AMER Enterprise Support, Notion

$119-140k

+ Equity

TypeScript

JavaScript

Python

macOS

Java

Linux

MySQL

Windows

Postman

REST API

Senior level

New York

San Francisco Bay Area

More information about location

2+ days a week in office

The connected workspace for your docs, projects, knowledge, and AI

Job no longer available

The connected workspace for your docs, projects, knowledge, and AI

501-1000 employees

B2BInternal toolsProductivitySaaSProduct Management

Job no longer available

$119-140k

+ Equity

TypeScript

JavaScript

Python

macOS

Java

Linux

MySQL

Windows

Postman

REST API

Senior level

New York

San Francisco Bay Area

More information about location

2+ days a week in office

501-1000 employees

B2BInternal toolsProductivitySaaSProduct Management

Company mission

To help everyone build beautiful tools for their life’s work.

Job

Company

Role

Who you are

At least 5-8 years of experience in technical support, technical account management, or a similar role
Excellent interpersonal and engagement skills with enterprise customers
Strong troubleshooting skills for desktop applications on Windows and macOS
Knowledge of Single Sign-On (SSO) protocols, including OAuth, SAML, and SCIM
Proficiency in analyzing server and client application logs to identify errors
Proficiency troubleshooting REST APIs
Strong written and verbal communication skills for technical and non-technical audiences
Ability to balance user expectations with policies and compliance boundaries
Ability to work under pressure while remaining focused and professional
Effective collaboration skills with peers and cross-functional teams in multiple locations

Desirable

Knowledge of Linux, APIs, NoSQL, MySQL, and similar open-source technologies
Experience with scripting languages such as Python, Java, JavaScript, or TypeScript
Experience with API testing tools such as Postman

What the job involves

You will work closely with our enterprise customers and engineers to resolve the most complex issues
You will also help build out systems and processes to manage tasks from report to completion
You will problem-solve with our technical teams and work to resolve customer issues while scaling our systems
Work closely with our largest customers providing white-glove support to solve the most challenging support interactions
Build and maintain strong relationships with enterprise customers, ensuring high levels of engagement and satisfaction
Work cross-functionally across engineering and product to build processes and manage issues
Perform advanced troubleshooting of products and embedded partner applications
Reproduce customer issues, perform initial codebase triage, and file bugs with Engineering
Manage to key performance metrics defined within the Product Operations Team
Respond to high-priority customer issues
Create and maintain internal knowledge libraries and contribute to the creation of user-facing content
Participate in an on-call rotation to assist customers outside of normal working hours

Our take

Managing busy workflows using fragmented systems can be a headache for both individuals and businesses. Notion aims to combat this problem by enabling users to work from one central hub, customizing their workflows to suit their exact needs. This includes managing files, scheduling tasks, saving documents, writing to-do-lists, and setting reminders.

The company counts enterprise companies such as McDonald’s, The Wall Street Journal, Verizon, Samsung, and IBM as its customers. In spite of economic uncertainty, Notion reached a $2 billion valuation in 2020, helped by record signups as more people were forced to work from home. Its value has since risen to over 5 times this value, an impressive reflection of its success.

The company has made a number of strategic acquisitions that, coupled with its enormous market value and enviable customer list, have Notion well-placed to continue dominating the market. That being said, the launch of Microsoft-built competitor Loop at the end of 2023 will put Notion's market dominance to the test.

Steph

Company Specialist at Welcome to the Jungle

Insights

Top investors

45% female employees

183% employee growth in 12 months

Glassdoor (4.8)

Trustpilot (2.4)

Company

Funding (last 2 of 3 rounds)

Oct 2021

$275m

LATE VC

Apr 2020

$50m

LATE VC

Total funding: $335m

Company benefits

Dog-friendly office
401k matching
Parental leaave
Free lunches
Equipment stipend
Monthly commuter credits
Work from home opportunities
Health insurance

Company values

We are drivers of our mission. We’re driven by our commitment to empower every person on the planet to use software exactly the way they want.
We are pace setters. We move with urgency so we can set the cadence for our market, cover more ground, and ship more great products and programs for our users, faster.
We are truth seekers. We pursue the best data, ideas, and solutions with rigor and open-mindedness, always guided by our users’ most pressing needs.
We are kind and direct. We deliver feedback in the spirit of helping our colleagues improve, balancing sensitivity with caring honesty. We’re in this together.

Company HQ

Yerba Buena, San Francisco, CA

Leadership

Ivan Zhao

(CEO)

Ivan worked for Inkling for 2 years in Product, but was disappointed by the lack of a simple way of collaborating on projects. To fit this need, he co-founded Notion in 2013, serving as CEO since.

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