Customer Success Manager, Ingestro
AI platform for automated data operations
Job no longer available
AI platform for automated data operations
21-100 employees
Job no longer available
21-100 employees
Company mission
To provide secure and scalable data onboarding solutions that help companies turn every piece of data into value.
Role
Who you are
- 🏗 You are a builder: You don’t mind getting your hands dirty and are eager to build and grow a department from scratch
- 🤓 You are driven by curiosity: A strong desire to boost your expertise within the world of customer success and B2B SaaS
- 💙 You care: You value our customers and potential clients deeply, and you're committed to ensuring they have a seamless experience with our product
- 2+ years of experience in customer success, preferably in B2B SaaS
- Technical background is a big plus but not a must!
- Strong messaging and communication skills in English and German languages
- A Bachelor's or Master's degree in business, marketing, computer sciences, or a related field
Desirable
- You are based in Hamburg or willing to relocate
What the job involves
- As the first Customer Success Manager at nuvo, this is an exciting opportunity to drive growth by unlocking the full potential of our product for each customer
- Be the main point of contact for our rapidly growing customer base, ensuring a delightful customer experience
- Working closely with product, tech, and sales, you’ll be a real B2B SaaS innovator, navigating our company in the right direction
- Onboard new customers and accelerate their product success
- Strategically plan and conduct campaigns for customer retention and upsell
- Analyse customer pain points and identify additional potential for future product features and opportunities
- Create touch points along the post-sell client journey to ensure healthy customer relations and promote the value of our product
- Lend a hand in doubt to actively consult customers and unlock the full potential of our software
- Establish clear client retention goals and seek strategies to achieve them
- 3 Months: Know clients, collaborate on strategies, and cultivate product affinity to seamlessly answer all customer support requests. You understand our mission and contribute to building a thriving company culture, constantly exciting your colleagues during projects
- 6 Months: Expand accounts, boost operational collaboration with Sales, and elevate client engagement
- 12 Months: You take full ownership of your division, while collaborating cross-functionally with our nuvoneers
Our take
In the landscape of software development, the onboarding of customer data remains a persistent challenge for businesses across various industries. Recognising the time-consuming and resource-intensive nature of manually restructuring messy data received from clients, Ingestro (previously nuvo) has set out to tackle this process.
The company addresses the common pain points of countless reformatting cycles, which not only waste months of time and internal resources but also diverts focus from core product development. Employing AI algorithms, Ingestro automatically handles diverse use cases and transforms external data into valuable assets, enabling businesses to map and transform data into the desired structure and format.
Since its inception, Ingestro has attracted attention and support, with 2023 funding being used to further develop its AI algorithms, solidifying its value. With a robust foundation and a growing client portfolio, Ingestro is poised to play a pivotal role in reshaping the landscape of data onboarding and could become a leading platform for data movements in the software development realm.
Freddie
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 3 rounds)
Dec 2023
$3.4m
SEED
Apr 2022
$1.8m
SEED
Total funding: $6.8m
Company benefits
- Compensation: Fair and competitive compensation, incl. VSOP options
- Fitness: Urban Sports Club membership fully included
- Workation: Up to 60 days of workation per year
- Flexibility: Flexible Home Office regulations
- Hardware: Modern IT infrastructure, incl. a MacBook and more
- Development: 500€ of growth budget per year
- Mobility: Option for a fully paid JobTicket
- Events: Four quarterly events per year for the entire team to strategize and celebrate successes
- Pension: Attractive company pension scheme in cooperation with DYNO.
Company HQ
Altstadt, Hamburg, Germany
Leadership
Michael Zittermann
(Co-Founder & CEO)Previously co-founded ComDocks where they served as the CEO. Prior to this, they worked as a Business Development Manager at Martide.
Ben Hartig
(Co-Founder & CTO)Co-founder of Devster IT Services. Previously co-founded ComDocks, where they served as CTO until 2021.
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