Customer Success Architect, Neo4j
$180-215k
+ Equity
More information about location
Graph intelligence platform
Job no longer available
Graph intelligence platform
501-1000 employees
Job no longer available
$180-215k
+ Equity
More information about location
501-1000 employees
Company mission
To help the world make sense of data.
Role
Who you are
- 5+ years experience in a customer success, sales engineering or technical account management role in a SaaS company, preferably in the big data, data science, database or analytics space
- Efficiently troubleshoot various technical challenges in a variety of cloud (AWS, Azure, GCP, etc) and on-premises environments
- A strategic, innovative thinker, with excellent interpersonal communications, written communication, and presentation skills
- Preferred Languages: Java, Python, JavaScript, Scala, .Net
- Bachelor's degree required, or equivalent experience
- Travel up to 20%
What the job involves
- Advise our customers as the technical expert on how best to leverage Neo4j’s suite of products to meet their current business objectives and align with their longer term vision
- Partner with our CSMs to host/participate regular meetings and provide technical guidance based on the customer audience’s expectations (ie. QBR, Executive Briefing, or Escalation Management)
- Establish, build and maintain trusted relationships at all decision levels within assigned accounts
- Ability to manage multiple customers and tasks simultaneously
- Advocate on behalf of our customers within Neo4j particularly with Product Management and Product Engineering for the successful execution of our customers’ enterprise solutions
- Provide regular status reports on the technical health of the project to internal stakeholders
- Stay current on Neo4j’s portfolio of products and provide knowledge content to internal peers as well as on the Neo4j support portal
- Focus on achieving the targets on renewal rates, customer satisfaction, PS bookings, expansions, upsells and new opportunities in the assigned accounts
- Track time and effort of customer facing CSA Activities
- Contribute to customer facing reusable artifacts including KB articles, guides, best practice materials, healthcheck or other tools, CS Office Hours etc
Our take
Innovation in database models has developed gradually over the past decade, from scale-out SQL, to key-value stores. Every now and again, something comes along to change the game, and such is the case with Neo4j.
Offered as either a self-hosted database or cloud service, Neo4j is a graph database development platform that focuses on the connections between individual data entities. This offers insights into how systems, people, locations, and seemingly unrelated data points are related so that users can address complex data questions, such as business recommendations, AI, fraud detection, and more. The company is seen as a leader in graph technology with unlimited scaling, which was demonstrated when, in 2021, it produced a record-breaking graph database with over a trillion relationships.
Graph-based data models are now crucial components for AI and machine learning applications, and Neo4j has achieved an impressive number of funding rounds and amassed hundreds of enterprise customers using its product. These include Airbnb, eBay, Lyft, and NASA, the latter of which used graph database technology from Neo4j during the development of the Orion spacecraft.
Freddie
Company Specialist at Welcome to the Jungle
Insights
3% employee growth in 12 months
Company
Funding (last 2 of 10 rounds)
Nov 2024
$50m
LATE VC
Nov 2021
$66m
SERIES F
Total funding: $633.2m
Company benefits
- Competitive health and financial programs tailored to each region
- Work-life balance initiatives
- Cross-functional collaboration opportunities
- Employee Resource Groups (ERGs)
- Mentorship programs
Company HQ
Hayward Park, San Mateo, CA
Leadership
Emil Eifrem
(Co-Founder & CEO)Having studied at Linköping University, they spent over 3 years as Chief Architect at Windh AB, before working as CTO for almost 5 years. They left this position in January 2007 to found Neo4j, where have worked since as CEO.
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