, account portfolio planning, escalation management, and prioritization
- Demonstrated success in promoting and maintaining customer satisfaction
- Proven ability as an assertive problem-solver and proactive relationship manager who can anticipate and quickly resolve issues
- Excellent verbal and written communication with an emphasis on empathy and solution-oriented responses
- Creative thinker who loves to challenge the way things are done as part of a relentless pursuit of improvement
- Superior work ethic and the ability to work independently or as a team
- Ability to adapt to new and dynamic environments - we are a startup
What the job involves
- Advance adoption of the Reprise platform across client teams by creating a well-communicated onboarding plan, encouraging enterprise-wide collaboration, and providing proactive assessments and reporting of results against business goals
- Streamline efficient execution of demo best practice strategies through strategic planning, management, and oversight
- Serve as the primary point of contact at Reprise and Best Practice advocate for new and existing customers to generate strong relationship and ensure they’re getting the most from their Reprise investment
- Support customers throughout their lifecycle by understanding their strategic goals, driving adoption through Best Practice check-ins, delivering Executive Business Reviews and negotiating renewals
- Coordinate customer resources and partner internally across sales, support, PS, engineering, and product, to tackle obstacles and achieve desired outcomes and hurdles
- Own the Reprise value proposition and understand how it can be applied to address various customer use cases
- Proactively identify points of concern within customer initiatives or sentiment and identify routes to resolution
- Develop a trusted relationship through honest, timely, and diligent service
- Identify opportunities for expansion and collaborate with partners in Sales to close opportunities for additional products or services
- Identify and nurture opportunities for active customers to serve as advocates with our Customer Marketing team
- Help set strategic direction by coordinating across complex organizations to continually improve demo programs and processes
- You will be evaluated by the overall health and platform adoption of your customers as well as churn and net retention targets
Our take
When bringing a product to market, software companies usually require some way to show off the power of the product they have created. However, many methods of creating product demos – such as using genuine customer data, creating dummy accounts, or recording videos/screenshots – have pitfalls.
Reprise is a company that aims to enable sales and marketing teams to create interactive demos and tailored product tours without writing any code. This allows the customers of these software enterprises a chance to fully experience the product, while the company gets insight into what is working.
Reprise hosts demo applications for software enterprises including Pendo, Gainsight, Cloudera and Medallia. It has raised a large amount of capital from multiple successful funding rounds, which will support continued scaling and puts it in a great position to capitalise on rising demand.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-30% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Nov 2021
$62m
SERIES B
Feb 2021
$17m
SERIES A
Total funding: $82.2m
Company benefits
- Unlimited paid time off
- Three-day weekends every month
- Flexible parental leave
- 100% remote - anywhere in the US
- Free online mental health therapy
- Inclusive and supportive working environment
- Early stage equity
Company HQ
Financial District, Boston, MA
Leadership
Bryan Stevenson
(Co-Founder & Co-CEO)After working as Senior Software Engineer at Akamia Technologies, they worked as the VP of Engineering at Groovr Inc. They have co-founded 80concepts, InsightSquared and Reprise.
Samuel Clemens
(Co-Founder & Co-CEO)After working as the Director of Product Marketing at Elance, they were an Associate at Greylock Partners and VP of Audience and Product at Bzzagent.com. Also founded InsightSquared, lectured at Harvard Business School and was a Partner at Accomplice VC.
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