Content Manager, Clio
US Case Law
$139-208.6k
Legal practice management software
Be an early applicant
Legal practice management software
1001+ employees
Be an early applicant
$139-208.6k
1001+ employees
Company mission
Clio's mission is to build cloud-based and client-centred technology that will transform the legal experience for all.
Role
Who you are
- 5–8 years in legal publishing, legal data operations, content management, or product management
- Deep knowledge of U.S. court systems, case reporters, and citation standards (Bluebook, neutral, parallel citations)
- Experience with legal citators, large-scale data pipelines, or NLP-based enrichment strongly preferred
- Experience with product ownership and cross-functional leadership across legal, technical, and commercial teams
- Strong analytical skills with a track record of data-driven prioritization and ROI modeling
- Technical literacy across ETL pipelines, ingestion systems, and metadata architectures
- Clear, precise communication with both technical and non-technical stakeholders
What the job involves
- The Content Manager – U.S. Case Law is the accountable owner of Clio’s U.S. Case-law collection, one of the company’s most strategically critical assets
- This role treats case law as a product and infrastructure layer—responsible for coverage parity, data quality, reliability, enrichment, and commercial impact
- You will define and execute the roadmap for U.S. federal and state case law, ensuring Clio achieves and sustains competitive parity with incumbent providers such as Westlaw and LexisNexis, while building a more modern, AI-ready legal data platform that powers Vincent AI and Clio Work
- This role sits at the intersection of legal expertise, data infrastructure, and product management
- Success requires deep understanding of U.S. legal publishing, comfort operating across engineering and data teams, and a strong bias toward measurable business outcomes
- Own the U.S. Case Law Collection as a Product
- Define and execute the roadmap for U.S. federal and state case law, targeting Level A (full parity) coverage against Westlaw and LexisNexis benchmarks
- Establish and manage KPIs for coverage completeness, update latency, citation accuracy, enrichment depth, and reliability
- Drive measurable business impact, including improved win rates, retention, and ARR tied to case-law capabilities
- Coverage Gap Analysis & Expansion Planning
- Maintain a jurisdiction-level coverage heatmap across courts, reporters, archival depth, and update frequency
- Prioritize new coverage and remediation based on precedential value, customer demand, competitive gaps, and cost efficiency
- Lead build / buy / license evaluations in partnership with Licensing, Legal, and Corporate Development teams
- Pipeline, Infrastructure & Technology Stewardship
- Partner with Content Ops, Data Ops, and Engineering to operate and evolve the ingestion and enrichment stack (including migration to Iceberg pipelines)
- Ensure pipelines are resilient, proprietary, scalable, and free from fragile manual or third-party dependencies
- Define and maintain data integrity, monitoring, fault tolerance, and disaster recovery standards to support Vincent and Clio Work research features
- Legal Data Enrichment & Innovation
- Govern metadata and structural standards, including court identifiers, reporter series, parallel citations, and pagination mapping
- Oversee CERT, Clio’s proprietary citator, ensuring validation accuracy and historical treatment of “good law.”
- Lead enrichment initiatives such as:
- Key passages and semantic tagging of holdings
- AI-generated summaries and headnotes
- Topic normalization and statute linking
- ROI & Performance Management
- Partner with Finance to quantify ROI of new coverage and enrichment investments
- Maintain dashboards tracking cost-per-document, ingestion throughput, parity metrics, and enrichment penetration
- Present quarterly updates to the Content Committee on roadmap progress, risks, and financial impact
- Market Intelligence & Partnerships
- Benchmark Clio’s coverage, editorial quality, and citator capabilities against Westlaw, LexisNexis, Bloomberg Law, and emerging competitors
- Source partnerships with courts, publishers, and open-data providers to improve upstream access
- Track advancements in AI and NLP applied to legal text normalization and summarization
- Internal Enablement & Subject-Matter Leadership
- Act as Clio’s internal subject-matter expert for U.S. case law
- Enable Product, Sales, Marketing, and Support teams on:
- Scope and differentiators of Clio’s case-law collection
- Competitive positioning versus KeyCite, Shepard’s, and other citators
- Effective use of Vincent’s AI-driven research features
- Maintain internal reference documentation covering coverage, enrichment, and positioning
- Commercial & Go-to-Market Support
- Serve as an expert advisor on enterprise RFPs and strategic sales engagements requiring deep case-law knowledge
- Partner with Product Marketing and Sales Enablement to articulate case-law differentiation in GTM materials
- Provide ongoing competitive intelligence to inform pricing, packaging, and product strategy
- Success Metrics:
- Coverage parity versus incumbents across jurisdictions and reporter series
- Latency from court release to platform availability
- Pipeline reliability and uptime (>99.9%)
- Citation accuracy and CERT validation rates
- Enrichment penetration (summaries, key passages, metadata)
- Cost efficiency per ingested document
- Revenue and retention lift tied to case-law features
Our take
Modern law firms increasingly manage their work digitally but the lack of a specialised remote solution means that workflows have become fragmented. This leads to legal practice managers having to juggle multiple software solutions across various devices.
Clio provides a legal practice management platform designed for law firms, allowing users to manage billing for legal aid cases, access and manage documents and store files across multiple devices. Whilst other startups are operating in this niche, Clio has uniquely focussed on synchronisation across remote devices and on a wide range of integrations, allowing the user to access information from other industry standard software such as Xero and Klyant from within a single interface.
Clio has raised a large amount of investment capital and benefited from the COVID-era move to cloud technologies. Most recently, it raised a 2024 Series F round, which saw the company attain a valuation exceeding $3 billion. This funding is being used to accelerate AI development and to allow existing investors and employees to cash out their shares.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Company benefits
- Company equity
- $500 contribution when you become a parent and/or guardian
- 4-week minimum vacation
- Work from home when you need to (role-specific)
- Parental leave options for moms and dads
- Customizable extended health benefits (including $2000 per year to spend on counseling)
- Wellness programs including an onsite naturopath physiotherapist, and RMT (location-dependent), healthy snacks, and exercise classes
- 401k
Company HQ
Burnaby, BC
Leadership
Jack Newton
(Founder & CEO)Experience as Director of Product Development for Chenomx Inc. from 2004 to 2009. Advisor for Logikcull.com, dealcloser, and Athennian.
Rian Gauvreau
(Board Member)Experience developing legal technology for Gowling Lafleur Henderson LLP from 2000 to 2008. Graduated the University of British Columbia with an M.B.A. in Strategic Management in 2011.
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