Customer Success Manager, Pulley
$95-120k
Equity information platform for startups
Open for applications
Equity information platform for startups
21-100 employees
Open for applications
$95-120k
21-100 employees
Company mission
To make it easier for anyone to start a company.
Role
Who you are
- 5+ years of experience working in proactive customer / account management either in SaaS or equivalent fast paced customer facing environment
- Passionate about delivering a positive customer experience
- Proven ability to build stakeholder buy in at multiple levels within an organization
- Exceptional written and verbal communication skills
- Solutions oriented mindset, with experience leading change with accounts
- Empathy and tact when working with customer issues under pressure
- Ability to come up to speed quickly on new complex topics including financial issues, equity, and cap table management systems or other problems of a fairly technical nature
- Driven to solve complex problems
What the job involves
- We’re a high-performing team looking for passionate, execution-focused, self-starters to help us build equity management tools for founders
- Lead customer relationships focused on driving value across Pulley’s product and services
- Serve as a consultant by recommending best practices or suggestions to drive deeper Pulley usage and advocacy
- Own customer retention, risk mitigation and resolution
- Gather customer feedback to help inform Pulley’s R&D efforts to guide future roadmap initiatives
- Partner with cross functional Pulley teams to deliver current, or envision future services or solutions to meet the ever changing needs of founders
- Lead team initiatives or projects to continually uplevel the team or department
Our take
Due to startups raising funding in multiple stages, calculating the ownership breakdown as the business evolves can be difficult. Pulley hopes to make that process less opaque with cap-table management and scenario-modelling tools that provide founders with employee and investor equity information.
The platform enables startups to model dilution in future rounds, helps employees understand the value of their equity as the company grows, and makes maintaining equity plans faster and easier.
Based on the costs to manage cap tables and the potential opportunity lost due to companies staying private for longer periods, the market Pulley operates in is worth up to $10 billion. Competition comes from Carta and Morgan Stanley's Shareworks.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
69% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Jul 2022
$40m
SERIES B
Oct 2020
$10m
SERIES A
Total funding: $50.2m
Company benefits
- Generous health insurance
- Unlimited vacations
- Commuting & food
Company values
- Ego-less Learner 👉 Everyday at Pulley, we are trying things that we’ve never done before - sometimes they work; sometimes they don’t. To be successful here, you need to embrace that feeling of ‘being a beginner’ and be willing to accept feedback in stride
- Less Talk; More Action 👉 Everyone rolls up our sleeves at Pulley. If your strength is being the ‘idea gal or guy’ but you don’t create your own slides or write your own code, then we are not a great fit
- Prioritize ruthlessly 👉 Our view is that being a 10x engineer is not about writing more code; it’s about making the right decision on what to build. We’re hiring for people who can make the right strategic decisions on where to spend their time
Company HQ
Old Mountain View, Mountain View, CA
Articles
Leadership
Yin Wu
(Founder)Computer Science BS from Stanford. Former software engineer at Microsoft and founder of several computer technology start-ups.
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