Customer Success Manager, nuvo
AI-powered data onboarding
Open for applications
AI-powered data onboarding
21-100 employees
Open for applications
21-100 employees
Company mission
To offer secure and scalable data transformation solutions that empower companies to turn every piece of data into value.
Role
Who you are
- 🏗 You are a builder: You don’t mind getting your hands dirty and are eager to build and grow a department from scratch
- 🤓 You are driven by curiosity: A strong desire to boost your expertise within the world of customer success and B2B SaaS
- 💙 You care: You value our customers and potential clients deeply, and you're committed to ensuring they have a seamless experience with our product
- 2+ years of experience in customer success, preferably in B2B SaaS
- Technical background is a big plus but not a must!
- Strong messaging and communication skills in English and German languages
- A Bachelor's or Master's degree in business, marketing, computer sciences, or a related field
Desirable
- You are based in Hamburg or willing to relocate
What the job involves
- As the first Customer Success Manager at nuvo, this is an exciting opportunity to drive growth by unlocking the full potential of our product for each customer
- Be the main point of contact for our rapidly growing customer base, ensuring a delightful customer experience
- Working closely with product, tech, and sales, you’ll be a real B2B SaaS innovator, navigating our company in the right direction
- Onboard new customers and accelerate their product success
- Strategically plan and conduct campaigns for customer retention and upsell
- Analyse customer pain points and identify additional potential for future product features and opportunities
- Create touch points along the post-sell client journey to ensure healthy customer relations and promote the value of our product
- Lend a hand in doubt to actively consult customers and unlock the full potential of our software
- Establish clear client retention goals and seek strategies to achieve them
- 3 Months: Know clients, collaborate on strategies, and cultivate product affinity to seamlessly answer all customer support requests. You understand our mission and contribute to building a thriving company culture, constantly exciting your colleagues during projects
- 6 Months: Expand accounts, boost operational collaboration with Sales, and elevate client engagement
- 12 Months: You take full ownership of your division, while collaborating cross-functionally with our nuvoneers
Our take
In the landscape of software development, the onboarding of customer data remains a persistent challenge for businesses across various industries. Recognising the time-consuming and resource-intensive nature of manually restructuring messy data received from clients, nuvo has set out to tackle this process.
The company addresses the common pain points of countless reformatting cycles, which not only waste months of time and internal resources but also divert focus from core product development. Employing AI algorithms, nuvo automatically handles diverse use cases and transforms external data into valuable assets, enabling businesses to map and transform data into the desired structure and format.
Since its inception, nuvo has attracted attention and support, with recent funding positioning the company to further develop its AI algorithms, solidifying its value. With a robust foundation and a growing client portfolio, nuvo is poised to play a pivotal role in reshaping the landscape of data onboarding and could become a leading platform for data movements in the software development realm.
Freddie
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 3 rounds)
Dec 2023
$3.2m
SEED
Apr 2022
$1.7m
SEED
Total funding: $6.5m
Company benefits
- Become part of a young, agile Team and take over your projects and responsibilities from day one!
- Mission-driven opportunity with the possibility to be a true disruptor of the B2B landscape
- Urban Sports Club Membership (M) fully included
- Office location in the heart of Hamburg - enjoy complimentary coffee, tea, and fruit, meet like-minded people, and flourish in a casual environment
- Modern IT-Infrastructure (Mac)
- Flexible Home-Office Regulations and Workation
- What benefits would you need to join nuvo? Let us know!
Company values
- 🤸🏽 Be passionate and contagious - Show willingness to explore new ways of thinking, reiterate strategies, and be a problem solver. We are progressives and want to infect our other team members with our creativity and excitement
- 👥 Connected teams - Team members should understand other departments, how they function, and their relevance. That is how we can be highly engaged and inspired toward our goals as a single company
- 🔑 Open communication channels - Let’s highlight and celebrate things that went wrong, by building continuous feedback channels that are not affected by hierarchy
- 🌈 Bring in your personality - We love a diverse environment, so you always feel comfortable as you are. We value personal traits, treat you respectfully, and keep you involved
- 🐚 Find, communicate & own your way - Everyone works differently, and we trust our team to choose how to get the job done. Through collaboration, ownership, and autonomy, we can thrive
- ⚽️ Be a team player - Looking forward to your work is incredible. Being excited to spend a day with your colleagues makes the day worthwhile. Have an extra coffee break, or do virtual work blocks to spend some time together!
Company HQ
Kontorhausviertel, Hamburg, Germany
Leadership
Michael Zittermann
(CEO)Previously co-founded ComDocks where they served as the CEO. Prior to this, they worked as a Business Development Manager at Martide.
Ben Hartig
(CTO)Co-founder of Devster IT Services. Previously co-founded ComDocks, where they served as CTO until 2021.
Salary benchmarks
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