Strategic Customer Success Manager, Front

• 5+ years in Customer Success or a similar client-facing role in a B2B SaaS environment
• Proven experience owning renewals and retention metrics with Enterprise accounts
• Strong commercial instincts and comfort leading contract conversations
• Ability to interpret usage data and translate it into action
• Excellent communication and stakeholder management skills
• Highly organized with strong attention to detail

Desirable

• As a Senior Customer Success Manager, you will be the primary post-sale partner for a portfolio of B2B customers. Your focus will be retention and long-term value realization — ensuring customers adopt, engage, and renew with confidence
• You are proactive, organized, and commercially savvy. You don’t wait for churn signals — you anticipate them. You don’t just manage accounts — you drive outcomes
• Own the end-to-end lifecycle for your book of business, driving successful renewals through proactive planning, forecasting, and negotiation
• Build and execute renewal strategies 90–120 days in advance, identifying risks early and partnering cross-functionally to ensure seamless execution
• Develop strong relationships with key stakeholders, aligning on measurable success metrics and desired business outcomes
• Monitor product usage and engagement, proactively addressing adoption gaps to ensure customers realize clear ROI
• Lead business reviews and strategic check-ins to reinforce value, strengthen alignment, and surface growth opportunities
• Identify and mitigate churn risk using data-driven insights, executing mitigation plans and escalating when necessary
• Maintain clear documentation of account health, risks, and blockers while advocating for customer needs and sharing feedback internally