Senior Director of Global Partnerships, ServiceNow
GTM Operations
$194.9-350.9k
OTE
Salary applicable to US candidates and may vary in further locations. + Variable/Incentive Compensation + ESPP
Cloud-based digital workflows for enterprises
Be an early applicant
Cloud-based digital workflows for enterprises
1001+ employees
Be an early applicant
$194.9-350.9k
OTE
Salary applicable to US candidates and may vary in further locations. + Variable/Incentive Compensation + ESPP
1001+ employees
Company mission
To transform IT to revolutionise the enterprise.
Role
Who you are
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
- Has spent time sharpening their operations and strategy skills in a management consulting, corporate strategy or corporate development function
- Understands how Enterprise SaaS businesses work and scale
- Has expertise in leading and driving cross-functional projects and initiatives
- Is very comfortable working with and advising executive audiences
- Operates fluently in a fast-paced autonomous environment
- Sets a high bar for themselves and for the Operations function
- Ideally, this candidate also has experience in the domain of Operations and/or AIOps
What the job involves
- Be a business partner to Global Partnership leadership team
- Shape the strategy of the business, and strategic guidance in best practices of business operations influencing peers and cross functional teams
- Own the operating plan for the business and track results and trends through KPIs and ongoing business reviews
- Scale the Service Provider Route to Market, including Consulting & Implementation partners, and Managed Services Partners
- Support the strategic Global Partnerships
- Assist with forecasting, budgeting, and three-year strategy development
- Manage and drive special strategic projects and cross functional initiatives
- Identify and implement ways for the business to run more efficiently
- Drive the operational cadence of a cross-functional leadership team
- Be a business partner to Global Partnership leadership team, providing insights to help shape strategy and influence peers and cross-functional teams
- Lead and manage the operational strategy & roadmap for Global Partnerships GTM and internal business processes
- Structure and lead key strategic initiatives, establish and track KPIs, and develop best practices in support of Global Partnerships GTM strategy
- Act as a thought leader and business partner, providing strategic and operational direction and innovative solutions
- Lead the forecasting process to support Global Partnerships and Service Provider GTM business, implement methodologies/tools to improve accuracy
- Responsible for all aspects of GTM reporting, process optimization, quota and territory planning
- Develop prioritization process & manage planning cycles for Global Partnerships
- Collaborate with leadership to design and develop effective sales compensation plans aligned to GTM business objectives
- Leverage data and analytics to optimize partner operations and Global Partnerships GTM initiatives
- Develop and implement strategies to measure and analyze Global Partners business operational metrics
- Partner with Finance team to measure the effectiveness of partner investments/programs and optimize for impact
- Proactively identify and implement processes/reporting that simplify, standardize, and enable operational excellence
- Implement best practices and technology solutions to streamline operations and improve business effectiveness
- Partner with key stakeholders and field to develop rules of engagement and operating guidelines for working with partners, enabling internal teams
- Create policies and processes to ensure partner business exceeds legal and finance compliance requirements
- Keep a pulse on the business, regularly preparing and presenting reviews to senior GTM leadership, communicating initiative progress, dependencies, and recommendations
- Liaise with core process, systems, BI, and IT teams to align priorities, resourcing, and project management
Our take
ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations, transforming old, manual ways of working into modern digital workflows. The company was founded in 2004 with a vision to build a cloud-based platform that would enable regular people to route work effectively through the enterprise.
Much as Salesforce enables a company to manage its external clients by keeping a record of all contacts and interactions, ServiceNow promises an internal system to meet the needs of employees. It has succeeded in claiming half the market, setting itself apart from legacy IT service-management software players like BMC Software, Hewlett Packard Enterprise, Cherwell Software and CA Technologies.
The company's success comes from two product traits: simplicity and customisability. ServiceNow's IT tools don't require the IT department to set them up. Once running, they offer a single collection centre for requests, data points and checklists, all of which can in turn be analysed by algorithms to predict needs, flag concerns and measure efficiency.
The company has more than 7500 customers, including 80% of the Fortune 500 list of the United States' largest corporations. ServiceNow now looks to increase its revenue threefold in upcoming years and has entered into a 5-year partnership plan with Visa, beginning with the launch of a Visa-integrated dispute resolution solution for issuers. The company is prioritising organic growth over mergers and acquisitions, with a target revenue of $15 billion, something which its Visa partnership will no doubt aid in achieving.
Freddie
Company Specialist at Welcome to the Jungle
Insights
16% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Mar 2012
$11m
GROWTH EQUITY VC
Feb 2012
$17.9m
GROWTH EQUITY VC
Total funding: $83.8m
Company benefits
- Commuter benefits
- Annual learning stipends
- Work from home opportunities
- Generous family leave
- Matched donations
- Flexible PTO
- 401(k) matching
- Paid volunteer time
Company HQ
Santa Clara, CA
Leadership
Fred Luddy
(Founder & Chairman Of The Board)Previously Software Developer at Amdahl Corporation for 4 years and CTO at Peregrine Systems for 13 years.
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